Managed nearly $500K in customer accounts in the Dallas, TX area, with a company wide leading 99% retention rate Responsible for making sure customers received the best service for their fire alarm, security, and access needs. Conducted Fire Warden Training and Building Safety presentations for the tenants to be aware of their responsibilities during building emergencies.Worked hand in hand with sales, service, installation, engineering, inspection, and accounting departments to assure that customers were taken care of from start to finish.Reviewed accounts for inspection and service contracts. Explained inspection reports to customers and provided solutions and quotes to resolve their problems.Assisted Sales team in surveying buildings for inspections and installations and provided technical support to the technicians in the field.Created and implemented a training program with presentation and practice tests for our inspectors to obtain their State Fire Extinguisher License.

Responsible for training employees in service, inspection and installation of fire alarm systems, while teaching them to maintain quality in their work.Provided superior customer service through quality of work and great communication, resulting in customers following me to two different companies.

Serviced and inspected fire alarm and security systems.

Project Foreman over a 7-building contract in downtown Fort Worth for Radio Shack Corporation Headquarters in 2004.Programmed and installed complete network program for a 40 story hi-; Installed and programmed a Notifier UniNet system integrating a Simplex 4100, a Notifier 5000, and a Notifier AM-2020; Worked with experienced NICET level IV and level III fire alarm personnel learning the business. Inspected all types and sizes of fire alarm systems. Installed many systems from the ground up. Learned how to trouble shoot system troubles and fix complex problems.

Owned and operated lawn care and landscaping business in the Fort Worth / Dallas Texas area.