Jamesha Bell, M.Ed Email & Phone Number

Birmingham, Al, Us

Birmingham, Alabama, United States

• Manage performance via written goals & appraisals, give personal feedback, and help staff define their career development plans.• Manage resource assignments and workload balancing, using technology and data for accurate forecasting.• Provide oversight to the Quality team, as well as monitoring KPIs to ensure they are met.• Report on a weekly basis the status of: New client benefit implementations, Existing client benefit changes, one-off audit processes and any other reporting management requests.• Collaborate with learning and development for ongoing training and resource development, both for yourself and direct reports.• Serve as a cross-department collaboration agent through effective education & communication.• Work closely with the Client Operations leads and Process Improvement Managers to monitor and improve resource and department performance.• Build a high-performing team by nurturing the development and growth of current and future talent, providing clear expectations and direction.• Proactively identify & plan coverage for off-hours priority coverage as needed, including some holidays.

Birmingham, Alabama, United States

• Worked collaboratively with internal and external business partners to provide solutions by taking responsibility for following through and bringing outstanding issues to closure.• Provided necessary reporting when applicable.• Communicated effectively with the Manager of QA for all escalated issues.• Trained on PBM reporting systems while remaining educated on all forms and processes each PBM has for implementing groups.• Executed and evaluated test cases then reported those test results.• Identified all potential quality issues.• Trained new hires and contractors on PBM systems and audits. • Updated and corrected policy and procedure documents. • Participated in and conducted weekly meetings with several departments.• Completed peer reviews on salient and high-risk clients. • Worked closely with the Prior Authorization department to input request forms during their busy season.

Birmingham, Alabama, United States

• Maintained order and procedures during activities. • Monitored and reported behavior of students.• Assisted in the coordination and distribution of afternoon snacks. • Assisted in overseeing students while involved in activities.

Birmingham, Alabama Area

• Answered and screened telephone calls to increase pharmacy productivity and time management.• Organized simple drug composites after the Pharmacist verified calculations.• Maintained inventory levels and pulled outdated/recalled merchandise.• Prepared and labeled prescriptions.• Assisted nearly 100-150 customers daily, responding to inquiries and complications.• Strictly maintained customer confidentiality. • Verified patient data and billing information.• Entered prescriptions/patients’ information into the database (data-entry).• Received telephone calls, inventory control, compounding, and proper documentations.

Livingston, Alabama, United States

• Worked beside the Dean and Professors to aid in organizing material for the College of Business and Technology.• Exhibited leadership skills when proctoring exams and class work.• Provided confidentially when grading papers, tests, and group work.• Adhered to office policies and procedures. • Managed filing system.• Handled calls and other communications. • Recorded information as needed.• Organized office and maintained office common areas.• Experienced as a virtual assistant.• Created, maintained, and entered information into databases.• Assisted in resolving problems.• Ran errands to the store and post office.• Handled requests from teachers, faculty, and staff.

Livingston, Al

• Answered telephone calls and communicated with doctor's offices to request patient medication refills.• Provided exceptional customer service, creating a growing rapport.• Prepared and labeled prescriptions.• Assisted nearly 50-70 customers daily, responding to inquiries and complications.• Strictly maintained customer confidentiality. • Verified patient data and billing information.• Maintained sturdy relationships with patients and nurses from Rush Medical Group.Maintained files and computer records for the pharmacy. • Welcomed customers, congregated clinical information, and addressed non-medical questions and concerns.

Livingston, Al

• Increased the number of customers and revenue by developing and distributing portfolios to potential clients.• Implemented changes to improve workflow and efficiency, including staff management, updated invoice procedures, and revising portfolio.• Exhibited leadership skills by managing and supervising employees.• Maintained employee work schedules including assignments, job rotation, and training.

Advanced Diploma, 9-12

Activities and Societies: -National Honor Society -Volleyball Team -Student Government Association

Bachelor'S Degree, Business Administration And Management, General

Activities and Societies: Alpha Kappa Alpha Sorority, Inc. 2017

Master'S Degree, Higher Education/Higher Education Administration

Masters Of Higher Education, Learning, Design, And Technology