James Harner Email & Phone Number

Washington, District Of Columbia, United States

Led Forrest’s drive to improve manufacturing, operations and sales in their east coast multi-units. Implemented and led new and improved quality control and training processes for Forrest on-site team members in response to rapid return to work edicts implemented by Forrest clients. Saw an immediate improvement in done right and on time metrics and client.

San Francisco Bay Area

Led post-acquisition integration of the Lifetouch Photo Co. multi-unit Photo Studios and Labs in Northern California and New England. Decisive decision making skills required to close redundant Lifetouch Plants, re-image retail studios, re-allocate people, equipment and inventory, implement marketing rebrand and integrate sales, operations and human.

Greater San Francisco Area

• Publicly-held (NYSE: FDX) multinational shipping, printing and logistics company serving B2B and B2C customers with retail locations, ground fleets and one of the largest civil aircraft fleets in the world.Promoted to.
• Transformed historically worst region into company's top-producing team by establishing a culture of inclusion with a focus on performance metrics.
• Achieved “top performance” rank five consecutive years with personal production earning Presidents Club status FY13 and FY15.
• Drove $39M in 2012 net profit and $42M in 2013; attained “most improved region in net profit” 2009-2011 and #1 in Quality Improvement for 2011 with $316K in expense reduction. Show less

• Recruited to company following acquisition of Kinkos, with challenge of improving results across greater Baltimore/Washington DC area.
• Trained and developed senior managers to focus on exceptional customer service and identify ways to deliver added value to the organization.
• Replaced post-merger "us vs. them" mindset and built an authentic sense of team success.
• Propelled 2007 revenue to $32M, #1 nationally and “most improved” in quality scores.
• Closed Johns Hopkins… Show more Recruited to company following acquisition of Kinkos, with challenge of improving results across greater Baltimore/Washington DC area.
• Closed Johns Hopkins Hospital account that delivered $1 M in first year revenue.