James Harner Email & Phone Number

Washington, District Of Columbia, United States

Led Forrest’s drive to improve manufacturing, operations and sales in their east coast multi-units. Implemented and led new and improved quality control and training processes for Forrest on-site team members in response to rapid return to work edicts implemented by Forrest clients. Saw an immediate improvement in done right and on time metrics and client satisfaction scores. Led a renewed focus on inclusion and training creating a more collaborative work environment and reducing team member… Show more Led Forrest’s drive to improve manufacturing, operations and sales in their east coast multi-units. Implemented and led new and improved quality control and training processes for Forrest on-site team members in response to rapid return to work edicts implemented by Forrest clients. Saw an immediate improvement in done right and on time metrics and client satisfaction scores. Led a renewed focus on inclusion and training creating a more collaborative work environment and reducing team member turnover. Was named key point-of-contact for three nationally known law firms with responsibilities for increasing Forrest’s opportunities with these customers and making them aware of all of Forrest’s reach and capabilities. Show less

San Francisco Bay Area

Led post-acquisition integration of the Lifetouch Photo Co. multi-unit Photo Studios and Labs in Northern California and New England. Decisive decision making skills required to close redundant Lifetouch Plants, re-image retail studios, re-allocate people, equipment and inventory, implement marketing rebrand and integrate sales, operations and human resources functions. Implemented consistent standards and robust training and executed complex product integration, completing project ~$2M under… Show more Led post-acquisition integration of the Lifetouch Photo Co. multi-unit Photo Studios and Labs in Northern California and New England. Decisive decision making skills required to close redundant Lifetouch Plants, re-image retail studios, re-allocate people, equipment and inventory, implement marketing rebrand and integrate sales, operations and human resources functions. Implemented consistent standards and robust training and executed complex product integration, completing project ~$2M under budget. Show less

Greater San Francisco Area

Publicly-held (NYSE: FDX) multinational shipping, printing and logistics company serving B2B and B2C customers with retail locations, ground fleets and one of the largest civil aircraft fleets in the world.Promoted to turn around 17 multi-unit retail and commercial sites across California, Alaska, Hawaii and Nevada, including hotel and corporate onsite operations. Hold P&L accountability for $200M+, region with 13 direct reports and 1,300 team members, directing day-to-day operations… Show more Publicly-held (NYSE: FDX) multinational shipping, printing and logistics company serving B2B and B2C customers with retail locations, ground fleets and one of the largest civil aircraft fleets in the world.Promoted to turn around 17 multi-unit retail and commercial sites across California, Alaska, Hawaii and Nevada, including hotel and corporate onsite operations. Hold P&L accountability for $200M+, region with 13 direct reports and 1,300 team members, directing day-to-day operations including sales, HR, security, and IT. • Transformed historically worst region into company's top-producing team by establishing a culture of inclusion with a focus on performance metrics.• Achieved “top performance” rank five consecutive years with personal production earning Presidents Club status FY13 and FY15. • Drove $39M in 2012 net profit and $42M in 2013; attained “most improved region in net profit” 2009-2011 and #1 in Quality Improvement for 2011 with $316K in expense reduction. Show less

Recruited to company following acquisition of Kinkos, with challenge of improving results across greater Baltimore/Washington DC area. • Trained and developed senior managers to focus on exceptional customer service and identify ways to deliver added value to the organization. • Replaced post-merger "us vs. them" mindset and built an authentic sense of team success.• Propelled 2007 revenue to $32M, #1 nationally and “most improved” in quality scores.• Closed Johns Hopkins… Show more Recruited to company following acquisition of Kinkos, with challenge of improving results across greater Baltimore/Washington DC area. • Trained and developed senior managers to focus on exceptional customer service and identify ways to deliver added value to the organization. • Replaced post-merger "us vs. them" mindset and built an authentic sense of team success.• Propelled 2007 revenue to $32M, #1 nationally and “most improved” in quality scores.• Closed Johns Hopkins Hospital account that delivered $1 M in first year revenue.• Slashed expenses $145K and achieved best-in-class quality scores and revenue increases.• Earned numerous accolades and awards including President's Club in 2008. Show less