James Hearron Email & Phone Number

United States

Provide on-site & remote support for the City of Springfield and manage IT assets.

Branson, Missouri

I supported numerous services and products that the company offers primarily to business customers. We provided Internet & telephone services, website hosting/design/development, managed & onsite IT services, and custom-designed solutions for businesses. I had a multi-faceted role that had me doing bench tech work, field work, and remote support for numerous technologies and client types. I handled carrier relations and provisioning in regard to number portability, LSRs, CSRs, reporting and more.

Springfield, Missouri

Provided technical support for the world's largest technology company. Assisted end-users in diagnosing and troubleshooting their computer & network equipment remotely. Provided a resolution or dispatched service for scenarios requiring hardware repair/replacement. Generated revenue by making contextual offers based on customer interaction. Tracked class issues for service enhancement programs.

Springfield, Missouri Area

Independent consultant and IT technician with a focus on computer repair & networking.

Branson West, Missouri

I began my professional career in the IT field at this small computer company. I built new systems from components we sourced and repaired used computers and various electronics. I created graphics for brand recognition, flyers, and websites. I also took on other tasks such as research, inventory, and creating marketing materials.