James Monaghan, Msc. Email & Phone Number

Daytona Beach, Florida Area

Owner-Operator of an automotive repair, maintenance and consulting service, with 30+ years of hands-on Expertise in identifying and resolving todays wide range of Professional Automotive Technical / Business Challenges. ♦ ASE® Master Automotive Technician - Extensive Vehicle Systems information, including Engine Mechanical, Cooling, Fuel, Ignition, Exhaust, Emissions Control, Manual and Automatic Transmission/Transaxle, Drivetrain, Brakes, Suspension & Steering, Heating & A/C, Electrical and Battery, Starting and Charging Systems, Latest Training News & Updates. ♦ ASE® Service Consultant - Extensive dealership operations, Customer and Internal Communications, Sales Skills and Shop Operation information. Detailed Product Knowledge information, including Engine, Drivetrain, Chassis and Body Systems, as well as Service/Maintenance Intervals, Warranty, Service Contract, Campaigns/Recalls and Vehicle Identification information. ♦ ASE® Parts Specialist - Extensive Parts Store Operations, Customer Relations and Sales Skills, Vehicle Identification, Cataloging Skills, Inventory Management and Merchandising information.

Florida, United States

Florida, United States

Washington D.C. Metro Area

Professionally Recruited by Costco Regional Area Manager, John Rothrock for Costco Tire Centers, to take over day-to-day operations of Costco’s highest volume tire center in the North East. Restored business unit to profitability in first 90 days after 36 months of losses. Improved employee training and accountability, terminated poison employees and hired and retained automotive based career oriented employees. Lowered employee accident loss by 90%, improved overall employee moral with career advancements’ and work environment.♦ Oversee and provide strategic direction for all aspects of the business; with P/L responsibility of this multi-million dollar business unit. ...♦ Developed non-standard business model for very low profit margin and ultra-high volume of sales & service.♦ Demonstrated expertise in growing multi-million dollar business unit and managing large staffs across a broad spectrum of inter-connected departments...Honors & Activities:♦ 2008- Achieved #1 in volume sales ranking♦ Returned Business Unit to profitably with 223% in increase bottom line growth

Washington D.C. Metro Area

Personally Recruited by Service Manager, Howard Leek (former co-worker/manager @ Sears Automotive Group) to take over day-to-day service operation of commercial vehicle customers. Organized shop workflow resulting in higher volume workflow, improved CSI and shorter vehicle off-road times. Improved productivity also resulted in higher employee moral, less sick call-outs and less “come-backs”, which dramatically improved bottom line profit growth.Specialties:Vehicle performance; quality control; warranty; and cost of ownership within the medium-duty truck market meeting commercial clients' needs.

Washington D.C. Metro Area

Actively Recruited by General Manager and Service Manager to develop and implement a second shift for service department. Backed by the Sonic Automotive South Eastern Regional Fixed Operations Director to expand service hours, diminish extremely high volume service appointment wait times, improve customer satisfaction and retention. Average CSI Customer Satisfaction Index improved to above the National Average in first 60 days of operations. Duties include managing and overseeing all parts and service employees’ Strategic business planning, service strategy development and marketing for the brand. Setting policies and procedures to ensure a positive customer experience.

Washington D.C. Metro Area

Professionally Recruited for Fast Track Into Management Program, trained at SEARS University, Corporate Training Center in Silver Spring, Maryland.♦ Managed all operations of a multi-million dollar business unit and served as Assistant Store General Manager to the full-line (SEARS).♦ Communicated all updates to the District Manager and SGM of the parent business. Responsible for maintaining inventory of automotive products and tires, as well as updating accounts payable and receivable. Provided accurate financial reports such as: budgets, profit and loss statements, balance sheets, outstanding invoices, income and expense accounts, physical inventory and system inventory.Honors & Activities ♦ 2002- Received National Recognition with Top Honors & Awards from Sears Automotive Group for increasing bottom line revenue by over $400,000 Ranked #1 in Capital Division & Northeast Region, #3 National Ranking.♦ 2003- Achieved #1 Ranking Customer Service Index, Washington DC Capital Area Division & top 10% National Ranking♦ 2003- Achieved #3 as a Performance Leader as reported from corporate operational score card for company initiatives (sales growth vs. plan / speed & expertise results / field profit contribution to plan)

Master Of Science Degree (Msc), Automotive Technology

Activities and Societies: University Racing Eindhoven (URE) ♦ Each year the team has around sixty students, many from Mechanical.

Professional Certifications, ♦ Ase® Master Automotive Technician ♦ Ase® Service Consultant ♦ Ase® Parts Specialist

Certification Requirements: To become ASE certified, technicians must pass one or more of the Automobile exams and present proof.

Community Safety Educator

Activities and Societies: Public Service: USFA Fire Prevention and Safety Campaigns In partnership with other Federal agencies, the fire.