Clinical application and service design, and implementation in support of Mental Health & Substance Use Community services including: project strategy, project governance, project management, organization design, organizational culture, resource development.

Create, develop and facilitate the Clinical Informatics team of Project Leads, Business Analysts, and contractors who are mandated to deliver strategic projects in support of MHSU (Mental Health & Substance Use) Community Services, under the MHSU Enablement Program. Project work includes development and deployment for the following areas:* Paris EMR solution in support of the new Surrey Urgent Care Response Centre (UCRC)* Paris EMR Appointment Booking and Group functionality* Profile EMR solution in support of the Surrey iOAT* M*Modal transcription solution for MHSU physicians, psychiatrists and medical residentsLead project strategy, planning and execution for the following areas:* Create, pilot and launch an MHSU Mobile Clinical Workforce program (technology assessment, end-to-end clinical solution modelling, solution architecture) in cooperation with Health Informatics (User Exerpience and Service Management teams)* Formalize and refine a process model to support on-boarding Clinical Service Providers to MHSU clinical applications

Portfolio Management, Project Management, Team Building, Team Capability and Capacity Development.Business areas my team currently supports include Integrated Protection Services, Lower Mainland Facilities Management, Food & Nutrition Services, Foundations, and Volunteer Services.

Acting in the role of Project Manager and Business Analyst to provide leadership and expertise to both clinical and non-clinical stakeholders: * Provide full lifecycle project management for both single site and enterprise level systems, including nurse call and integrated nurse call reporting, security surveillance, access control, and security incident management * Manage and execute custom software development including business and technical requirements elicitation and analysis, vendor engagement, solution development and validation, and post deployment maintenance and support* Negotiate vendor maintenance agreements and services level agreements* Provide team leadership related to project management standards including process review and standardization, including template creation, training and quality assurance* Provide departmental leadership related to business analysis including process review and standardization, template creation, and training

Managed operations for a distributed team (Vancouver, Canada and Bangalore, India) mandated to fulfill Quality Control and Assurance responsibilities for automated functional and non-functional testing, in support of corporate software systems.* Increased team capacity through the design and implementation of procedures and standards required to coordinate an off-shore team with local resources* Reduced business risks associated with the launch and upgrade of critical software systems by assuring key business and technical requirements were met via the performance testing process* Enhanced management of automation resources by helping to establish metrics programs and processes that support accurate and timely progress reporting and ROI calculations

Drove the development and implementation of departmental level initiatives to improve team efficiency and performance.* Reduced software licensing costs and operating expenses by leading inter-departmental alignment initiatives to standardize processes and toolsets* Increased team efficiency by creating and facilitating adoption of a team mandate, including complete role descriptions, responsibilities, career paths and a redesigned team structure* Increased management’s ability to control costs and efficiently allocate resources by helping to design and operationalize the performance and automation components of a corporate project methodology

Supported strategy development, implementation of industry best practices, and the creation of guidelines for test tool development and support.* Supported vendor management by reviewing and validating test approaches and results for benchmark performance metrics provided by 3rd party software vendors* Enabled the growth of the core team by creating and executing training and knowledge transfer programs for all new hires* Significantly reduced operating expenses by helping to design and implement the procedures required to off-shore tool support

Executed end-to-end performance assurance engagements to facilitate software development and ensure the quality of enterprise systems. * Acted as a key member of the team that rolled out and operationalized the use of automated testing and test planning tools* Successfully completed over twenty performance testing engagements for systems used by 50 to 2,500 users* Supported over 30 projects and 300 users by designing and implementing the support model and process for a customizable defect tracking tool* Increased team efficiency through design and implementation of a framework for test planning, execution and analysis

Worked as a development prime and subject matter expert in the creation of application software designed to replace manual processes and thereby increase worker productivity and decrease labour expense.* Acted as a key member of a development team that created an in-house provisioning system which allowed for the reduction of a 24-person drafting department to six members, reduced technicians from 100 to 40, improved speed of delivery on average from weeks to days, and increased the overall quality of information * Developed and implemented departmental systems to replace manual processes which resulted in average savings of one full-time equivalent required to support the work of multiple people* Performed end-to-end analysis, design and implementation of software systems including the elicitation and validation of requirements, architecture and data structure design, implementing design and coding standards and performing proof-of-concept work for new and emerging technologies