James Harvey-Fiander Email and Phone Number
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I am: a geek; a communicator; a champion of equality; an advocate for diversity; a community group enabler; an enthusiast for sustainability; a lover of wine, food and gin; and a listener of music. Throughout my career has taken me to companies predominately disrupting their industries across property, real estate, SaaS, software, hospitality, education, insurance, financial services, technology, procurement, FMCG, and other services. All the way along, I have operated in digital-based roles and use those experiences to influence my management of teams in customer experience, markcomms, technology, product development and sales. I believe marketing is a function best embedded into all business functions rather than operating as a siloed service. With this in mind, my roles have evolved from pure Marketing management into general management across multiple teams and functions. My strengths lie in leading teams to:- Understanding the customer's journey and how products, services and communications can influence that journey;- Delivering best-practise customer experiences turning customers into advocates;- Influencing development and products with the customer in mind;- Integrating selling, communicating and marketing into a well-oiled machine; and- Bringing teams and departments together into single, outcome-focused functions.As a marketer, I have direct experience across all facets of the function including brand positioning and management; email marketing; nurture strategies and content marketing; internal communications; BTL lead generation; ATL advertising (television, outdoor); media management and PR; mobile marketing; digital marketing (including social, SEO, SEM, online advertising) and sales optimisation & management. I have experience using the AGILE project management methodology (using Atlassian tools) and have delivered several successful projects requiring sensitive restructure and change management activities.
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Head Of Marketing And CustomerBox BarZetland, Nsw, Au -
Head Of MarketingYoung Academics Early Learning Centre Jun 2024 - PresentSydney, New South Wales, Australia -
Head Of Marketing | DirectorBox Bar Apr 2021 - Jun 2024Sydney, New South Wales, AustraliaThe most successful of The Fox Hole's COVID-pivots is a gin subscription which has been spun off as a separate brand "Box Bar". Box Bar provides members with a monthly delivery of gin throughout the year and provides seasonal products that complement this offering such as the Twelve Gins of Christmas. -
Head Of Customer Experience | DirectorThe Fox Hole Feb 2020 - Jun 2024AustraliaThe Fox Hole is a small bar focused on gin and whisky in Sydney CBD. At the beginning of COVID, a significant pivot in their business was required with lockdowns directly affecting the main revenue stream. A long term restructure was also required to stabilise the business and position it for future growth.I led The Fox Hole team moving location from the Wynyard precinct to The Rocks and have successfully re-established ourselves in this new market. -
Head Of MarketingBetterway Real Estate Jul 2019 - Jun 2020Sydney, AustraliaBetterway Real Estate is an Australian-owned residential real estate business.This was a 12-month go-to-market role in which I developed the launch marketing strategy across four regions, analysed and designed the desired customer experience (CX), implemented technology solutions and systems across the customer journey, managed a centralised Customer Service team and coordinated the TV and digital marketing agencies.As the only internal marketer, this was a hands-on role giving… Show more Betterway Real Estate is an Australian-owned residential real estate business.This was a 12-month go-to-market role in which I developed the launch marketing strategy across four regions, analysed and designed the desired customer experience (CX), implemented technology solutions and systems across the customer journey, managed a centralised Customer Service team and coordinated the TV and digital marketing agencies.As the only internal marketer, this was a hands-on role giving me experience developing strategy from the ground up while also directly operationalising digital advertising, SEO and ATL strategies. Show less -
Marketing And Customer Experience DirectorLiteracyplanet May 2016 - Jun 2019Sydney, AustraliaBased in Sydney, I lead the global marketing function and the Australian-based Customer Success team.What is LiteracyPlanet?LiteracyPlanet is an innovative leader in education technology, with a team of people who are all passionate about child literacy, and a culture that values equality and diversity.We develop a program which is aligned to school curricula around the English speaking world including Australia, England, Scotland and Wales. Students have fun in the gamified… Show more Based in Sydney, I lead the global marketing function and the Australian-based Customer Success team.What is LiteracyPlanet?LiteracyPlanet is an innovative leader in education technology, with a team of people who are all passionate about child literacy, and a culture that values equality and diversity.We develop a program which is aligned to school curricula around the English speaking world including Australia, England, Scotland and Wales. Students have fun in the gamified environment, learn without realising, and achieving better outcomes than traditional methods. Teachers say, with LiteracyPlanet, they save more than half their time when planning lessons and marking is a thing of the past.School leaders and school group administrators can save time planning and report on literacy progress across classes, year-levels, whole schools or even groups of schools to facilitate government funding discussions and planning future improvement strategies. Show less -
Marketing Manager (Digital & Traditional)Cbhs Health Fund Limited Jan 2015 - May 2016Parramatta, NswLeading the marketing team at CBHS, my team and I are responsible for the generation of demand to achieve membership growth exceeding system growth, three-fold and to maintain member satisfaction to increase retention. My responsibilities include:▪ Establishing and managing the CBHS digital strategy;▪ Building a framework and coordinating automated marketing and sales tactics;▪ Increasing awareness and perception of CBHS' brand in both traditional and digital channels;▪… Show more Leading the marketing team at CBHS, my team and I are responsible for the generation of demand to achieve membership growth exceeding system growth, three-fold and to maintain member satisfaction to increase retention. My responsibilities include:▪ Establishing and managing the CBHS digital strategy;▪ Building a framework and coordinating automated marketing and sales tactics;▪ Increasing awareness and perception of CBHS' brand in both traditional and digital channels;▪ Generating leads to support annual growth targets;▪ Delivering marketing and communications advice to all facets of the business; and▪ Developing and deploying CBHS' social media strategies. Show less -
Head Of Marketing And CommunicationsCr (Church Resources) May 2010 - Dec 2014St LeonardsReporting to the CEO, I was responsible for delivery of the marketing and communications program for over 75 major Australian brands to generate B2B demand from over 18,000 member businesses and B2B2C demand from their more than 500,000 employees and volunteers and their 2.5 million clients and customers (students, parents, aged care residents and hospital patients).Senior Manager, Brand & Innovation (May 2014 - Nov 2014)Continuing my role as CR's marketing and communications… Show more Reporting to the CEO, I was responsible for delivery of the marketing and communications program for over 75 major Australian brands to generate B2B demand from over 18,000 member businesses and B2B2C demand from their more than 500,000 employees and volunteers and their 2.5 million clients and customers (students, parents, aged care residents and hospital patients).Senior Manager, Brand & Innovation (May 2014 - Nov 2014)Continuing my role as CR's marketing and communications leader, as Senior Manager Brand and Innovation I was responsible for:▪ Testing and developing emerging marketing channels;▪ Creation of whole-of-business digital strategy;▪ Driving innovation across all business units;▪ Improvement of brand perception and reputatio; and▪ Product development across the organisation.Major achievements in this role were the creation of a comms plan for the transition of $50 million per annum managed ICT services contract, creating and embedding the corporate social responsibility (CSR) program and driving a culture of innovation across the organisation.Marketing and Communications Manager (Apr 2012 - May 2014)In this role I was responsible for:▪ Leading a marketing team of nine people;▪ Delivering brand and lead generation initiatives for 12 product categories;▪ Implementation of Salesforce & Marketo platforms for CRM & marketing automation;▪ Management of all tradeshows/conferences;▪ Creation of a 3 year marketing strategy and annual business plans to implement strategy; and▪ Accountability for all marketing expenditure and digital channel revenue. Some of my major achievements in this role were: strategies which grew our Apple Dealership from launch to $3m per annum revenue, improving team satisfaction from 34% to 100% within one year, and increasing (five-fold) lead generation.Snr Digital Marketing Executive (May 2010 - Apr 2012)▪ Provided mentoring and support to marketing staff; and▪ Increased direct ROI from marketing campaigns. Show less
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Online Marketing ExecutiveServcorp Jan 2008 - May 2010I led the online and digital marketing functions for Servcorp across 21 countries and was the indirect reporting line for 15 marketing and non-marketing resources globally implementing marketing and communications activities in eight languages. Some of my major achievements while in this role include:▪ Grew the online lead generation for technology services including internet connectivity, managed IT services and data hosting;▪ Rolled out email marketing software to all sites… Show more I led the online and digital marketing functions for Servcorp across 21 countries and was the indirect reporting line for 15 marketing and non-marketing resources globally implementing marketing and communications activities in eight languages. Some of my major achievements while in this role include:▪ Grew the online lead generation for technology services including internet connectivity, managed IT services and data hosting;▪ Rolled out email marketing software to all sites internationally;▪ Created the company’s first presence on Twitter and Facebook; ▪ Overhauled the internal online communication policies; ▪ Implemented a rebrand across all online communications; ▪ Managed internal online communication policies; and▪ Developed a multi-channel marketing plan for new office openings. Show less -
Member Services/Acting Assistant Brand ManagerCellarmasters Jun 2005 - Jan 2008Assisting the brand manager to develop and grow the Private Cellar brand and to launch an online strategy for the Cellarmasters and Private Cellar brands.Major Achievements ▪ Forged new relationships with external companies in tourism, beverage, hospitality and direct marketing sectors to build a Member Benefits Scheme; ▪ Produced a segment research survey and associated competition; and ▪ Compiled and presented a four-year historical brand analysis over three… Show more Assisting the brand manager to develop and grow the Private Cellar brand and to launch an online strategy for the Cellarmasters and Private Cellar brands.Major Achievements ▪ Forged new relationships with external companies in tourism, beverage, hospitality and direct marketing sectors to build a Member Benefits Scheme; ▪ Produced a segment research survey and associated competition; and ▪ Compiled and presented a four-year historical brand analysis over three brands.Responsibilities ▪ Coordinate events in conjunction with Event Managers;▪ Assist with multi-channel marketing strategy, budget tracking and reporting; ▪ Liaise with government agencies for appropriate competition licences; ▪ Internal communication of all marketing initiatives; and ▪ Assist with copywriting. Show less
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Sales Consultant And Marketing AssistantAustralian Institute Of Mathematics Mar 2003 - Jun 2005Sydney, AustraliaAssisting the Director of Marketing to roll out new marketing and advertising strategies promoting the Mathemagic computer tutor across events, radio, television and print programs.
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It CoordinatorCardtek Aug 2002 - Mar 2003Blacktown, Nsw, AustraliaAdminister the information, technology and communication applications for a small business contracted to print NSW driver licenses. Designed and implemented the company website.
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Assistant ManagerPizza Hut Oct 2000 - Mar 2003Sydney, AustraliaI was employed by Pizza Hut, initially part-time while I was at school and then later in a full-time position, Shift Supervisor in August 2001 and Assistant Manager in August 2002.
James Harvey-Fiander Skills
James Harvey-Fiander Education Details
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Business Administration, Management And Operations -
William Clarke CollegeHigher School Certificate -
Distinction Avg
Frequently Asked Questions about James Harvey-Fiander
What company does James Harvey-Fiander work for?
James Harvey-Fiander works for Box Bar
What is James Harvey-Fiander's role at the current company?
James Harvey-Fiander's current role is Head of Marketing and Customer.
What is James Harvey-Fiander's email address?
James Harvey-Fiander's email address is ja****@****.com.au
What is James Harvey-Fiander's direct phone number?
James Harvey-Fiander's direct phone number is +614212*****
What schools did James Harvey-Fiander attend?
James Harvey-Fiander attended Rmit University, William Clarke College, Charles Sturt University.
What are some of James Harvey-Fiander's interests?
James Harvey-Fiander has interest in Social Services, Cooking, Politics, Marketing, Civil Rights And Social Action, Education, Environment, Poverty Alleviation, Science And Technology, Human Rights.
What skills is James Harvey-Fiander known for?
James Harvey-Fiander has skills like Digital Strategy, Online Marketing, Digital Marketing, Crm, Direct Marketing, Change Management, Marketing Management, Innovation Management, Marketing, Marketing Strategy, Advertising, Social Media Marketing.
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