Handled a high volume portfolio of 200 + receivable accounts Retained 1.2 Million in my first month Projected 2.1 million by quarter-end Voiced the challenges within the department’s corresponding communication with Project Management/Sales. This led to new policies being implemented for the ongoing research items to be resolved more efficiently.

Revenue retention for clients acquired by Apartment Guide Sales divisionAccount management and cash receipts research as needed. Sales support for collection items with client advertising invoicesProcessing reports for updating accounts receivable items for each aquired client

Development of desk procedures via flow chart management. Selected for management of desk manual process as well as dedicated to foster presentation of updated data to upper management. Successfully completed monthly audits and variance reports for Accounts Payable review.Developed in billing lease units, helping improve accuracy, reducing errors for April and May months.Successfully completed month-end reports, showing opportunity cost for unit management. Coordinated team meetings for focusing on shortcuts for better training techniques

Proven success as hands- on administrator with project management for education directorCreated a track record of consistency by restoring infastructure within education office administration personnel Performed critical analysis to structure of educational database; this initiated a new interface for gaining a higher retention of students from the span of Jan 2010- Jan 2011Took initiative while working independently with education publishers to generate new innovative tools for expanding mainframe of client database; this further enhanced credibility within the education industry for Berean Performed research with analysis of corresponding programs for core needs of education department ; research was used for all functions of educational services

Developed a customer matrix for workflow customers needs within the insurance/mortgage sectorMy review and assessment of time management tools helped to boost team quality and compliance scores for Q3 2010.Cross trained for multiple queues and clients due to excelled track record.Excelled in mentorship program. Took initiative to generate faqs for fellow associates to help improve morale Awarded numerous customer service/ client awards for quality assurance / attendance/ customer empathyFrequently worked with limited resources and had to improvise to keep client contented