James Hodge Email & Phone Number

Murfreesboro, Tennessee, United States

Murfreesboro, Tennessee, United States

Greater Nashville Area, Tn

Leading the MultiSite Deployment Project Organization consisting of Program Managers, Project Managers, Project Coordinators, and Technical Support call center staff within Black Box Network Services’ new 1BBOX organizational structure.Financial oversight, forecasting, and reporting of 15+ million in continuous project based business. Consistently ranking within the top 3 PMO teams at Black Box by revenue.Operational oversight of National to Global multisite programs and projects deploying diverse technologies from Point-of-Sale systems, Wireless (WLAN/DAS), Network Infrastructure, VOIP, and Low Voltage Cabling.Leading continuous improvement efforts for project tracking systems, process standardization, resource training and career development, PMO costing models, and financial systems across Black Box’s entire PMO.Collaboration with Account Management and Solutions Architecture teams for project costing and SOW development.Collaboration with internal and external partnering organizations globally to ensure successful project outcomes.

Nashville, Tn

Management of national to international scale defined project and steady state support programs consisting of a various technologies.Assisted sales team by developing solutions to customer’s technology and deployment requirements.Collaboration with Account Management and Solutions Architecture teams for project costing and SOW development. These solutions could involve support requirements crossing multiple work streams such as voice maintenance, dedicated onsite support, networking, wireless, cabling, and end user support.Attendance and support during Presales, QBR, and other presentations.Management of account transition process to include team building, project plan creation, operational and administrative process design and documentation, pilot deployment, contract and commercials finalization, and handoff to steady state.Expansion of 24/7/365 call center to support global capabilities for voice, data, and cabling service requests. This team supports 100+ customers, some with locations across the globe with 4hr onsite requirements. The team also supports swivel chair ticket management within multiple customers’ ticketing systems where system integration is unavailable.Collaborated with international offices and partners to develop and implement the companies first standard global rate card for use with T&M services and projects.Operational management to include team building, management, and training to a staff ranging up to 100 resourcesOperational management of the deployment and field services team providing onsite services across the globe in a wide gamut of technologies including VOIP transformations, voice, data, cabling projects, network transformations, multisite deployments, datacenter/colocation builds, break/fix & IMAC services.Financial responsibility to include annual budgetary forecasting/tracking for a dept. averaging 15M in annual revenue across multiple accounts.

Nashville, Tn

Management of the national services team providing deployment and field services support for low voltage cabling and networking projects.Management of the low voltage cabling and networking support call center. Managed multiple national cabling and networking deployments including VOIP, network upgrades, server upgrades, C5e installation as well as break/fix and IMAC service accounts.

Nashville, Tn

Managed the onsite delivery for a rapidly expanding retail customer, including the creation of complete implementation manuals, process development, and assisting account management in RFPs and finance.Worked with Cat-5, 6, coax, and fiber optics in various commercial applications.Skilled in VOIP, DVR security systems, camera, phone switches, copper and fiber cabling, audio and video, superstructure and ironwork.