James Howard

James Howard Email and Phone Number

Tech Executive, Sr Product Management, Marketing Leader | eCommerce & Internet Veteran @ TicketCity
James Howard's Location
Austin, Texas Metropolitan Area, United States, United States
James Howard's Contact Details
About James Howard

Experienced eCommerce and Internet senior product manager and hands-on developer. I've worked in many difference industries and technology stacks. Manager of highly-skilled technical and marketing teams, internal and external and experienced in vendor management, planning and strategic operations.Current TicketCity VP of Operations, a B2C secondary ticket marketplace. Helped transition company to third-party customer service and fulfillment, reduced and optimized overhead and internal systems to cut waste which saved 75% of annual budget and led to the most profitable quarter in the history of the company. Started as head of technology team, added marketing team to responsibilities in 2018.Former CTO at Open Mortgage where I led the team that developed SaaS offering to mortgage branches and migrated to third-party Loan Operations System which became the benchmark implementation for the LOS vendor. Grew the technology team from scratch and helped the company grow from 30 to 300 employees.Before moving to Texas, I worked for entertainment and eCommerce startups and bootstraps and for a company that sanctions amateur auto racing across the US. I have a tendency to fit in and fill gaps on a team and become indispensable.

James Howard's Current Company Details
TicketCity

Ticketcity

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Tech Executive, Sr Product Management, Marketing Leader | eCommerce & Internet Veteran
James Howard Work Experience Details
  • Ticketcity
    Vp Operations
    Ticketcity May 2017 - Present
    Austin, Texas, Us
    Head of technology and marketing teams, tasked with expanding automation and use of technology across the business at a hybrid eCommerce marketplace and ticket broker/inventory owner. Member of the management team reporting to the President. Leader of weekly all company stand up meetings.Led the transition from on-site hosting of custom CMS, catalog and platform APIs to AWS. Led the project to retire the in-house marketplace platform and integrate third-party service platforms in 2 months, allowing the company to pivot to a more efficient model. Reduced and optimized overhead and internal systems to cut waste which saved 75% of annual budget and led to the most profitable quarter in the history of the company.Delivered email marketing campaigns and wrote blog content for the main marketplace in addition to several, smaller niche ticketing websites. Created sales CRM processes for in-house sales team, surfaced industry and sales data to teams for pricing using Google BigQuery. Helped build data warehousing and ELT processes for building out Google Ads automation for promoting marketplace inventory at scale.
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  • Bols Interactive Llc
    Consulting Cto
    Bols Interactive Llc Jun 2009 - Present
    Austin, Texas, Us
    Technologist for a top-1000 internet publisher. Consulted on technology strategy, developer hiring and training and integrated new acquisitions into existing network of properties.Single-handedly completed the project to migrate their network of Wordpress and Mediawiki sites from shared hosting to Google Cloud Platform to dramatically increase page speed, durability, reliability and reduce cost. Completed a set of changes to improve Core Web Vitals that drove user engagement and led to the most profitable month for the company due to increased ad revenue.Guru-of-last-resort tasked with solving server, software and integration issues that evaded resolution.
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  • Open Mortgage, Llc
    Chief Technology Officer
    Open Mortgage, Llc Mar 2015 - Mar 2017
    Richardson, Texas, Us
    Lead Engineering and IT Departments, responsible for enterprise technology strategy, technical project management (Agile) and technical business development. Member of Senior Staff, reporting to CEO.- Architected Loan Operations data visualization system to provide process metrics to Lending team which reduced process segment times as much as 40%. - Migrated Forward Lending Department from Legacy system to new loan operations system in 50 days, which became the benchmark implementation for LOS vendor. - Completed move of all enterprise systems to Amazon Web Services, cloud­-based platforms to improve service level, security and compliance.- G Suite, Cisco/Meraki, ZenDesk for a company of 300+- RingCentral Customer Advisory Board
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  • Open Mortgage, Llc
    Engineering Director
    Open Mortgage, Llc May 2013 - Mar 2015
    Richardson, Texas, Us
    Managed Engineering and IT Departments, responsible for enterprise technology architecture. Member of Senior Staff, responsible to CEO and COO.Led the project to move organization from self­-hosted email to Google Apps for Work, implementing all 60+ branch offices within a month. Lead developer and project manager on major expansion to proprietary back­-office system to include mortgage closing and funding process in­house. Lead developer and project manager to expand back­office system to support new Correspondent/whole loan purchase channel of business. Grew Engineering team from one to six. Virtualized development environment and migrated from CVS to git.
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  • Open Mortgage, Llc
    Sr. Software Engineer
    Open Mortgage, Llc 2009 - May 2013
    Richardson, Texas, Us
    Maintained and expanded proprietary LAMP back­-office system that managed everything from loan origination system to accounting and payroll. Developed new security, testing and version control procedures to manage and modernize a decade of system code. Created and refined backup system to store offsite and warehouse terabytes of data.Spearheaded social media initiative including creating automatic website deployment for each loan officer based WordPress­-based Multisite blog network. Primary interface for SEO and social consultant on link­ building campaigns, on­-page SEO and AdWords campaigns.
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  • Good Karma, Inc.
    Director
    Good Karma, Inc. Jan 2005 - Dec 2009
    Directed operations for a small direct mail advertising company. Managed a dozen contract, part time and overseas workers. Lead administrator for a farm of over 50 servers at a dozen service providers. Responsible for creating network architecture and procedures. Defined backup and recovery procedures from specifying hardware to creating requirements for service and application redundancy to testing and monitoring servers and services.
  • National Auto Sport Association
    Internet Director
    National Auto Sport Association Jan 2003 - Jul 2007
    Las Vegas, Nevada, Us
    Maintained more than half a dozen sites and supporting more than 15,000 registered members. Created a system for live race results, timing, scoring and live track-side audio from the PA announcer at the National Championship event.Responsible for all Internet ventures-- from websites to servers to email marketing to customer service-- at a amateur auto racing sanctioning body. Kernel-level experience with FreeBSD Unix, Redhat/CentOS Linux. Experience installing and custom configurations for FreeBSD Unix operating system, RAID partitions and Unix software such as Apache (mod_perl, mod_ssl), sendmail, bind (DNS), MySQL and services such as POP and LDAP messaging, NFS, NAT, DHCP and backup.Responsible for maintaining CVS repository of online code and created procedures for continuing development of main NASA website with multiple programmers. Languages include Perl, PHP, Javascript.
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  • Justflowers.Com
    Senior Network Administrator
    Justflowers.Com Mar 2002 - Aug 2003
    Los Angeles, Ca, Us
    Responsible for maintenance, backup and administration of a dozen Windows servers at 3 physical locations including a 100 seat call center.On-call responsibility for internal network including 3Com NBX phone system, analog phone system and Ethernet network.Lead Administrator and Support Technician for an online flower company. Responsible for documentation, backup and maintenance on IIS/SQL2000 servers and troubleshooting network performance issues. Also managed email and DNS for over 3000 domains. Created procedures for server, network maintenance and monitoring. Experience included Windows 9X, 2000 Professional, ME, 2000 Server, XP Home and XP Professional experience. Veritas Backup, MS SQL, ASP, ADO, Exchange, MS DNS and IIS administration
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  • Happycool
    General Partner
    Happycool Nov 2001 - Jan 2003
    Co-created a membership and registration system that supported 10,000 annual members and 200 annual events and distributed monies via ACH automatically to more than a dozen affiliate chapters.HappyCool was a two-man operation launched to complete the NASA-affiliated websites and build and maintain servers for www.nasaproracing.com built on FreeBSD, Apache/mod_perl and MySQL.
  • Blacksheep, Inc
    Managing Director
    Blacksheep, Inc May 1998 - Nov 2001
    Primary architect for the "live jail cam" from an Arizona prison for for the crime.com, a company backed by COPS creator John Langley and later sold to USA Networks.Managed internal organization, supervised a dozen employees and several simultaneous projects for a small internet development company. Expert in fighting fires- disaster recovery and radical emergencies and transforming cocktail napkin concepts and ideas to functional mock-ups and websites within hours. Experience with multi-lingual and foreign language websites. Liaison for crime.com staff. Supervised six programmers and digital video editors for crime.com. Managed infrastructure and coordinated direct email campaigns and message boards from conception to more than 100,000 subscribers.Collaborated with business development on new projects and in authoring new business plans. Performed due diligence on Chinese ISPs and evaluated their network construction, backup and disaster recovery procedures and billing practices.
  • Real Entertainment
    Web Programmer
    Real Entertainment Sep 1996 - May 1998
    Constructed and organized websites for studio property projects like the $60 million Jerry Springer "Too Hot" video campaign. Responsible for email support and administration of local Windows NT servers.
  • California Air Resources Board
    Support Assistant
    California Air Resources Board Mar 1995 - Sep 1996
    Sacramento, Ca, Us
    One of two providing technical support for more than 350 users. Supervised from Sacramento.
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  • Bethesda Softworks
    Beta Tester
    Bethesda Softworks Jan 1992 - Jan 1994
    Rockville, Md, Us
    Beta tested games like NCAA Basketball, Terminator 2029, and The Elder Scrolls: Arena.
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James Howard Skills

Linux Perl Enterprise Software Networking Mysql Apache Unix Php Project Management Dns Strategic Planning Mortgage Banking Red Hat Linux Management Leadership Sql Operating Systems Start Ups Database Administration Disaster Recovery Residential Mortgages Business Development Software Development Amazon Web Services Web Services Mortgage Lending Cyber Security Domain Name System Team Leadership Distributed Systems Git Amazon Rds Amazon Ec2 Amazon Ebs Business Intelligence Business Analytics Web Development Javascript Node.js Agile Methodologies Customer Service Banking

James Howard Education Details

  • Ucla
    Ucla
    Political Science; Political Theory Specialization
  • Altmba
    Altmba
    Altmba11

Frequently Asked Questions about James Howard

What company does James Howard work for?

James Howard works for Ticketcity

What is James Howard's role at the current company?

James Howard's current role is Tech Executive, Sr Product Management, Marketing Leader | eCommerce & Internet Veteran.

What is James Howard's email address?

James Howard's email address is ja****@****ity.com

What is James Howard's direct phone number?

James Howard's direct phone number is +151261*****

What schools did James Howard attend?

James Howard attended Ucla, Altmba.

What skills is James Howard known for?

James Howard has skills like Linux, Perl, Enterprise Software, Networking, Mysql, Apache, Unix, Php, Project Management, Dns, Strategic Planning, Mortgage Banking.

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