James Pham Email & Phone Number

San Diego, CA, US

Pasadena, CA, US

• Providing IT, OT, and engineering design & support to local San Diego organizations including: Hologic, Catalent Pharma Solutions, San Diego Optometry, Megawin Corporation, Professional Automation Services (PAS).
• Projects and Clients include: ABB, Los Angeles World Airports (LAWA), Equinix, Helix Electric, and ITW Motion.San Diego Optometry (12/2015 - Present)
• Implementing IT infrastructure (server, clients, network, and backup) for Eyefinity’s OfficeMate EHR / practice management software.
• Providing on-demand technical support and maintaining backups of OfficeMate database to local QNAP NAS and HIPAA-compliant cloud services.
• Providing migration paths for servers, hardware, and software despite vendors inability to provide support for proprietary equipment.Megawin Corporation & Professional Automation Services Corporation (01/2015 - Present)
• Establishing domain, website hosting, and email through Zoho Business and migration to Microsoft 365; providing on-demand technical support and website updates.

• Establishing domain, website hosting, email, and collaboration tools through HIPAA-compliant Google G Suite for Nonprofit.
• Migrating patient intake forms for records/research from paper to electronic forms to establish master electronic health records.
• Overhauling IT infrastructure to wireless hotspots to support electronic forms and records at health outreaches, VoIP, and HIPAA-compliant electronic fax for easier collaboration, data entry, and statistical analysis.
• Maintaining day-to-day IT operations for local San Diego office, remote users, conferences, outreaches, and website.

Orange, California, US

• Leading the entire San Diego Engineering Team and manufacturing shop to consistently deliver custom-fabricated Remote Telemetry Units (RTU) and provide custom-programmable code/logic to provide industrial automation
• Secured large-scale projects related to building management systems, water/waste-water projects, radio surveys, Radio & SCADA Master Plans, and SCADA/HMI Maintenance plans.
• Completed NIST 800-171, CMMC compliance audit and POAM; migrated SI’s Government Services Division over to Microsoft GCC-High to ensure compliance and protection of Confidential Unclassified Information (CUI).
• Provided excellent time and project cost estimation & project management for both internal and external projects with 95% on-time completion and 100% below-budget.
• Proposed PLC hardware retrofit solutions resulting in a 40% cost-savings and 60% time-savings on the entire project.
• Establish and facilitate external, client-facing relationships with vendors, consultants, and end customers.

Orange, California, US

• Leading a team of 5 to provide SCADA, network (switch and radio), deployments, integration, and support of AVEVA Edge (previously Indusoft), GE iFIX, onSITE, and Wonderware InTouch.
• Complete internal factory testing procedures/documentation, Factory Acceptance Tests, Site Acceptance Tests, On-Site Training, and external documentation
• Revolutionized the onSITE product-line by integrating the Raspberry Pi & Compute Module with Linux to provide local telemetry/data collection and act as a SCADA Edge device.
• Recruited, interviewed, onboarded, and completed training for new engineers and provided knowledge transfers of industry standards and best practices for IT/OT systems.

Orange, California, US

• Managing IT responsibilities for branches in San Diego, CA; Orange, CA; San Jose, CA; Northampton, MA; and New York using ADTRAN, Aruba InstantOn, Cisco Meraki Wireless, QNAP, Synology, SonicWALL, and Ubiquiti.
• Creating network attached storage for file sharing/archiving and running weekly backup on servers/workstations.
• Create network communication infrastructure designs using managed switches, wireless point-to-point and point-to-multipoint 5GHz radios, LTE, and VPN for deployment throughout local cities and municipalities for.
• First tier support for customers when troubleshooting wireless 5GHz radios, networking, PLCs, and/or HMI problems.
• Development methodologies for capturing and reporting Windows & Linux patches and cross-referencing security patches against CVEs and severity levels.

Orange, California, US

• Writing scripts to automate the lockdown of the US Army Corp of Engineers’ RedHat Enterprise Linux SCADA Servers to demonstrate compliance with DISA Security Technical Implementation Guides (STIG).
• Working with third-party distributors to develop and run cost analysis for replacement hardware at customer sites and provided project coordination from staging, configuring, installation, and cut-over.
• Offloading on-site external DNS server and webserver onto the cloud to prevent cyber-attacks and network compromise.
• Upgrading Active Directory and internal DNS from Windows Server 2003 to Windows Server 2012 R2 and Window Server 2016.

Orange, California, US

• Writing Batch, Bash, C Shell, and Python scripts to automate system installation and configuration, file synchronization, and remote monitoring.
• Programming, modifying, installing, automating, testing, and upgrading organization’s SCADA/HMI software to RHEL/CentOS, Ubuntu, and Windows OS.
• Developing hardware and software to ensure cybersecurity standards are met in new projects and upgrades, specifically the North American Electric Reliability Corporation Critical Infrastructure Protection.
• Developing methods to run Windows and Ubuntu/CentOS concurrently with virtual machines to provide Linux SCADA services, data collection/processing, and logic while maintaining visibility via the Windows HMI.
• Converting all production and development physical servers/computers to virtual machines using VMware vSphere ESXi Hypervisor and managing with vCenter.
• Migrating internal Exchange Server 2003 to Office 365 Exchange; Migrating Microsoft resources to the cloud via Office 365 Business.

Irvine, Calif. (CA), US

• Provided computing/network support for all researcher/clinical staff connected to UCI Main Campus and UCI Health Sciences domain.
• Assisted in the setup and management of file share servers, network drives, and data arrays for day-to-day backup and archive.
• Responded to technical support requests/tickets from faculty and staff through the organization’s web-based helpdesk.
• Managing file shares, FileMaker purchase orders and databases, and Retrospect backups to Drobo NAS of staff desktops
• Delivered consulting services in organization and personal purchasing, upgrading, updating, and repairing of computing resources.
• Responsibilities included troubleshooting, help desk, audio-visual equipment handling, intern and staff training, and management coordination between different research groups.