James Hurster Email & Phone Number

St. Louis, Mo, Us

Greater St. Louis

Sell residential solar projects to customers by taking a consultative approach to educate potential customers in Missouri & Illinois. · Complete in-home site surveys for potential clients. · Build out solar projects using OpenSolar software. · Managed Acculynx CRM for tracking customer/lead pipeline throughout the sales cycle. · Discuss payment, financing, and rebate options with customers to effectively communicate the advantages of switching to solar. · Network at trade shows, reviewing professional publications, establishing personal networks, and participating in professional societies.Member of: ISEA - Illinois Solar Energy Association

Greater St. Louis

· Contact incoming & self-generated leads, deliver proposals, collect LOIs, enter contracts, and close deals! · Built out solar projects using Aurora software · Managed Zoho CRM for tracking customer/lead pipeline throughout the sales cycle. · Discuss payment, financing, and rebate options with customers. · Provide consultative outside sales for residential, commercial, and agricultural customers interested in renewable energy projects.· Maintain professional and technical knowledge by attending educational workshops and trade shows, reviewing professional publications, establishing personal networks, and participating in professional societies.Member of: ISEA - Illinois Solar Energy Association

3500 Tree Court Industrial Blvd, Saint Louis Mo 63122, Unitedstates

BDI - Bohn and Dawson, Inc. is one of the largest high-volume tubing fabricators in the USA, serving multiple markets across North America.Designed and produced video-based training materials for Engineering Operations, including tutorials, demos, simulations, and presentations, for 60+ machine operators, material handlers, and hand welders.• Reduced manual training time by 90% with a new training portal and increased factory floor supervision.• Increased safety awareness of floor procedures specific to their line by 75% and QA testing by 35%.• Structured the development path of training around 1. Safety, 2. Operations, 3. Quality, and 4. Packing.• Managed a video library and repository of training materials, ensuring easy access and version control.• Integrated audio narration and background music for a professional and immersive learning experience.

Greater St. Louis

Managed the full-cycle recruitment process to fill, secure, and onboard various manufacturing positions.• Wrote descriptions, posted on Indeed, sourced candidates, conducted interviews, and extended offers.• Eliminated the 75-year-old non-compliant and outdated temporary worker process with a new online talent management portal that reduced hiring time from 2 weeks to 2 days and lost business by 35%.• Developed interactive safety and material handler tests, assessments, and knowledge checks to reinforce learning and measure knowledge retention.

Greater St. Louis Area

Napleton Automotive Group is the largest auto dealership group in Illinois with 3,500+ employees running 50 dealerships across the USA.Marketed new and used vehicles online via images, profiles, descriptions, SEO, tagging, and sharing.• Created visually compelling product images through professional photography and image editing, ensuring consistency with brand guidelines and enhancing vehicle appeal.• Sold vehicles 63% faster by crafting vAuto online profiles to share content with auto sales websites.

Greater St. Louis

Founded a website development firm for small-to-medium-size businesses and successful professionals.• Recognized as one of the “Best Web Design Firms in St. Louis” (2009, 2011), “Best in Quality” (2011, 2012, 2013), by St. Louis Small Business Monthly. • Nominated for “Best Home-Based Business of Eastern Missouri” (2011), by Small Business Association of Missouri.• Launched, managed, and grew a successful web development business by providing website design, development, and maintenance services to local St. Louis area companies such as: o Bohn and Dawson, Inc. as Web Design/Development and Marketing/Production Management for Marketing, Sales, Estimating, Product Management, and Web Development projects. o TDK Technologies, LLC, as Web Content Specialist to manage the content on a website redesign for a data center that consolidated 4 companies into one. o Edward Jones as Project Leader / Front End Web Developer for the global web redesign of all global Edward Jones and Financial Adviser websites.• Determined project requirements and provided regular updates throughout the development process.• Customized WordPress, Joomla and Drupal themes and fitted design to existing themes and plugins.• Utilized HTML/HTML5 | CSS/CSS3, and other web development tools along with Adobe Creative Cloud to create functional and visually appealing websites.• Implemented SEO best practices to increase website visibility and improve search engine rankings.

Greater St. Louis Area

Enterprise Holdings is the parent company of National, Alamo, and Enterprise car and truck rental, car and vanpooling, car sales and fleet management.Lead analyst for the Customer Service Center and company expert on generating custom Oracle Service Cloud (RightNow) reporting and analyses that summarized the agent contact center management teams. • Conducted comprehensive analysis of existing business reporting, identifying inefficiencies and areas for improvement using automation, resulting in a 100% reduction in production time and cost.• Collaborated with stakeholders to gather and document business requirements for company alignment.• Ensured proper electronic documentation was kept for all transactions and projects.

Greater St. Louis Area

Developed 15 enterprise-level customer service websites in 23 languages for 15,000 annual organic visitors.• Designed and implemented customizations and configurations within Oracle Service Cloud (RightNow) which resulted in improved customer support processes and enhanced user experience.• Launched the first mobile, chat and social media platforms for our customer service portals.• Developed and rebranded a new customer portal for the National car rental brand from scratch.o Reduced downtime of customer portals by 25% with new development.o Eliminated 3-4 hours of downtime to Zero downtime.o Saved 65% of FAQ authors’ time because of consistent design. • Created internal portal for managers that could request custom features (automated dashboards, canned emails, and standard text responses, etc.) for their team of agents. o Increased response time by 45% over ServiceNow in the first year.o Improved agent productivity by 20% in the first year.• Updated 15+ years of old HTML, PHP, JS, CSS, and code on 15+ corporate websites into clean, well-designed interface that properly served users and allowed for future upgrades to be easier to execute.

Clayton, Mo

Helped to Develop "Web Content Management Team" (WCM); A New Team of Experts Within the Marketing Communications Department (Marcom) At Enterprise Holdings, Inc.• Created Textual Content in Adobe AEM (CQ5) for Mobile and Web (Including Images & HTML Pages)

Bachelor Of Science - Bs, Communication And Media Studies

Activities and Societies: Sigma Phi EpsilonEmmis Communications Radio Station Internships - Springfield, MO - St. Louis, MO KTVI Fox 2.

High School Diploma, General Education

Activities and Societies: Baseball Team Swimming Team (Captain) Water Polo Team (Captain) Newspaper & Yearbook Photographer Science.