James Wesson Email and Phone Number
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James Wesson is a Computer Support Specialist II at UAB Callahan Eye Hospital Clinics. He possess expertise in technical support, active directory, troubleshooting, os x, software documentation and 43 more skills. Colleagues describe him as "James is one of the most diligent IT people I have had the privilege of working with. He is definitely the ‘expert’ in his field; is thoroughly skilled in demonstrating his talent and is organized. Above all, he gets the results our office would need. My office the University of California, San Francisco Office of Continuing Medical Education offers educational opportunities for physicians and allied health care professionals to improve their abilities as practitioners by way of a comprehensive selection of CME activities. UCSF offers over 200+ courses per year in all medical specialties serving over 14,000 annual course participants. Each time our office took on a new platform to education or to our website changes to obtain the continuing education needed for our medical professional audience, we knew James would be the IT person to correct our issues with our registration database or any other IT support issues. In our office, James set the bar high with his knowledge and ability in assistance of computer information systems. Whenever we needed that IT support person for our office, we all hoped that it would be James to our rescue! It was always a pleasure to have James in the office. He is a friendly, positive individual with a great professional persona. Any company should be happy to have James on board.", "It was a pleasure working with James as part of the Service Center group at UCSF. He has a lot of technical knowledge and experience which he openly shares with his co-workers and clients. James is very helpful and always ready to quickly diagnose and resolve issues. He goes out of his way to research potential problems and always shares his findings by implementing and documenting them. I highly recommend James for any technical position. He is a great asset at any corporation.", and "James is smart and gets things done, period. I stopped asking James to do tasks and just started asking him for the results because he had already anticipated their need and completed them. James is an amazing communicator with a clear and precise writing style that instantly communicates his high level of professionalism. Not only would I recommend James to any organization in any field I would work FOR James at any time given the opportunity."
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Computer Support Specialist IiUab Callahan Eye Hospital ClinicsBirmingham, Al, Us
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Computer Support Specialist IiUab Callahan Eye Hospital Clinics Sep 2015 - PresentBirmingham, Alabama, Us -
Field Support SpecialistAirmed International Oct 2014 - Sep 2015Birmingham, Al, Us• Provide desktop, network and telecom IT support services for nurses, medics, pilots, and managers at ground and air medical transportation facilities across four states as well as executives and support staff across two local corporate offices.• Troubleshoot hardware, software, network, and telecom incidents. Identify sources of incidents and resolve when possible; work with network and development teams or third party vendors to address and resolve non-local issues. • Represent enterprise IT support team and guide employees through IT support environment changes including migration to service desk as first point of contact, routing customers to after hours on-call technicians • Manage and execute all IT and telecom related tasks for new air and ground medical transportation bases, including coordinating new services, ordering and configuring all base IT equipment, and deployment and setup at base location.• Develop and deploy AirMed Customer Care Center emergency relocation IT kit including laptops and mobile data communications to allow for anywhere relocation. -
It ConsultantIndependent It Consultant/Contractor Aug 2014 - Oct 2014• Work directly with individuals to provide assistance and advice for small business and individual IT needs. Provide desktop support, troubleshooting, solutions consultation and suggestions for security and data backup needs. -
Level 3 Field TechnicianUcsf Itfs / Ucsf School Of Medicine Information Services Unit Jan 2003 - Jul 2014• Support 1500 customers as a member of a nine-person team servicing Windows 7/XP and Mac OS X workstations, iPhone, iPad, Blackberry, Android, local and workgroup printers and scanners; scientific, medical, business, and in-house applications.• Create Knowledge Base (KB) categories, templates, workflow, and training curriculum; teach two KB classes to 50 technicians; write, review, edit, and approve ServiceNow KB articles; contribute 25 published KB articles. • Collaborate with team to create support workflows during IT restructuring: create new support teams, expand support from 500 to 1500 customers, on-board new departments, manage increased workload, adapt to new performance metrics.• Develop IT infrastructure requirements for the UCSF Osher Center in new building by mediating needs of stakeholders, IT engineers, and facilities managers; communicate requirements to IT and architecture project managers throughout construction.• Assess business and technical needs for SOM ISU inventory management: define scope, analyze products, select candidates, contact vendors, coordinate interviews with stakeholders, write assessment and make recommendations to management.• Comprehensive use of IT support tools including ServiceNow, BigFix Console, Active Directory OU management, Bomgar Remote Desktop console, Windows Remote Desktop, Symantec Endpoint Protection, PGP Desktop, PGP Enterprise Console, CrashPlan Client and Recovery Console, Juniper and Cisco VPN, Cisco Jabber, Casper Imaging, MDT, Box.
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Computing Resource ManagerUcsf Dermatology Mar 2001 - Oct 2002• Manage a two-person desktop computing support team for two departments across four locations. • Administration of servers for First Class email, Windows NT4 files and accounts, and Retrospect backup.• Consult with clients, managers, and enterprise IT groups on departments’ IT needs and projects.
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Computing Resource SpecialistUcsf Departments Of Dermatology And Otolaryngology Jun 1999 - Apr 2001San Francisco, California, UsService Desk and Tier 1 level desktop computer support assistance to clients for both Windows and Macintosh computers.
James Wesson Skills
James Wesson Education Details
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The University Of Alabama In HuntsvilleWith A Concentration In Philosophy Of Technology
Frequently Asked Questions about James Wesson
What company does James Wesson work for?
James Wesson works for Uab Callahan Eye Hospital Clinics
What is James Wesson's role at the current company?
James Wesson's current role is Computer Support Specialist II.
What is James Wesson's email address?
James Wesson's email address is ja****@****csf.edu
What schools did James Wesson attend?
James Wesson attended The University Of Alabama In Huntsville.
What are some of James Wesson's interests?
James Wesson has interest in Kids, Cooking, Exercise, Electronics, Civil Rights And Social Action, Nascar, Home Improvement, Education, Environment, Science And Technology.
What skills is James Wesson known for?
James Wesson has skills like Technical Support, Active Directory, Troubleshooting, Os X, Software Documentation, Windows Xp, Windows 7, Microsoft Office, Iphone, Documentation, Symantec Endpoint Protection, Mac.
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