James (Isaac) Martinez Email & Phone Number

Salt Lake City, Utah, United States

Responsible for delivering New employee in-person training, creating training and proficiency assessments for departments, and presenting training. Work with different departments to ensure employees are in the correct training area, have the training needed for job requirements, and update where needed. Familiar with LMS systems and training creation software. (Adobe CC, Articulate, etc.)

Salt Lake City, Utah

Regional manager providing world class customer satisfaction, dealing with communications including: employee communications, feedback, timely escalations and complaint resolution response, monitoring daily reports, monitoring service calls and schedules to ensure compliance and over achieve contractual metrics and more. Managing 32 employees in 5 states motivating in a positive direction while being cost effective. Design and Implement corrective action and performance improvement plans. Interview, hire, train, and develop employees. Provide direction to employees for achieving personal goals, company goals, plans, and structure. Evaluation of employee Performance, Reviews, and Merit Increases. Review time reporting, monitor overtime hours, and other employee labor. Validate expense reports for compliance. Generate and validating hiring requisitions. Utilizing project management skills to keep within budget parameters. Team focal point for all issues as it relates to defining, understanding, and correcting identified delivery issues. Managed and organized over 50 audits in a 1 year timeframe achieving a 100% audit pass rate. Manage and communicate to employees in meetings (at least 1 team meeting weekly) the best practices, operating procedures, to be proficient, and understand company direction to meet metrics and trend in a positive direction. Managed 32 people to achieve a less than 2% inventory ratio of inventory to be returned for over 1 year. Able to work unsupervised as well as in a team environment and traveling when needed. Familiar with latest communication technology: MS Office suite (Word, PowerPoint, Excel, Outlook, Access), WebEx, tablet, Smart device, different software for different support environments.

Salt Lake City, Utah

Quality driven Xerox certified trainer with over 16 years’ experience. Managing, creating, and training customer skills, computer, software, soft skills, networking, hardware, and making sure the company and people needs are being met internal and externally . Training and developing 100's of people per year on both hard and soft skills. Utilize program management, people management, and problem solving skills for customer service, technical service, and sales for internal and external audiences. Motivating people in a positive direction, removing barriers, and have fun. Knowledge of content creation skills developing training from needs concept through delivery training presentation and completion, (Live, virtual, remote, CBT, E-learning) and traveling where business needs require. Develop a different style guide for the different audience represented. Make sure that safety and regulatory compliance's are met. Schedule training needs base on company needs exercising sound judgment and cost effective. Schedule travel arrangements for people coming in to train. Utilize the LMS (Learning Management System) system for registering, completing, recording, and keeping history of all company training. Complete employee evaluation and certify people trained. Focus on customer service as the number 1 priority. Utilize quality control, organization, mediation, facilitation, communication, adult learning, interpersonal, Issue resolution, teamwork, ongoing feedback, audit and inventory control, Break/fix of devices hardware and software, field support, multi-task, organize, adapt quickly, utilization of Microsoft Office suite, smart devices, tablets, WebEx, different software, and writing skills for both internal and external business needs. Familiar with interviewing, hiring, testing, training, verifying payroll, and managing employee performance. Working in cross-functional teams as well as individually to create training to make more effective.