With over 25 years of experience in the IT Enabled Service industry, I am a seasoned operations and strategic leader.I have a proven track record of delivering successful business process operations across various industry verticals, both within third-party environments and captive units. I have established captive units from ground zero to full operational status, showcasing my ability to handle complex projects efficiently. I have also leveraged data for tangible improvements, enhancing overall business delivery. On the people front, I am passionate about fostering a positive and productive work environment, achieving high employee satisfaction scores, surpassing organizational averages. I have also built strong rapport with clients, partners, and vendors, ensuring quality service norms, customer satisfaction, business retention, and growth.