Desktop Support Technician
CurrentProviding expert deskside support, troubleshooting, and resolution for hardware, software, and application issues across various platforms.- Day-to-day desktop support via phone, email, and in-person- Troubleshooting and resolution for Windows 10, Microsoft Office, O365, and conference room equipment- Installation, upgrade, and support for computer hardware, network equipment, and IT infrastructure- New user onboarding, training, and asset management- Collaboration with third-party vendors for complex Audio Video issues- IT project tasks, preventive maintenance, and remedial repairs- Ticket management and documentation in ServiceNow