James Walker Email and Phone Number
James Walker work email
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James Walker personal email
Highly skilled IT / Network / Computer Support Professional with Security+ certification and demonstrated abilities in hardware and software troubleshooting, specializing in Help Desk support, with surpassing customer service.HIGHLIGHTS OF SKILLS:- Obtained DOE Security Clearance, level L, and was in process to get Q Clearance until Oct. 2007.- Total of over 25 years of experience working on and repairing computer hardware and peripherals- Total of over 20 years of Customer Service, and specifically 10 years of Call Center experience- Extensive experience supporting (installing, maintaining, and troubleshooting) computer hardware and software- Experience supporting Microsoft Windows NT/2000/XP/Vista Workstations and Servers- Experience supporting Novell Workstations and Servers, including Security measures- Many years of experience supporting Windows 3.x/9x/ME/NT/2000/XP/Vista, and various UNIX / Linux Operating Systems- Experience authoring and designing web pages utilizing HTML, Java, JavaScript, and VRML- Knowledge of cleanroom environment and procedures- Ability to communicate technical language in easily understandable terms- Certifications to Train technicians in Computer Multimedia and Networks from Gateway and BrainbenchSpecialties: call center, computer hardware, computer software, dhcp, imaging, inventory management, korean, microsoft office, microsoft windows XP, microsoft windows 2000, microsoft windows 98, networking, novell, peripherals, pos, repair, retail, sms, tcp/ip, technical training, technician, telecommunications, telephone skills, troubleshooting, web site production,
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Client Support TechnicianCrystal Management | CmitAlbuquerque, Nm, Us -
UnemployedNone Oct 2024 - Present -
Help Desk SpecialistMilvets Systems Technology, Inc. Jan 2024 - Oct 2024Orlando, Fl, UsWorking at Kirkland AFB, supporting a contract for Northrup Grumman. -
Desktop Support SpecialistHp Dec 2011 - Sep 2023Palo Alto, Ca, Us• Provide tech support for Desktop and Mobile Workstations• Supported individuals and companies with their workstation issues, including troubleshooting network connectivity issues, hardware diagnostics, updating drivers, collecting Image Diagnostics Reports, and reimaging.• Supported Point of Sale units, desktops, laptops, and tablets, including barcode scanners and registers• Use MS CDAX/FAW ticketing system to record any and all actions and troubleshooting performed• Assist onsite techs and partners• Assist other techs as needed.• Maintained excellent audits on all my calls -
Desktop SupportSchott Solar Dec 2010 - Apr 2011• Provide Desktop support to the 2 plants and Administration staff for all computer and network software and hardware issues, including peripherals• Assist Manufacturing Techs as needed in both plants with any computer, network, or peripheral issues• Use ITR ticketing system to record any and all actions and troubleshooting performed• Use Ghost to image/reimage computers as needed• Use Active Directory to setup and administer user accounts and computer equipment• Maintain desktop and laptop computer inventory• Assist Server Tech with projects, including updating Lotus Notes email limits, labelling all cables in the server room, and WSUS setup confirmation• Assist users with remote access issues using VNC, RDP, and other utilities.
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Desktop SupportKbs Computer Solutions 2010 - 2010
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Desktop SupportPnm Resources Sep 2009 - Dec 2009Albuquerque, New Mexico, UsProvide Desktop Support for computer desktop and laptop hardware and software to PNM Employees.Resolve all tickets by area submitted via HEAT.Use Ghost to image systems as needed.Assist with inventory; collection of older, replaced systems, testing them, determining if they are sellable or should be disposed of, and packaging them on pallets. -
Network / Desktop Support SpecialistEtelecare Global Solutions Mar 2008 - Jan 2009Scottsdale, Arizona, UsProvide on-call 24/7 Desktop support to the 750 seat Call Center for all software and hardware issuesResolve all tickets submitted via Altiris Helpdesk for the Call Center and route appropriatelyUse Altiris for imaging of systems as neededMaintain and hands-on assist on network, server, or other projects as requested -
It End User SupportApi Systems Inc Nov 2007 - Jan 2008Provide support for Sunray workstations in Verizon Wireless Call CenterProvide in person support of all POS computer systems Verizon Wireless Retail StoresUse ARS/Remedy to document all troubleshooting performedUse Altiris to image systems as neededMaintained Inventory stock of parts and equipmentAssisted as needed for other projects
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Customer Support Technician Level IiiKemtah May 2007 - Oct 2007In-person, on phone, and remote support for computer hardware/software at Sandia National LabsSupport of Sandia network connectivity and Windows TCP/IP and DHCP settingsUse Ghost for imaging/reimaging of systems as neededUse ARS/Remedy to document each and every troubleshooting action and resolution performedRemote administration and troubleshooting of systems using SMS, Remedy, and Active DirectoryMaintain and submit new information to add to the Knowledge Base
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Helpdesk IiKemtah Corp May 2004 - May 2007Phone and remote support for computer hardware and software at Sandia National LabsUse ARS/Remedy to document each and every phone callRemote administration and troubleshooting of systems using SMSAssist customers with in depth Microsoft Office applications problemsMaintain and submit new information to add to the Knowledge Base
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Help Desk TechnicianLockheed Martin Corp Jun 2001 - May 2004Phone support for computer hardware and software at Sandia National LabsUse ARS/Remedy to document each and every phone callRemote administration and troubleshooting of systems using SMS, Remedy, and Active DirectorySubmit new information to add to the Knowledge Base
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Technical Support TechTek Systems Feb 2001 - Mar 2001Hanover, Md, UsWorked for ABQ Metro Board of Realtors to provide support of Casa Pro software -
Network Technician SupervisorSanderson Temps Sep 2000 - Dec 2000Worked for ComputerLand on contract to configure/install Novell systems in NM officesTroubleshot and repaired computers and peripheralsOrdered parts to complete repairs
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Manufacturing TechIntel Corporation 1995 - 1996Santa Clara, California, Us
James Walker Skills
James Walker Education Details
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Texas State Technical CollegeComputer Hardware Engineering -
Brainbench.ComComputer Certifications
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Gateway 2000Technical Support / Technical Trainer
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Marion High SchoolCollege Prep
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Defense Language Institute
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Comptia Tech Career AcademyCyber Security
Frequently Asked Questions about James Walker
What company does James Walker work for?
James Walker works for Crystal Management | Cmit
What is James Walker's role at the current company?
James Walker's current role is Client Support Technician.
What is James Walker's email address?
James Walker's email address is ja****@****ero.net
What schools did James Walker attend?
James Walker attended Texas State Technical College, Brainbench.com, Gateway 2000, Marion High School, Defense Language Institute, Comptia Tech Career Academy.
What are some of James Walker's interests?
James Walker has interest in Reading Books, Listening To Music, Motorcycling, Watching Movies, Surfing The Web, Woodworking.
What skills is James Walker known for?
James Walker has skills like Active Directory, Troubleshooting, Computer Hardware, Hardware, Tcp/ip, Servers, Technical Support, Networking, Security, Dhcp, Software Installation, Windows.
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