James Janssen Email & Phone Number

Los Angeles, Ca, Us

Los Angeles Metropolitan Area

Lead full end-to-end digital product development for startups and businesses embracing digital. Develop relationships with clients (entrepreneurs, executives, and technology leaders) capturing their business vision and hands-on developing product through ideation, roadmapping, user journey mapping, design, prototyping, software development, launch, ongoing operations, and market response. Lead internal development as head of product for internal platforms and tools such as headless cms.• Engineered an Uber-like freight bidding and booking integration platform for third party logistics startup Loadsmith LLC., and launched mobile and portal experiences for carriers.• Equipped a branding agency to offer technical product development, and created a direct-to-consumer eCommerce strategy proposal for a billion-dollar technology company.• Led 5 software development, full-stack engineering, and web projects in 1.5 years, enabling companies from different industries to ship compelling customer experiences on time.

Los Angeles Metropolitan Area

Technical product management and direct engineering of software, mobile, web, and back end platforms for compelling startups and companies going through digital transformation as part of their re-branding or new product/experience development. Working with top designers and design thinkers, and learning about market positioning and empathetic design.

Azusa, Ca

Built empowered teams, recruited deep talent, and developed leaders. Strategically led technology division including product management, engineering, software development, integration, business systems, and personal technology areas. Managed $9M budget, 7 director-level direct reports and average of 75 indirect (FT and PT) reports. Incrementally functioned as CTO and CIO, partnering with business units and executives to achieve business goals enabled by technology investments.• Led organizational change in IT, transforming siloed teams into cross-functional value stream and platform teams supported by flat, collaborative leadership team; markedly improved culture scores and roadmap delivery.• Anticipating disruption in higher education, created new product management organization, hired/mentored product managers to lead customer-centric product teams.• Delivered channel-based digital campus for remote Fall 2020 semester, achieving 11% adoption within 3 weeks; praised by leadership and students for preserving community and retention.• Co-authored grant that was awarded for implementing emerging AI driven student success platform.• Created Center for Enablement, empowering distributed tech/data staff across organization with shared platforms and coaching, reducing internal competition and achieving 90% of roadmap targets.

Organizational and technical leadership of a 30 person IT engineering department, including software and integration platform development, systems, network, telecom, and database product areas.• Led DevOps culture and practice transformation, embracing cloud-native patterns and new CI/CD operating models for continuous innovation at sustainable pace.

Formed and led new unit, bridging formerly alienated teams, merging practices of software development, project and portfolio management, and enterprise architecture to deliver value through change.• Started first architecture practice, introducing enterprise architecture disciplines to the organization, which enabled IT to speak the language of business capability for more effective contribution to mission.• Shipped technical architecture principles that are still in use to this day, forming the core of our web and API services strategy (open standards, decoupled microservices, web-native, dynamic security).• Transformed project management from linear backlog to portfolio-based practice, led steering committee and published Jira dashboard of strategically prioritized projects; showcased in School of Business.• Led successful university-wide ERP selection and implementation, building stakeholder buy-in and motivating on-time completion of SIS, Finance, and HR system replacements by joining teams.

Managed server and client environments for multi-campus network. Developed and directly supervised systems administrators, software developers, and identity and access management staff and students. Developed innovative web experiences for students and staff, adopting technology early.• Re-engineered network according to Internet patterns and helped run ISP for student network• Deployed org's first production Linux servers (1996) (Replaced Novell 3.1x server)• Launched org's first email systems for students (1997) (Cyrus IMAP, Postfix, and developed custom webmail)• Led team to develop University's first customer web portal experience and identity management systems (1999) (SSO, OpenLDAP, custom web interface for RBAC, onboarding, automated provisioning etc)• All of the above underpinned by Open Source before it was considered safe for the enterprise, because technology is only disruptive if you get there first.

Master’S Degree, Divinity

Ba, Business Administration