James Jay Wright Lee Email & Phone Number

Little Rock, Arkansas, United States

○ Testing newly developed software for mobile platforms - Setting up and implementing test plans - Testing for Apple & Android Mobile devices○ Testing newly developed internal software for desktop and point of sales devices - High level of manual testing for changes to software - Writing and maintaining automated tests (Javascript, Typescript, Cypress)

o DataPath software is used by Third-Party Administrators to manage insurance usage and billing to employees on behalf of employers o Testing new developed software- Setting up and implementing test plans- Eight months of working remotely- Began setting up automation testing (Pytest & Python)o Communicating with implementation and support teams to help.

Little Rock, Arkansas

o DataPath software is used by Third-Party Administrators to manage insurance usage and billing to employees on behalf of employers o Support desktop and website proprietary software- Customer Service Phone and E-Mail Support- SQL Database queries and updates to resolve issues that needed data adjusted- FoxPro Database queries and updates to resolve issues.

1 Riverfront Place, Suite 700, North Little Rock, AR 72114

• o All “Customer Service Representative” responsibilitieso Daily tracking/distribution of inbound calls and emails to supporto Daily reviewing of customer service calls for quality controlo Weekly 1on1 review meetings.
• Detailed reporting of software bugs
• Tracking Programming progress of bug correction
• Customer satisfaction guarantee on bug resolution o Assist testing of new releases o Prioritizing requested enhancements/improvements to software

1 Riverfront Place, Suite 700, North Little Rock, AR 72114

• o Customer Service phone & email support for Lindsey Softwareo Training customers & customer server representatives on Lindsey Softwareo Assisting customer troubleshooting for:
• Window’s Networking issues
• Accounting and Occupancy management for Federal Housing
• Managing on-line waiting lists and work order/inventory
• Installing software on Window OS and Apple iOS deviceso SQL to correct data errors, stored procedures, and table/indexing corruption

1 Riverfront Place, Suite 700, North Little Rock, AR 72114

-Customer Service Phone Support-Customer Service E-Mail Support

2421 Benton, AR 72015

Store Managero Responsible for most customer relationso Had charge over the daily cash flowo In charge of the cashiers, retail clerks, and store stockerso Handled ordering and communication with distributorso Handled wholesale to local restaurants and organizations (i.e. churches, etc.)Chief Financial Officero Responsible to monthly tax oversighto In.

8109 Interstate 30 Little Rock, AR 72209

Retail Controlo Reviewed 30+ stores of daily sales and purchaseso In communication with store to correct discrepancies and errorso Handled the collection of bad checks received by the companyAccounts Payable and Receivableo Responsible for corporate purchase reportingo Inputting purchases into specialized accounting software and excel spreadsheetso Handled.

1905 East Mission Boulevard Suite 5 Fayetteville, AR

Telecommunications Operatoro Operator for customer service for dozens of companieso Answering service for after hours and business hourso High level of interaction with clients and customerso Receiving orders for several different catalogs TV Guardian Technical Supporto Responsible for customer support in over the phone installing and trouble shooting for.