James Black Email & Phone Number

Vancouver, BC, CA

Vancouver, British Columbia, Canada

• Provided technical support to end users via ticketing system for hardware, software and other equipment needs.
• Administer supporting services regarding the management of Active Directory and Office 365 domains.
• Provided support for a variety of Windows Server based roles and features, including, DNS, DHCP, RDS, CA, GPO
• Deploy and connect clients to a variety of VPN hardware and software infrastructure solutions including, Sophos, Meraki, Watchguard and Windows Server based devices.
• Advised customers in regards to security concerns and best practices to protect themselves and their organizations.
• Provided support for client virtual infrastructure and assist system administrators with troubleshooting requests.

Vancouver, Canada Area

• Serviced 20-30 accounts per day including high-profile chains, liquor stores and independently owned businesses.
• Developed relationships with clients to aid in representing and promoting the Granville Island Brewing brand.
• Safely use all related power equipment in a public facing, fast-paced and high-volume work environment.
• Provided training for co-workers upgrading vehicle licensing as well as how to safely inspect and use equipment.

Surrey, BC

• Serviced 80-140 accounts per day ranging from independently owned to large corporate & government contracts.
• Responsible for completion of daily routes in a high-stress, dangerous, fast paced and public facing work environment.
• Coordinated with customers, dispatch and management to ensure ongoing prompt and quality service.

Vancouver, Canada Area

• Serviced 80-140 accounts per day ranging from independently owned to large corporate & government contracts.
• Responsible for completion of daily routes in a high-stress, dangerous, fast paced and public facing work environment.
• Coordinated with customers, dispatch and management to ensure ongoing prompt and quality service.

Vancouver, Canada Area

• Oversaw the Fresh Daily Delivery of temperature sensitive highly perishable food stuffs including dairy, deli, pastry, produce and dry goods for 108 7-11 convenience stores in the Lower Mainland and Vancouver Island.
• Managed a team of 39 including warehouse personnel, delivery drivers and office administration.
• Responsible for creation of departments annual budget and annual employee performance & salary reviews.
• Coordinated both fleet and facility preventative maintenance as well ad hoc repairs as required.
• Coached staff to maintain Hazard Analysis Critical Control Point equipment standards for perishable foods.
• Implemented and trained staff in HACCP & Standard Operating Procedures in accordance with customer SLA.

Bachelor Of Technology - Btech - Digital Forensics, Mobile/Computer Forensics And Cybersecurity, 89% With Distinction

Develop an extended understanding of digital forensics and cybersecurity. Gather, analyze and secure digital evidence for forensic.

Certificate - Network Administration & Security Professional, Network And System Administration/Administrator, 95% With Distinction

An applied intensive one year program that covers a variety of topics such as OS Fundamentals, Windows, Linux, Cisco, Storage.

Certificate, Heavy Equipment Maintenance Technology/Technician, 93% With Distinction

Technical training in the diagnostics and repair of Heavy Mechanical Equipment. Including but not limited to, engines & supporting.

Information Technology

Part-time studies in a variety of IT topics including, java programming language, office software, operating systems and networking.

Business Management

Variety of courses and material covering team building, sales & marketing, business law, accounting and business development.

Haccp