James “J.C.” Alexander Email and Phone Number

Responsible for elevating the customer experience during onsite visits, trade shows, customer expositions, and sales training events.

• Manage and create content for social media accounts.• Develop, present, and execute a marketing plan and budget for expenditures.• Establish a presence on Google through Google Business and Google Ads.• Photograph events for marketing materials and publications.• Update and manage the website using WordPress.

Working directly with clients to create commissions and logos- the clients vision is put before everything elseKnowledge of traditional illustrating techniqueshttps://pleasantviewdesigns.myportfolio.com/Exceptional customer serviceFast turn-around time100% originalityPrograms educated in: Adobe Illustrator, Indesign and Photoshop, Affinity Designer and Photo, and ProCreate

Responsible for developing, organizing, executing and creating marketing campaigns / promotional plans that incorporate all elements of the marketing mix for both online (Web, Digital, Social, etc.) and offline (Trade Shows, print, press releases, etc.) elements.

Use diagnostic and people skills to assure Genius Bar customers of swift resolutions to their technical issues. Offer advice on accompanying accessories that will further improve the customer’s experience with Apple products. Educate team members about products, while independently keeping technical know-how up to date. Provide Genius advice and support to both customers and team members.

Inspire creativity within Apple retail and facilitate Today at Apple sessions. Use presentation skills to demonstrate features and benefits of Apple products and software. Create strong connections to customers' needs and create an environment centered around education, and igniting passions in others.

Support leadership to create an engaging work environment for employees. Provide information to team members in regards to company initiatives, in-store learning, talent acquisition, as well as fulfill administrative duties related to the overall employee experience.

Design and create marketing content for Main Street Events and Promotions including copywriting for events. Market event planning and implementationSocial Media Marketing and implementationDigital Marketing across all channelsDevelop marketing events that link Main Street marketing strategies to campaignsPublic Relations and outreach with the local community and businessesEvent set up and coordinationManage and publish content to Facebook and Instagram pages

Educate and inform customers about all Apple products and third party products sold in Apple Stores. Assist customers with safe and secure setup of new purchases. Partner with Creative team to lead and assist with Today at Apple sessions centered around Music Production, Film Production, and Computer Coding. Facilitator and Mentor for new-hire training and development.

Inform athletes (customers) about Under Armour athletic wear and assist them with purchasing items. Recommending athletic apparel. Process store inventory for floor set changes. Provide customer service through returns, exchanges, and approving discounts.

Responsible for management of event setup and tear down for all Orlando City Soccer Club, and Orlando Pride matches as well as special events within Orlando City Stadium. Provide security detail for team athletes for pre and post game, and special events. Support marketing and events team.

Assisted with setup and tear-down for stadium events (i.e. concerts, sporting events etc.)Setup and operated AV equipment for presentations and company meetings.

Performed in shows and parades. Approved as Media and PR performer. Also drove parade floats. Full time 12/2006-1/2010, Seasonal 1/2010-5/2015

Assisted guests with parking cars, paying for parking, and providing theme park information.

Performed in character costumes and supervised character cast. Created and distributed schedules as well as issued discipline when necessary. Performed on Oasis of the Seas and Freedom of the Seas ships.