James Jelly Email & Phone Number

Chatswood, New South Wales, Australia

Key Responsibilities:-Coordinated and delivered a high-quality CIAP statewide marketing program.-Managed relationships with sponsors, governance groups, customers, and stakeholder groups.-Developed strategies to maximise the effectiveness of marketing and educational activities.-Supported the CIAP education program and provided online education to users.-Offered clinician support, resolving critical incidents and ensuring customer satisfaction.Key Achievements:-Significantly increased clinician engagement with CIAP resources through targeted marketing campaigns.-Successfully implemented a feedback system to continually improve customer experience.-Enhanced the CIAP education program through innovative online resources and support.-Designed and deployed CRM and education comms to over 24,000 NSW Health professionals monthly.-Delivered personalised face to face and online training to over 1000 NSW Health professionals state wide yearly.

Sydney, Australia

Previously held the position Department Head of Customer Experience & Retail. Which I was directly responsible for three separate retail outlets with over 1000 SKU’s, and the entire GS/ Admissions Team.- Directly in charge of the Admissions and Guest Services department.- Lead an annual turnover of over $20,000,000+.- Responsible for 3 Supervisors and 6 Team Leaders.- Managed the labour budget of over 90 team members. - Worked with external vendors to set up retail contracts and source products. - Managed major event delivery- Reported directly to the General Manager.- Assumed GM responsibilities when GM not in park

Sydney, Australia

40c degrees in the sun, 10,000+ guests, 220 Lifeguards and Aquatic Attendants to lead, 40 rides and attractions to supervise, 33,000 steps taken each day over a 110,000 square metre park. All while making sure everyone including team members are having the biggest 'n' best day ever. This is the day in the life at Wet'n'Wild Sydney.I worked with the Operations Manager with daily operations of all attractions, ensuring all operational policies and procedures are adhered to by all aquatic team members. In addition I was an accredited Ellis and Associates special facilities Aquatic Instructor, responsible for training new and returning Lifeguards and Aquatic Attendants in first aid, CPR and ERT.While such a huge operation comes with its challenges, on a daily basis I turned challenging situations into amazing experiences for the park guests.

Wet’N’Wild Sydney

As the Team Leader, I was responsible for coordinating and documenting all aquatic team member movements and transfers in the park while conducting vigilance evaluations and live drills. I provided guidance and mentoring for all aquatic team members while maintaining a positive working environment. I was responsible for the smooth and efficient running of the park, while directly involved in fixing any problems and creating resolutions each and every day. These skills were applied to overseeing 220 Lifeguards and Aquatic Attendants.

Wet'N'Wild Sydney

Previous certified and accredited SkyCoaster Site Controller of the world tallest double SkyCoaster standing proud at an incredible 76 metres high! - Class 5 risk attraction.- International Certification.

Sydney, Australia

Chatswood, New South Wales, Australia

As a Specialist, I was highly skilled at uncovering customers needs, then following through with enlightening solutions. Not only was I the first person customers meet when they entered the store, I was also the person who guides them — advising, selling and even setting up their new products. I performed other roles within the store too, Including maintaining visual merchandising standards and assisting team members. My success at Apple was measured by the team and individual productivity as well as overall store performance. I was proud to represent Apple, and it was a privilege getting great satisfaction from helping customers develop lifelong relationships with Apple.

Macquaire Shopping Centre, North Ryde, Nsw

While flipping burgers and saying "Sorry, the Ice Cream machine is broken", I was responsible for the introduction and training of all new crew, while managing and training the Crew Training Team.In conjunction, I was the Safety Team Leader responsible for chairing safety meetings as well as implementing new and improved safety procedures and follow-ups on KPI's.

Bachelor Of Business, Marketing

Activities and Societies: UTS Business Society Core Subjects - Integrating Business Perspectives - Accounting for Business Decisions.

Higher School Certificate, Business/Commerce, General

Activities and Societies: School Captain