James Ford

James Ford Email and Phone Number

Staff IT Engineer @ Circle
Las Vegas, NV, US
James Ford's Location
Las Vegas, Nevada, United States, United States
James Ford's Contact Details

James Ford personal email

n/a
About James Ford

As a seasoned IT leader with a strong work ethic and passion for technology, I excel at developing and scaling solutions to meet the evolving needs of growing businesses. I am an adaptable learner who is committed to helping others succeed, and have extensive experience in IT systems engineering.

James Ford's Current Company Details
Circle

Circle

View
Staff IT Engineer
Las Vegas, NV, US
James Ford Work Experience Details
  • Circle
    Staff It Engineer
    Circle
    Las Vegas, Nv, Us
    View
  • Stack Av
    Staff Enterprise Systems Engineer
    Stack Av Jan 2024 - Present
    Pittsburgh, Pa, Us
    • Designed, implemented, maintained, and optimized technology infrastructure across diverse platforms• Managed and supported SaaS infrastructure with a focus on availability, performance, and security• Administered Google Workspace (Gmail, Calendar, Drive, Docs, Sheets) for enhanced productivity• Built automation across various SaaS platforms and APIs using Okta Workflows to streamline identity and access management processes• Developed custom automation scripts with Google Apps Script to streamline Google Workspace operations• Managed identity and access controls via Okta, supporting secure account management• Supported WebEx Teams, Slack, and Discord to facilitate organizational communication• Configured and managed video conferencing tools (WebEx, Zoom, RingCentral) for seamless collaboration• Secured 1Password solutions to ensure robust password management• Utilized Jamf for macOS/iOS device management and NinjaOne/Automox for Linux/Windows devices• Deployed and managed container technologies (Docker, Kubernetes) for scalable applications• Configured automation and infrastructure as code (Ansible, Puppet, Chef, Terraform) for efficient operations• Conducted root cause analysis and implemented error corrections to maintain system integrity• Demonstrated strong problem-solving, troubleshooting, and documentation skills in a fast-paced environment• Adapted to changing priorities and managed multiple projects independently and collaboratively
    View
  • Opensea
    Lead It Systems Engineer
    Opensea Feb 2022 - Nov 2023
    New York City (Soho), Us
    • Led the implementation and management of critical IT SaaS products, including Google Workspace, Okta, and Jamf, to establish a scalable and secure corporate infrastructure.• Executed full-scale integration of Okta, achieving comprehensive onboarding for all employees and contingent workers, and integrating 100+ applications to bolster organizational security and streamline access.• Enhanced process efficiency through the automation of workflows and the deployment of native integrations, notably improving operational effectiveness.• Coordinated closely with engineering teams to establish and refine shared processes and procedures, ensuring seamless service integration and delivery.• Identified and mitigated security and reliability risks, collaborating with stakeholders to develop and implement robust solutions.• Acted as a key technical escalation contact for the IT Support team, addressing and resolving complex issues to maintain continuity of IT services.• Fostered the development and expansion of the IT organization by mentoring team members and shaping the foundational strategy as a core member.• Oversaw the implementation of the technical infrastructure for the NYC headquarters, managing network installations and security system implementations to ensure project success.• Implemented Teqtivity as the cornerstone of IT asset management, significantly improving the tracking and accountability of assets valued over $1 million.• Designed and deployed Okta workflows for automated user lifecycle management, enhancing security and operational efficiency across the enterprise.• Established automated asset retrieval systems, ensuring robust asset management and contributing to the safeguarding of the company's IT investments.• Spearheaded the development of advanced access management processes, streamlining user experience and elevating the company's security posture.
    View
  • Stripe
    Staff Corporate Systems Engineer, Tech Lead
    Stripe Oct 2020 - Dec 2021
    South San Francisco, California, Us
    • Developed clear service ownership for multiple company-wide SaaS apps• Led transition of ownership of SaaS apps into the Corporate Technology organization• Audited and optimized the SaaS portfolio, with a focus on security, permissions, automation, scalability, end-user experience, and license usage• Participated in renewal conversations with vendor partners• Developed programs and processes to drive adoption of new product features company-wide• Conducted regular interviews with users to identify pain points and incorporate feedback into the strategic roadmap• Improved SaaS account provisioning and deprovisioning processes• Mentored others in the Corporate Technology organization
    View
  • Uber
    Systems Engineer, It Eng Enterprise Apps
    Uber Mar 2018 - Oct 2020
    San Francisco, California, Us
    • Service ownership and operationalization of enterprise SaaS applications for ~90,000 global users• Lead engineer for M&A projects involving integration and assimilation of enterprise SaaS• Manager/lead of team focused on application operations and support for enterprise SaaS• Documented and standardized support processes for applications, empowering Operations team• Managed multiple projects while engaging with stakeholders• Architected and implemented solutions using existing application stack or by onboarding new tools/apps• Identified solutions to meet business requirements with a focus on security and reducing application overlap• Served as final escalation point for subset of applications, assisted Operations team with documentation to prevent recurrence• Drove projects to completion and participated in Scrum activities• Experience with vendor engagement for critical issues, enhancements, and roadmaps• Operationalized and standardized support framework for applications at scale through high-quality technical documentation and policy/process design• Built detailed proposal, project, and support documentation• Member of high-functioning team delivering company-wide impact projectsImplemented new solutions through data gathering, proof-of-concept testing, and validation of business needs• Familiar with consuming RESTful APIs for SaaS applications using Python scripting language.
    View
  • Code42
    Advisory Board Member
    Code42 Mar 2018 - Aug 2020
    Minneapolis, Mn, Us
    View
  • Collective Health
    Systems Engineer
    Collective Health Jan 2016 - Mar 2018
    San Francisco, California, Us
    • Triage and resolution of support and task requests• JIRA project documentation and tracking• Certified Scrum Master with expertise in Scrum and Kanban methodologies• JIRA/Confluence administration and Knowledge Base documentation• Deployment and buildout of new technologies for company-wide use• Implementation of improved IT processes for use by entire organization• Support for existing SaaS applications and engineering team integrations• Development of project rollout plans and project management with successful organization-wide impact• Administration and maintenance of IT-owned infrastructure, including Xen VM stack and bare-metal servers• MDF hardware/server installations and maintenance• Diagnostic and troubleshooting of physical and virtual layer server technologies• MacOS and Windows client management and administration
    View
  • It Independent Consultant
    It Consultant
    It Independent Consultant Mar 2014 - Oct 2017
    Harriman, Us
    Independent-freelance consultant work providing IT solutions for customer specific needs. Including infrastructure upgrade, client upgrade, voip implementation, and on-call support.
    View
  • Amazon
    It Engineer
    Amazon May 2014 - Jul 2015
    Seattle, Wa, Us
    • Desktop support in mixed-OS environment (Mac, Windows, Linux)• Troubleshooting of application, operating system, and peripheral errors• Imaging of new hardware and replacement/upgrade of legacy hardware• Testing of new applications and operating systems for compatibility• Research and recommendation of new desktop technologies and applications• Windows and Mac troubleshooting• Experience with Jamf Casper and DeployStudio• Corporate infrastructure buildouts, including implementation of various servers (DRE, SIP, Kickstart, Ubuntu, Xen, DHCP, SCCM, DNS, AD)• Deployment and administration of Microsoft Hyper-V, XenServer, and ESXi• JAMF Casper Suite deployment and administration• Hardware and software support• Support for VM Fusion and Parallels• Mac support in AD environment• Open directory experience
    View
  • Xilinx
    Systems Administrator
    Xilinx Sep 2013 - Feb 2014
    San Jose, Ca, Us
    • Landesk remote administration and patch deployment• Administration of PGP Encryption console (Symantec Encryption Desktop, McAfee Endpoint Encryption)• Administration of RSA Hardtoken and Softtoken• Redhat Enterprise Linux system administration• Windows system administration• Administration of Oracle Identity Management and McAfee EEPC• Virtual Desktop Infrastructure (Citrix VDI)• Heavy use of ServiceNow ITIL ticketing service software• Malware remediation and analysis (decompiling/deobfuscation/exploit kit identification)• High priority user support for directors, VPs, and SVPs
    View
  • Plantronics
    Service Desk Analyst
    Plantronics Jan 2013 - Sep 2013
    Santa Cruz, Ca, Us
    • Experience deploying operating system images for Linux, Mac, Windows, and Android/iOS• Configuration and troubleshooting of client devices, including PCs, Macs, tablets, phones, and Avaya phones• Proficiency with VMware/Citrix VPNs, RDP, intranets, Active Directory, and SCCM• Excellent client support and troubleshooting skills• Experience with Microsoft Exchange, Sharepoint, Outlook, and Lync• Knowledge of ticketing service software, such as ServiceNow, and proper documentation procedures• Experience with Unified Communications telecommunications equipment
    View
  • Cabrillo College
    It Help Desk
    Cabrillo College Mar 2012 - Aug 2012
    Aptos, Ca, Us
    • Troubleshooting and problem-solving client issues• Technical experience with computer hardware and software• Experience using service desk documentation software• Experience working in teams to complete projects
    View

James Ford Skills

Troubleshooting Technical Support Operating Systems Help Desk Support Computer Hardware System Administration Linux Software Documentation Windows Sql Microsoft Office Information Technology Hardware Network Administration Service Desk Active Directory Telecommunications Sccm Dhcp Windows Server Customer Service Mobile Devices Shell Scripting Vpn System Deployment Scrum Apache Mac Bash Hyper V Ubuntu Ticketing Systems Voip Agile Methodologies Linux System Administration Cloud Computing Mdm Hris Python Rest Api Jamf Jira Cisco Networking Web Servers Servicenow Software As A Service Identity And Access Management Okta Administration Google Suite Onelogin Administration Html Ios Unified Communications Android Citrix Itil Java Social Media

James Ford Education Details

  • Cabrillo College
    Cabrillo College
  • Cabrillo College
    Cabrillo College
    Computer Information Systems

Frequently Asked Questions about James Ford

What company does James Ford work for?

James Ford works for Circle

What is James Ford's role at the current company?

James Ford's current role is Staff IT Engineer.

What is James Ford's email address?

James Ford's email address is ja****@****ber.com

What is James Ford's direct phone number?

James Ford's direct phone number is +141537*****

What schools did James Ford attend?

James Ford attended Cabrillo College, Cabrillo College.

What are some of James Ford's interests?

James Ford has interest in New Opportunities, Technician Roles, Education, System/network Administration Roles, Knowledge Growth, Science And Technology, Health, Job Growth, Various Other It Related Roles.

What skills is James Ford known for?

James Ford has skills like Troubleshooting, Technical Support, Operating Systems, Help Desk Support, Computer Hardware, System Administration, Linux, Software Documentation, Windows, Sql, Microsoft Office, Information Technology.

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.