James Jimenez Email & Phone Number

United States

United States

Nagoya, Aichi, Jp

- Conducted regular audits of customer interactions and identified areas for improvement, leading to a 30% decrease in errors and discrepancies- Identified and addressed gaps in knowledge and skills among customer service representatives through targeted coaching and training interventions, leading to a 20% reduction in errors related to product inquiries- Participated in regulatory audits and compliance reviews, providing documentation and evidence of adherence to quality assurance standards and regulations

Nagoya, Aichi, Jp

-Analyzed financial contracts and credit applications for compliance with Federal and State regulations. --Processed clients’ confidential information with efficiency and accuracy.-Developed solutions and coordinated communication between multiple departments to resolve contractual issues.-Managed, delegated, and effectively prioritized daily responsibilities for the Funding department. -Lead side-by-side training with team members.- Identified discrepancies within contract parameters and delivered high-volume solutions for funding to decrease company losses by $100,000 monthly- Processed over $1,000,000 weekly in financial contracts; handling clients' confidential data efficiently & accurately- Managed nationwide dealer funding agreements and analyzed issues while complying with regional regulations- Managed, delegated, and effectively prioritized daily responsibilities and reports for the Funding department- Supervised multidisciplinary teams to report findings of the sales process to implement corrective actions

-Managed the company’s social media accounts, developed and implemented successful marketing strategies across multiple platforms.-Analyzed Facebook analytics and adapted marketing campaigns resulting in a 500% increase in engagement.-Cultivated the brand's online presence by enhancing the digital library of music and assets, growing the audience reach to over 10,000 active users.-Conceptualized and created photo and video graphic assets, marketing material, and branded merchandise.-Handled the team’s scheduling, logistics, inventory, sales, and financial reports.- Analyzed data from 10,000 monthly active users and utilized outputs to guide marketing and product strategies to increase average app engagement time by 4x and decrease drop-off rate by 30%- Demonstrated exceptional communication skills by maintaining timely contact with internal and external clients through various channels and departments to execute on concerts and events- Developed SOPs to drive efficiency and productivity of team members while on site producing events- Collaborated with affiliate groups, ensuring a cohesive and successful event experience for clients resulting in anincrease of over 75,000 monthly impressions- Spearheaded a major pricing restructure by redirecting focus on consumer willingness to pay instead of productcost; implemented a three-tiered pricing model which increased average sales by 20%- Directed launch of new sales channel through POS and omnichannel e-commerce fulfillment through virtual andon-site training generating over $150,000 to date- Conceptualized and executed photo, video, and graphic production marketing material for company events & sales- Managed company ad/marketing budget monthly through Meta & Google Ads

Tempe, Arizona, Us

-Responsible for financial transactions, exceeding $100,000 weekly.-Coordinated and enhanced the experience for VIP clients.-Managed staffing and adapted scheduling based on fluctuating demand for multiple venues. -Implemented and maintained strict standards in compliance with state regulations during the Covid- 19 pandemic.

Phoenix, Arizona, Us

· Manage various company social media accounts to stimulate customer engagement· Schedule and operate social media accounts through Facebook analytics and Hootsuite· Design various graphic designs for event promotion using Adobe Creative Suite Software· Collaborate in-person and via Slack with multiple departments to implement effective promotional plans

• Manage fast-paced, large volume luxury environments for extended periods of time• Efficiently manage one of the company’s largest account (1000+ cars/weekly)• Confidently communicate with patrons and other valet staff• Operate and multitask in a high stress environment

Surprise, Az, Us

· Create weekly marketing content for product promotion· Capture film and still media at events based on customer needs· Produce digital content for online/social media efforts using Adobe Creative Suite

· Produced one of the largest broadcasts in PSBN history (50,000+ viewers)· Operated advanced technology (Tricasters and audio boards)· Performed under high pressure during live broadcast· Task division and teamwork skills under the role of Producer