James Kirk Email & Phone Number

Charlotte, NC, US

Long Beach, CA, US

• Responsible for designing and implementing products in the administration, architecture, and automation product lines.
• Coordinate amongst all product and engineering teams to ensure uniformity of processes, ensure consistency in user experience, and reduce duplicative effort and technical debt.
• Designed and rolled out no-code workflow engine to empower users to fine tune configurations, reducing support and internal requests.
• Streamlined and automated billing process, saving hundreds of person-hours annually and finding $500,000 in missed billing.
• Developed virtual onboarding for new customers, reducing time required to go-live by over 50%.
• Identified and rolled out a new business opportunity leveraging our existing platform and requiring no development, adding a multi-million dollar market segment.

Long Beach, CA, US

• Improved support processes and developed SLAs that led to a rise in CSAT rating from 90% to 99%.
• Developed training program for support agents which led to a 25% reduction in tier 2 and 3 escalations.
• Designed and rolled out top-to-bottom overhaul of our primary internal tool.
• Managed and coordinated between a team spread across three countries and two continents.
• Iterated and revised internal and external processes to best serve customers and needs as a growing company.

Long Beach, CA, US

• Provided customer onboarding, implementation, and support.
• On-boarded, configured, and trained over 200 new accounts within 6 months, which were responsible for nearly 75% of company revenue at the time.
• Successfully rolled out and supported new payment gateway and credit card devices to all customers ahead of industry-mandated deadline.
• Collected customer feedback, feature requests, and bug reports to deliver to product and engineering teams.
• Conducted testing and feedback for new releases.
• Self-taught SQL, computer science fundamentals, and python.

London, GB

As a consultant, James Kirk is strongly focused on the needs of early-stage startups. Whether in the idea stage or already shipping product and need to ramp things up, James’ strength is in helping companies push beyond sustainability and into growth. James has worked with all manner of startups, from consumer to enterprise to mobile to devices to local.

US

• Third Security is an independent, private equity and venture capital firm formed in 1999 to manage investments in public and private companies. Third Security evaluates opportunities in a wide range of industries, but.
• Pushed for investments in burgeoning markets (particularly in mobile, social, and enterprise) and identified promising startups.
• Led efforts to identify potential investment opportunities in developing countries.
• Provided research, sales, and support for other tasks as needed for portfolio companies, several of which offered over 10X ROI on exit.
• Drove integration into west coast VC and tech communities following successful opening of CA office.
• Created and managed tracking systems for existing and potential investment deals.

Washington, D.C., US

• The PBN Company is an international strategic communications consultancy serving clients worldwide from offices in Washington DC, London, Moscow, Kyiv and Riga. We deliver results-driven positioning strategies.
• Conducted and compiled research in various Russian industries (technology, retail, beverage, and oil/gas sectors).
• Researched potential clients and/or projects and initiated contact.
• Wrote news articles and web content for EU­-Russia Cooperation Programme.

Ba, International Relations, Government, Russian

Advanced Certificate In Conversational Russian