James Jorgenson Email & Phone Number

Columbus, Oh, Us

Dublin, Ohio, United States

Providing Level 4-5 support for 300+ employees for all tech related issuesResponsible for onboarding new hires and offboarding associates including AD accounts, licenses, hardware, mailboxes, distribution lists, and permissionsProcess associate role transitions such as new job title or manager changesManage and setup tablets for truck drivers in IBM MaaS360 and manage all policies, applications, updatesManage changes to internal Ticketing system (Solarwinds) and front end portal (Ticket catalog) changes, updates, adds, and removalsManage O365 changes to our tenant and to manage users, purchase licenses, modify tenant retention policies, etcManage, create new Group policies or delete old Group Policies and apply changes to proper Organizational Units as neededCreate and maintain images for all Lenovo laptop models deployed at the companyImage laptops and deploy laptop hardware and peripherals for all new associatesManage defective hardware for repair and end of life hardware for e-waste processingProcess all S2 security system access requests for building access permissions for all employees at the companyAdministrator Dropbox, Adobe, Monday.com, and DAT access/licenses for all company associatesCreate and manage changes to CodeTwo signatures applied to all associate mailboxesManage MotionCX soft-phone application provisioning and single sign on for all associatesMake front end changes to corporate website using word press admin site wp-admin or update outdated site plug-insAssist associates with email searches, mail traces, quarantined item release, blacklisting email addresses in company spam rulesEdit and retool existing power automate scripting for processing new hire account creationsManage roughly 100 on site Virtual machines for internal/external associate access using Vmware ESXiManage and maintain a positive vendor relationship with MSP All Lines Technologies who provide EASE with level 1, 2, and 3 technical support

Dublin, Ohio

• Maintain 80% or higher first call resolution and >90% customer satisfaction in direct support of 50,000 associates. • RSA Encryption Hardware/Software Token distribution. • Troubleshoot Cisco AnyConnect VPN/ Check Point VPN.• Create and maintain domain support documentation/ KBs. • Train service desk associates for domain migration support• Provide rotational service desk email box support and daily web chat support via Skype.• Utilize Bomgar for remote control assistance.• Create, Track, and document incidents and requests in ServiceNow.• Supported MS Office 365 migration/Windows 10 project. • VeraSmart/Calero Mobile Administration: iOS devices• Airwatch/Microsoft Intune Mobile Device Management.

Santa Ana, Ca

• Field phone calls, emails, web tickets • Provide world class customer service• Troubleshoot issues with desktops and laptops • Windows 7 64-bit operating system support• Support Lotus Notes and Microsoft Outlook 2010 • Use of Bomgar remote control software• Virus/Trojans and malware/adware removal • BYOD: Android and iOS devices• Remote system updates via LANDesk • 95% or higher customer service scores

Irvine, Ca

• Hewlett-Packard desktops, laptops, and printer support • Image/re-image new desktop and laptops using Altiris • Data backup and restoration • Windows 7 32-bit Operating System support.• Microsoft Office 2003/2007, Outlook 2003/2007 • Retail: POS Registers, Bill Payment Kiosks, and peripherals • JAWS and MAGIC software support for staff with disabilities • Password/Account assistance with Active Directory • Setup hubs/switches in conference rooms • Patch/replace Ethernet cabling in wiring closet as needed

Anaheim, Ca

• Programmed Tropos gateways/nodes with configuration files • Updated firmware for each Tropos module • Orchestrated daily logistics hardware to/from installation sites • Managed Access Point construction hardware logistics • Maintained all pole top data in Inventory Management System • Perform MACD on IMS data to ensure data accuracy • Maintained spreadsheet versioning for engineers/contractors • Asset tagged all gateway/node hardware for tracking purposes• Managed PDA hardware running Mobilis to manage assets • On-site assistance and hardware purchasing needs

• Assist callers with issues pertaining to: Internet, Phone, Cable TV, fiber optic, web-hosting • Assist with billing inquiries and adjustments • Scheduled on-site dispatch for installations and disconnects • Assist with email creation and mail client configuration • Assist with domain changes, DNS records, and passwords • Modem and router installation and troubleshooting • Dispatch truck to field as necessary • Coordinate and provide scheduled installation times and follow up

• Call center and walk-in service center • Support 35,000 students, faculty and staff• Log issues in Remedy ticketing system • Use POP/IMAP/SMTP mail servers • Windows XP OS and Microsoft Office XP support • Blackboard online classroom enrollments• Email: creation, password resets and client configuration • Establish network printing via static IP• Configure dial-up networking connections to dial-up serve • Remote configuration of wireless access on campus

Bachelor Of Science, Information Technology

Education record

Activities and Societies: DECA (Distributive Educational Clubs of America) - CHS Chapter President Interact Club (Rotary) - CHS Two Term.