James Santana Email & Phone Number

Los Angeles, Ca, Us

Montebello, California, United States

The commission advises the City Council on matters relating to parks and recreation, human services, and other fostering and stimulation of the general arts and cultural development of the City of Montebello.

California, United States

Rialto, California, United States

Mesa, Arizona, United States

Oversaw locations ranging from $32-$60M in annual sales and 130K sq ft. Engaged and inspired teams of 175 plus team members to drive profitable sales. Led more than 12+ salaried and hourly leaders to meet company goals. Recognized for team and profit contributions.Improved strategy planning, payroll, and increased sales 5% by leading non-exempt and salaried exempt leaders through daily, weekly, monthly, and quarterly job execution. Interviewed, hired, trained, developed, elevated, and performance managed people in all settings, improving sales and service and reducing employee turnover to under 10%. Served as district community service liaison in local communities providing volunteer support hours and donations for many non-profits in need, supporting brand awareness and visibility. Received district recognition for personal volunteer hours performed.

Las Vegas, Nevada, United States

Ensured store was in-stock and company brand expectations were met by leading 7 department leaders. Coordinated completion of best practice & efficiency by instilling lasting routines, positive coaching standards, & winning culture enhancing profit & loss statements.Recognized for supporting “Golden Contribution” stores that delivered positive sales, service, and team contributions while reducing shortages and labor costs. Prioritizing bonus company focuses. Selected as captain for initiatives, rollouts, and remodels, increasing profits more than 5% profits after completion. Acted as trainer and resource for 80 locations, utilizing open communication, planning / tools, and mentoring space for leaders. Created tracking tools and implemented sales strategy for group, increasing sales nearly 20%. Maintained fast, fun, friendly, and safe work environment in all work settings for team members and customers. Consistently sought leadership and development opportunities to help others and promoted 3 leaders.

Rowland Heights, California, United States

Led in store guest experience and store key carrier. Responsible for front end team and guest services. Supported driving high results and high expectations. Increased credit-card conversion nearly 50% by keeping team members accountable, developing incentives to meet or exceed goals, and recognizing team when goals were met. Improved guest / team survey scores 40 points, working with store team and peers to enact service culture by celebrating wins and coaching on identified areas to improve shopping experience for all customers.

Santa Monica, California

Managed operations in small format stores with $1 million plus annual sales; including hiring, team and morale building, scheduling, and coaching employees. Company marketing team member.Met budget profit and loss goals supporting Employee Stock Ownership Plan (ESOP) Created “Kiss the Customer” environment / attitude, resulting in promotion and transfers to locations needing assistance. Developed 2 assistant managers to store managers. Nominated 2010 Manager of the Year for managing most profitable store with team that increased sales and reduced labor and expenditure costs.

Montebello, California Usa

Educated and promoted affordable housing advocacy in Montebello/East Los Angeles communities. Assisted in development of new non-profit organization. Administered office/case work and supervised community programs and proposals. Wrote and presented community reports for staff.

Assisted with day-to-day operations of district office. Provided case work support for residents of more than 6 cities. Helped plan, create, attend, and work on multiple district community projects and events.

Bachelor Of Arts, Political Science

Associate Of Arts, Liberal Arts

Activities and Societies: Associated Student Body - President, Vice-President, Comptroller

High School Diploma, Regular/General High School/Secondary Diploma Program

Activities and Societies: Associated Student Body, Career Academy, Journalism, Basketball, Sister City Association, YMCA- Youth.