• Handle inbound and outbound customer calls• Schedule appointments for future service calls• Document customer requests and update systems as needed

• Respond to customer quires and address their concerns by understanding their needs. • Conduct telephone surveys on diverse topics and issues on behalf of third party clients. • Assist callers to streamline their claim submissions for several class action settlements.

• Executed daily operations of car service reservations in accordance with industry standards. • Assisted drivers requesting information about particular jobs.• Answered telephone and e-mail inquiries of customers regarding future car service reservations.

• Managed training and evaluation of cashiers, front-end loaders, checkers and U-boat retrieval.• Carried out administrative activities such as expenses handling and office budgeting. • Ensured compliance of operations with predefined sales & security policies and procedures.• Investigated and resolved customer complaints in a timely and professional manner.• Performed supervisor functions of voids and returns, price adjustments and cancellations. • Efficiently used software to resolve price check queries, inventory queries and price discrepancies.

I strive to maintain a high level of customer service by finding resolutions to issues related to the customer's experience with our service. I am responsible for the supervision of my team of 4 individuals to make sure they are providing the best level of customer service to all customers. I am responsible for the maintaining of our daily reports which consist of monthly reservations, future pending reservations and customer surveys.

• Streamlined weekly follow ups with customers to collect and document responses for surveys. • Documented weekly progress updates for the information and record of Chief Operating Officer.• Compiled weekly e-mail newsletters to be sent to all customers.

• Delivered courteous & efficient customer service to customers. • Addressed all in house and telephonic customer queries in a polite manner.

• Answered all incoming calls on switchboard in most efficient manner.• Attended and responded to on average 30 service queries per day from clients. • Maintained and updated records by documenting completion status of different tasks.

Instrumental in assisting drivers requesting information about specific jobs (directions, payment, etc.). Answered customer’s telephone, faxed and e-mail inquiries regarding future car service reservations and directed customers to the appropriate sales area. Assisted customers in making domestic and international reservations in a call center environment of approximately 20 employees. Executed daily operations of car service reservations for special events (corporate meetings, weddings, etc.). Assisted customers to select specialty vehicles according to their particular request (SUVs, Mercedes, Lexus, Limousines, etc.).

Quoted prices and prepared sales contracts for limousine reservations for special occasions (weddings, proms, etc.). Successfully handled deposits and final payments. Talked with customers on sales floor and by phone. Instrumental in the assignment of limousines sent and any special requests by the customer (runner, color of limousine, etc.). Structure and maintain a filing system for current and completed sales contracts.