James J. Williams Email & Phone Number

Bengaluru, Ka, In

Bangalore

I facilitate soft skills training programs and team building for corporate clients. RMG is a really fun company to work with, and has some highly innovative and very unique programmes which are a delight to facilitate as well as attend! These programmes not only have a range of topics and objectives, but can cater to audiences both large and small, anything from a History Mystery tour for a team of 4 to a Murder Mystery Team Building event for 200 people.

Bangalore

I handle diverse training needs for companies and institutions, focusing primarily on international business communication, including topics such as Cross-cultural Communication, Email writing skills, Assertiveness and Voice & Accent. Projects to date have varied from half-day sessions at colleges to 3-month corporate programs. I also love to add true value for my client-partners by providing tailor-made consultancy to help them overcome any communication challenges they may have, especially of a global nature.

Responsible for management of all Business Communication & Soft Skills training and consultancy projects, as well as direct participation in business development activities. Based in Bangalore, India.

Training assignments for several multi-national corporate clients (primarily in the IT and BPO sectors) covering cross-cultural awareness, global etiquette & business communication, customer service, English language and accent neutralisation. Location: Bangalore, India.

Training and consultancy assignments for a number of well-known corporate clients in the field of international etiquette and business communication. Location: Bangalore, India.

Key member of the Bangalore Management Team responsible for setting up the Offshore Development Centre for the Misys Risk Management division Responsible for the Training, MIS, Quality and Customer Support activities within Bangalore, and for facilitating effective communications between India and overseas teams / clients

Various roles, including 3 years based in Manila, Philippines when I was responsible for the Level 3 Support worldwide for the Midas banking product, and 6 years in charge of the Level 2 support team in London.

Responsible for setting up worldwide support processes and for managing the relationship between the teams in London and Manila.

Managed the UK helpdesk for the Midas product, responsible for first-level support of 100+ customers in Europe and Africa

Provided Midas software support to over 50 customers