James Kasparek Email & Phone Number

Greater Treviso Metropolitan Area

- Monitor and search systems and networks to identify vulnerabilities and apply remediations in order to preempt cybersecurity incidents or breaches.- Maintain and update knowledge of relevant cybersecurity threats and incident response best practices.- Review logs and reports of all-in-place devices, whether they be under direct control or not. Interpret the implications of that activity and devise plans for appropriate resolution.- Triage incidents to determine scope, urgency, and potential impact, identify the vulnerability and either make recommendations or implement swift remediation.- Collaborate with a team of IT professionals to develop requirements specifications for cyber security and operational needs.- Assist with the deployment, configuration, management and maintenance of all security systems and their corresponding or associated software, including firewalls, intrusion detection systems, cryptography systems & anti-virus software.- Document and report security status, improvements, risks and remediations to address.- Provide awareness and education to IT and business on security processes and best practices.

Greater Vicenza Metropolitan Area

- Monitor, maintain and provide primary support for IT systems located in Europe, Middle East & Africa (EMEA) including but not limited to hardware, software, applications and telephony.- Manage helpdesk requests and reporting for assigned region. Provide first-level contact and problem resolution, escalating critical issues in a timely manner as needed.- Assist with IT life-cycle management. Provide technical guidance in coordination of upgrades, rollouts and other related projects. Organize and maintain regional IT inventory and assist with creation and management of regional IT budget.- Design networks for new USO Centers and airports across Europe, Middle East & Africa (EMEA) and working closely with various Internet Service Providers and companies in multiple countries to create contracts.- Train, assist and advise USO Center staff in assigned region with optimizing use and capabilities of IT assets in accordance with established policies, procedures and processes. Create, update and maintain support documentation as needed.- Create, configure, maintain and deploy Windows 10 images for staff and guest computers.- Investigate and report malware to guest and USO networks in assigned region. - Technical expert with G Suite Administration. Configuring policies for public sessions / kiosk, users and computers- Microsoft 365 and Azure Active Directory administrator. Troubleshooting Multi Factor Authentication (MFA) and Self-Service Password Reset (SSPR) issues. User, mailbox and licensing administrator for O365.- Creating and troubleshooting mailboxes as a Microsoft Exchange Online administrator. - Administered mobile devices for BYOD and COBO devices using AirWatch and Microsoft Endpoint Manager (Intune).- Create a Knowledge Management database by creating, developing and managing detailed how-to guides for both customers and the IT department.

Kaiserslautern, Rhineland-Palatinate, Germany

- Monitor, maintain and provide primary support for IT systems located in Europe including but not limited to hardware, software, applications and telephony.- Manage helpdesk requests and reporting for assigned region. Provide first-level contact and problem resolution, escalating critical issues in a timely manner as needed.- Assist with IT life-cycle management. Provide technical guidance in coordination of upgrades, rollouts and other related projects. Organize and maintain regional IT inventory and assist with creation and management of regional IT budget.- Design networks for new USO Centers and airports across Europe and working closely with various Internet Service Providers and companies in multiple countries to create contracts.- Train, assist and advise USO Center staff in assigned region with optimizing use and capabilities of IT assets in accordance with established policies, procedures and processes. Create, update and maintain support documentation as needed.- Create, configure, maintain and deploy Windows 10 images for staff and guest computers.- Investigate and report malware to guest and USO networks in assigned region. - Technical expert with G Suite Administration. Configuring policies for public sessions / kiosk, users and computers- Microsoft 365 and Azure Active Directory administrator. Troubleshooting Multi Factor Authentication (MFA) and Self-Service Password Reset (SSPR) issues. User, mailbox and licensing administrator for O365.- Creating and troubleshooting mailboxes as a Microsoft Exchange Online administrator. - Administered mobile devices for BYOD and COBO devices using AirWatch and Microsoft Intune.- Create a Knowledge Management database by creating, developing and managing how-to guides for both customers and the IT department.

Kaiserslautern, Germany

- Monitor, maintain and provide primary support for IT systems located in Europe including but not limited to hardware, software, applications and telephony.- Manage helpdesk requests and reporting for assigned region. Provide first-level contact and problem resolution, escalating critical issues in a timely manner as needed.- Assist with IT life-cycle management. Provide technical guidance in coordination of upgrades, rollouts and other related projects. Organize and maintain regional IT inventory and assist with creation and management of regional IT budget.- Design networks for new USO Centers and airports across Europe and working closely with various Internet Service Providers and companies in multiple countries to create contracts.- Train, assist and advise USO Center staff in assigned region with optimizing use and capabilities of IT assets in accordance with established policies, procedures and processes. Create, update and maintain support documentation as needed.- Create, configure, maintain and deploy Windows 10 images for staff and guest computers.- Investigate and report malware to guest and USO networks in assigned region.

Naples Area, Italy

- Server and Virtualization administrator providing robust, reliable, on-demand communication to the Supreme Headquarters Allied Powers Europe (SHAPE) in direct support of the Regional Commanders (RC) and their staff.- Selected to create and manage the deployment of Windows 7 clients to over 600 laptops.- Trained over 60 technicians during monthly Communication Exercises maintaining unit competence.

Fayetteville, North Carolina Area

- Deployed desktops, servers, storage, and networking devices in support of OperationEnduring Freedom Afghanistan 2011-2012.- Served as a Brigade Senior LAN Manager, supporting 2,600 end users.- Provided Level 2 help desk support to 6 help desks supporting more than 6000 users at local and remote locations.- Maintained network security for over 6,000 computers.- Administered CPOF server and repositories as well as client support.

Afghanistan

- Served as help desk technician for the Department of Information Management.- Reduced the networking work orders by 80% by implementing 802.1x on all switches and routers.- Provided Level 2 help desk support to over 200,000 users.- Designed and implement policy and Standard Operation Procedures for help desk personnel and new employees.

Associate Of Arts And Sciences (Aas), Criminal Justice/Police Science

Activities and Societies: Journalism

High School Diploma

Activities and Societies: Journalism Club