James Crawley Email & Phone Number

An experienced IT professional with over 25 years experience, including 20 years in the financial markets sector, and 13 years in team management. Predominantly in the production support environment, aiming to provide a holistic view to IT production and recognising that value is attained from understanding stakeholders within a value chain. A strong focus on governance and controlsProfiles• Production ownero Primarily application layer, but with a deep understanding of support layers, such as infrastructure and middlewareo Incident and problem managemento Service transition and change managemento Budget and cost control o Ensures process and procedure is adhered to at all levels. An expert in ITIL standardso Consultant to upstream functionso Strong relationship building with peer groups and dependent operationso Building, maintaining and reviewing Service Level Agreementso Application management• Manager o Building and maintaining high functioning teams by, understanding the roles of each team member in a practical senseo Staff mentoring, and building career pathso Experience in establishing and growing offshore operations, with a deep understanding of cultural differences across locationso Ensuring staff have the necessary tools to operate at their besto Supporting in absentia senior management layer (CIO/CTO)o Delivering clear facts by way of detailed management reporting and via service reviewso Key decision maker across IT platform• Customer Servicingo The ability to represent any technical organisation directly with crucial clients of those organisations, in a manner that allows non-technical participants to understand the technology framework underpinning their subscribed serviceso Recognising the operating models of clients and how internal process need to adapt to support not just the product, but also how that product is used• Techniciano Outstanding troubleshooting abilities, whether that be analysis of production incident causes, or addressing operational deficiencieso Ability to adapt to new technologies swiftlyo Consultant to change management actors on technical and functional needsIn summary, the ability to traverse complex IT organisations to ensure the best quality of service to his customers and to their clients, with a set of skills transferable to any industry sector. A dedicated manager of people, recognising the opportunities a well-functioning team provides. A flexible and adaptable subject matter expert with the style of self-development within any operation

Listed skills include Business Analysis, Itil, Project Delivery, Sdlc, and 10 others.