Jim Dickey Email and Phone Number
Fort Mill, SC, US
Jim Dickey's Location
Fort Mill, South Carolina, United States, United States
Jim Dickey's Contact Details
Jim Dickey work email
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Jim Dickey personal email
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Jim Dickey phone numbers
About Jim Dickey
Dynamic, passionate change leader with history of transforming large service organizations by leading teams to optimize technology and business processes. Adept at analyzing business and providing consulting to improve the performance of companies within such diverse industries as Financial Services, Healthcare, IT, and Retail. Proven ability to manage complex projects and produce high-quality deliverables within established time and financial parameters. Leverage exceptional communication and negotiations skills to effectively manage client relationships and consistently produce positive results.
Jim Dickey Work Experience Details
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Vice President Of Continuous ImprovementLpl FinancialFort Mill, Sc, Us -
Vice President Continuous ImprovementLpl Financial Jun 2023 - PresentSan Diego, Ca, Us
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Vice PresidentMyndshft Nov 2018 - Dec 2022Mesa, Arizona, UsEstablished and / or expanded various teams during my tenure including Client Launch, Operations, Solution Engineering, Client Training, and Account Management. Provided direct leadership to each of these teams.Managed assigned enterprise account relationships to drive expansion; increased revenue by 67%.Established the necessary processes and reporting to support internal teamsSenior Leadership Team member responsible for setting organization strategy and key performance indicators for areas of responsibilitiesKey Accomplishments:1) Refined launch project plan to ensure sure timely delivery of services to clients; improved launch timeline from over four months to fewer than 60 days.2) Grew largest enterprise client by 30% within 10 months and negotiated to secure a two-year SOW (vs. standard one-year contract).3) Successfully launched 30+ clients on Myndshft technologies.4) As member of senior leadership team, helped establish organizational direction and determine services offered.5) Created initial Customer Success Team within Myndshft -
Director, Product StrategyLash Group Sep 2016 - Oct 2018Conshohocken, Pa, UsDirector of Product Experience with responsibility for driving adoption and enhancements to our e-services products. Drive product engagements and new product development for services such as electronic prior authorization, copay assistance, and texting. Led client engagements and new product development for such services as electronic prior authorizations, copay assistance, live chat, and texting.Started as individual contributor and earned responsibility to lead 10-member Product Experience team. Key Accomplishments:1) In first year, improved financial performance of electronic prior authorization product by $500K by improving product performance and reporting and driving rollout to additional clients.2) Contributed to due diligence for company acquisition to augment benefit verification and prior authorization capabilities.3) Deployed new features (including electronic fund transfer and debit card processing) in copay service, which facilitated four new client launches valued at total of $2M in fewer than six months. 4) Coordinated and supported product team on evaluation and development of new services, including virtual training, electronic patient assistance program, and predictive analytics. -
Vice President, Operations And Service ExcellencePeppers & Rogers Group Apr 2014 - Sep 2016In June, 2014, Guidon Performance Solutions became Peppers and Rogers Group.In this role, I led a team of globally dispersed associates with responsibilities to support the Peppers and Rogers Group consulting organization. Responsible for the execution of key client engagements in several industries. Provided leadership to the North America Consulting Support Group; developed staff, managed scheduling, conducted financial reporting, and coordinated hiring of new staff. Key member of team that developed 2015 healthcare strategy and product offerings for TELETECH. Key Accomplishments:1) Launched and initially managed CSS North America Consulting Support Team to increase effectiveness in administrative processing and shared services; improved performance in key roles by 45%.2) Achieved 30% ($5M+) improvement for contact center of a leading software company specializing in non-profits.3) Worked with a leading healthcare company to create COE in their specialty pharmacies to improve patient care for specific therapies; improved patient refill rates by 50%. Also conducted in-depth business analysis to facilitate development of service levels required to support profitability. 4) Engaged with a healthcare company to improve the performance of the Enteral business; reduced lead time from request-to-shipment by 30% and improved pilot work cell collection rate by 10%.5) Developed a strategic roadmap for an automotive customer service center that allowed review of customer service initiatives and helped define customer service vision.6) Spoke at two industry conferences and wrote blog posts on the challenges on improving customer service.
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Vice PresidentGuidon Performance Solutions, Llc Aug 2005 - Jun 2014Mesa, Az, UsCo-founded management consulting firm focused on Healthcare, Public Sector, and Financial Services. Managing Director for several business sectors; responsibilities included business development, consulting strategy, profitability, and management of client engagement. Functioned as key account manager for such large clients as Symcor, TheraCom, and EDS, valued at total of $6M. Developed associates in such areas as product delivery, consulting skills, and leadership. Contributed to 2012 sale of Company to Teletech Holdings.Key Accomplishments:1) Grew Company from startup to revenues of $9.4M and expanded headcount from three partners to staff of 40. 2) Major clients included TD Bank, Symcor, RemitCo, PepsiCo, Dell, Cleveland Clinic, eBay, EDS, and CVS/ Caremark.3) Lead enterprise transformations for organizations such as TheraCom, PetSmart, Mednax, and Symcor. 4) Created internal processes for performance management, financial reporting, human capital planning, and professional services automation.5) Developed or enhanced additional product offerings that generated revenues of $600K within two years.6) Tailored Lean Manufacturing, Six Sigma, and Operations Management principles to fit service-based-clients.7) Customized engagement approaches for each client based on specific needs; clients included TheraCom (a CVS / Caremark Company), University of Iowa Hospitals & Clinics, Symcor, Inc., State of Ohio Department of Administrative Services, CarMax, Inc., and EDS. -
Vice PresidentJp Morgan Chase / Bank One 1987 - 2006New York, Ny, UsVarious positions with this financial institution. Part of leadership team the initiated a Lean Six Sigma team within Operations. Focus of efforts included applying Lean Manufacturing and Six Sigma to various groups within the bank (Operations, Shared Services, Treasury Services, Credit Card). Launched Capacity Planning team as part of this effort. Culture Change products were also delivered during this time. -
Vice President, Site Operations DirectorBank One Sep 2000 - Sep 2002UsAs a Site Director, was responsible for the Michigan Item Processing areas that had a staff of over 375 people, four locations, and an annual budget of $17.5 million. Areas of responsibility included Image Processing, Sorter Operations, Reconcilements, Distribution Services, and Proof of Deposit. Managed site to successful completion of the deposit systems conversion in 2002, with no significant customer impacts. Member of the Michigan Market Leadership Team, representing Operations -
Vice President, Item Processing Site DirectorBank One Jun 1999 - Sep 2000UsManaged the Columbus Ohio Item Processing department that included Proof of Deposit, Check Processing, Image Archive, MICR Quality, and Bank by Mail. Responsible for managing all processing, systems, facilities, and human resource activities in addition to meeting all quality, productivity, and financial goals to ensure highest quality of service. Responsible for budget of over $8,500,000 and staff of 150 people. Managed the successful installation of the first Image Archive for Check Processing at Bank One. Worked closely with Vendors, IT, and Strategy to review RFP, develop the operational rules, and ensure quality of services during launch. Managed the reduction in Research Errors generated by the Chicago Item Processing Department to record improvement. Bank One Operational Representative to the Forth District Clearing House that improved cost to clear checks and facilitated the later electronic exchange of these items.
Jim Dickey Skills
Process Improvement
Strategy
Six Sigma
Operations Management
Management
Change Management
Operational Excellence
Leadership
Program Management
Executive Management
Management Consulting
Project Management
Cross Functional Team Leadership
Business Process Improvement
Business Transformation
Strategic Planning
Business Analysis
Financial Services
Continuous Improvement
Project Portfolio Management
Business Strategy
Analytics
Performance Management
Organizational Design
P&l Management
Team Building
Lean Manufacturing
Performance Improvement
Business Process Re Engineering
Account Management
Process Engineering
Strategic Consulting
Coaching
Balanced Scorecard
Acquisition Integration
Culture Change
Leadership Development
Lean Thinking
Capacity Planning
Data Analysis
Facilitators
Hoshin
Value Stream Mapping
Cost Reduction/avoidance
Virtual Teams
Multi Site Operations
Outsourcing
Product Management
Consulting
Product Strategy
Jim Dickey Education Details
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Franklin UniversityAccounting
Frequently Asked Questions about Jim Dickey
What company does Jim Dickey work for?
Jim Dickey works for Lpl Financial
What is Jim Dickey's role at the current company?
Jim Dickey's current role is Vice President of Continuous Improvement.
What is Jim Dickey's email address?
Jim Dickey's email address is jd****@****nps.com
What is Jim Dickey's direct phone number?
Jim Dickey's direct phone number is +161420*****
What schools did Jim Dickey attend?
Jim Dickey attended Franklin University.
What skills is Jim Dickey known for?
Jim Dickey has skills like Process Improvement, Strategy, Six Sigma, Operations Management, Management, Change Management, Operational Excellence, Leadership, Program Management, Executive Management, Management Consulting, Project Management.
Who are Jim Dickey's colleagues?
Jim Dickey's colleagues are April Bowen, Rebecca Chiccino, Srinivas Kudeti, Jessica Cyrus, Ali Kotob, Evan S. Wardner, Mba, Cfp®, Bābak Moattari.
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