James Kenton Smith Email & Phone Number

Port Melbourne, Victoria, Australia

- Manage ERP Data Synchronizations across 3 Regions (AU/US/EU)- Streamline Data Exchanges and Processes - ERP Projects and Implementations- Building Autonomy and Up-skilling internal Teams- In-House Developed Automation- In-House Developed Tools to work around existing software/solution limitations (Product Management a particularly focus)- Transition On-premises technology to Cloud based solutions- Implementation of Incident Support Management Platform (JIRA)- Backoffice Support of Apparel21 (All regions)- On Premises Support of Staff in Melbourne office & Warehouse (Mainly ERP but can assist with Traditionally IT Support Software/hardware issues)- Assist eCommerce Teams with Support/ERP exchanges- Building Vendor relationships to improve outcomes for Business- Best Practices implementation for Retail Operations / Multichannel including Customer Incentive Programs and initiatives to help drive sales but also improve security and process ownership/management.

- Apparel21 ERP Administration, End-user Support, Maintenance, Testing and implementation ofNew features- EDIFACT/B2B/BXB Data-Testing, Upload and Support.- Internal documentation creation, maintenance and established newstandardization/templates- User Account Managemenet (Active Directory / 365 Administrator)- Full Omni-channel Support- Performance Optimizations initiatives- Sales & Purchasing Support- Warehouse Management System Support (Microlistics)- Product Information Upload and Management for Online, Wholesale (SalesNet)) and Retail(Apparel21 POS, ENVIMO)- SQL Querying/Scripting skills / Additional Data Visibility and validation for reporting purposes(Both Technical investigation and Audits).- ERP Code Reference Maintenance \ GL Chart Maintenance- API Configuration & Testing (XML Payload skills)

Richmond, Victoria, Australia

Responsible for nurturing and growing relationships with customers helping them to maximize their utilization of the Apparel 21 platform; identifying areas for improvement and providing opportunities for growth through analysis of the business requirements. Worked with over 50 Fashion Companies.Other responsibilities include:- Support Escalation- Promoting customer service within the business- Customer retention and loyalty- Managing quotes and determining new Sales opportunities- Assisting Support and Consulting Teams - Pre-existing knowledge of Apparel 21 Software/modules- Demonstration of the Apparel21 software modules and functionality- Internal Staff Training

Richmond, Victoria, Australia

- Providing customer service support for Clothing/Apparel ERP customers- Installation, Configuration and Implementation of configuration to support ERP infrastructure and software solutions (specific to Apparel 21).- Strong focus on POS, Retail and Online applications (API Endpoints).- Consulting and support to Retailers, Web Development, Middleware and eCommerce vendors/providers.- End User Retail/EFTPOS/POS support including software deployment, configuration, network and hardware troubleshooting in a remote capacity. - Project Management and Implementations hand-holding- Collaborations with Consultants, Business Analysts and Programmers for service escalations and assisting with restoration/resolution.

Ballarat, Australia

3rd Level Desktop Support Role assisting the Westpac Servicedesk and IBM Remote Technical Support team with incidents that could be resolved by standard support/escalation processes.Required a broad understanding of Windows Applications, Virtual Machines, Networking and other IT software/principles.Remote desktop support for Banking professional in the Retail, Call Centre and Corporate environments.

Mount Helen

SME role for 24 hour McDonalds IT Support Desk.* Remote support for McDonalds Restaurants across A/NZ and Pacific Areas* Support of Point of Sales, Back Office Systems, Ordering and Kitchen Monitoring Systems.* Configuration and Deployment of McDonalds specific software.

Mount Helen

IBM Internal Service desk providing application and configuration support to IBM employees across ANZ, US and UK.

Ballarat, Australia

Sessional Lecturer role teaching TAFE students working towards their Certificate IV Diploma in I.T.Role included:* Creating and delivering presentations/lectures* Running Lab and Practical sessions to supplement delivered lectures* Updating and improving existing curriculum* Focus on basic computer hardware, installation and considerations for both new and legacy implementations* Introduction to Microsoft Windows Operating environment and creating awareness of software evolutions and life-cycles, including exposure to early builds of the OS.