James Ketchum Email & Phone Number

Nashville Metropolitan Area

Nashville Metropolitan Area

Manage client relations with all facilities where our candidates are placed, as well as recruit new candidates and manage allcompliance documentation.• Oversee all billing and timekeeping for all candidates in the field, and working with facilities on timekeeping correctionswhen appropriate.• Wrote and updated all training materials for new hires to learn all systems used and led new-hire and product updatetrainings.• Actively working to recruit new candidates to published positions in our partner facilities.Tasked with doing full systems review for the company, then researching, presenting, and implementing improved infrastructure.• Train new internal employees on all systems, including Office, Teams, RingCentral, TempWorks, Text-Em-All, eVerify, and Crelate.• Recommended and implemented Crelate for our healthcare division as our CRM, with plans to move entire light-industrial sideof the company to Crelate before Q2 2023.• Implemented Asana and trained entire company on proper use and implementation as we work on projects across multiplebranch locations.• Recommended and implemented RingCentral as an upgrade to all existing phone systems across all branches of the company.

Nashville, Tennessee, United States

Mentorship for new service team members, maintained communication with clients while getting candidates started, while ensuring adherence to delivery standards, efficiencies, and regulatory requirements set by the company and the state.Responsible every week for 250 calls, 10 new submits, and 3 new starts in addition to supporting existing work force.Managed every aspect of recruiting including cold calls, pre-screens, submissions, approvals, and collecting compliance.Brought in $12M in gross volume ($3.7 million in margin) as a recruiter in 2021.Ran all VMS system interface with our ATS Bullhorn, including Wand and Vizient Optimizer. Was responsible for submitting all applicants into VMS as well as compliance documentation. Kept recruiters aware of all new job openings in VMS. Consistently maintained 45-75 workers on bill during surge conditions, including keeping workers compliant with hospital standards.

Nashville Metropolitan Area

Maintain the company network and train all new employees in using the systems for staffing doctors and nurses into hospitals.Super Admin on Google Suite, Bullhorn, Nextiva, Apple Business Manager, ZipWhip, Adobe, Quickbooks, SonicWall and provided all in-office support for these toolsWrote and updated all training materials for new hires to learn all systems used and led new-hire and product update trainings.

Ridgeland, Mississippi, United States

Served as a subject matter expert and customer contact, ensuring customers’ needs and expectations were met.Knowledgeable with Intercom for customer management, engaging prospective customers and current owners through calls, emails, or text and outbound events to educate them about the company’s offering and answer questions.Oversaw sales growth of our Soundboard product increase to over 800 business owners in 2016 and maintained 93-95% retention rate.Built and maintained rapport with the customers to become a partner in their buying/purchasing decisions.

Ridgeland, Ms

Created, launched, maintained, and reported on the successes of massive social media campaigns for the Mayo Clinic, Washington Redskins, and match.com, to name a few clients.High level of proficiency in utilizing raw data and turning it into meaningful information that can be used as needed.Oversaw $3.5 million in ARR and maintained 88% customer retention in first two years.Wrote all training materials that covered ET’s proprietary systems and trained new hires on the use and integration of our various unique systems.

Ridgeland, Mississippi, United States

Cultivated students’ development through school teaching while supporting the leadership team to implement the school’s development plan.Wrote two years worth of curriculum for World Religions classes, including presentations, assessments, projects, and rubrics, which are all still in use today.

Ridgeland, Mississippi, United States

Trusted advisor to school leaders looking for guidance on driving change and transformation into their learning environment.Provided education expertise and mentorship to ensure effective implementation of the K-12 education ecosystem.Led middle school in its first two years of existence, including making all teacher hires, created foundational curriculum choices, started all extracurricular programs, and worked with athletics department to start middle school sports program.

Augusta, Georgia

Taught 6th grade Math and Science.

Masters Of Educational Leadership

Bachelor'S Of Elementary Education, Elementary Education And Teaching