Experienced and highly motivated Network Engineer with over 20 years experience in the IT field. Hands on experience that includes network engineering, windows server administration, configuration and support of lans, VLANs switches, etc. launch and support of VoIP phone systems, use of SCCM and other software for new desktop or laptop deployment, basic to enterprise level helpdesk support.Microsoft Office 2003-2016, A+, proficient in Windows Server 2003-2012, Used and Managed Active Directory Services, Avaya, Cisco, and PBX.

Act as the Subject Matter Expert (SME) for all activities/tasks within the department and provide advice, guidance and instruction when needed.Work directly with NCED Management, team supervisors, project stakeholders and USPS IT regarding all Information Technology initiatives, issues, etc.Coordinate projects between NCED Information Technology and training teams.Identify costs, equipment and other resources necessary to complete I.T. projectsWork with USPS I.T. on the Electronic Certification and Accreditation process for all NCED web applications. This includes risk assessments and remediation planning. Provide required documentation for all NCED web applications included in the USPS Technology Solutions Lifecycle artifact’s library. (ITIL)Design and deploy Local Area Networks utilizing multiple VLANs that extend various network services to each building on the 72 acre campus.Plan, design, and install all structured network wiring on the NCED campus. Infrastructure includes CAT5, CAT6 and fiber.Nortel Meridian Option 81c PBX administrator, Meridian Mail administrator, and OTM call accounting system administrator. Responsible for all moves/adds/changes, reports, etc.Server installation, configuration and support - Microsoft Server 2003-2012, SUSE Linux Enterprise server, Ubuntu Server.Software and Hardware support for 350+ users, 600+ workstations and laptops. VOIP VLAN, this VLAN is used to extend the IP based emergency PA system across campus to each building. This resides on a segmented VLAN and is integrated with the PBX.

Working as a Help Desk Specialist for CNI Aviation, LLC supporting employees with software, hardware, remote access, email, etc.Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either in person or over the phone. Write training manuals. Train computer users. Maintain daily performance of computer systems.

Provide Pharmacy Benefits to members of OptumRx. Pharmacy Helpdesk support for pharmacies across the country. Mail order pharmacy support to mail order prescription customers

The National Support Center Technical Specialists support Inbound customer contact from all Cox Business Service sites on a 24/7 basis, including holidays.  Specialists handle support for Core and Strategic Customer segments for all VIDEO, VOICE, DATA and HOSPITALITY products that Cox Business provides nationally.  Specialists troubleshoot Customer Premise Equipment, Cox Equipment, and identify and troubleshoot network or plant issues.  Other Cox managed services that Specialists support include, but are not limited to Webhosting, DNS, CIDR IP, Email, and VPN issues. Specialists partner with various local market departments such as NOC, SOC, NTSC, SDC etc., assisting in troubleshooting associated transport systems including Sonet as well as Hi-Cap and Fiber services.  The NSC is the primary point of contact for all National Account Customers, Webhosting Customers, Online Backup Customers, and Security Suite customers.  If unable to resolve issues at first contact, Representatives effectively escalated issues to appropriate next-level fix agents as needed.

Provided customer service to subscribers including but not limited to billing, technical support, questions, etc.

Worked on resolution team whose purpose was to resolve customer complaints as it related to their Directv service, billing, or installation

Prepped Vehicles for paint and body work. Wrote repair estimates on damaged vehicles

Inventory, open and inspected furniture to be delivered to customers, etc.

Sold AT&T Residential Long Distance Service to interested customers

Worked in Seasonal Items department, stocked shelves, kept up inventory, answered quesitons, etc.

Started out as courtesy clerk sacking groceries, moved up to cashier, then ended up as a service representative in the Butcher Block, kept inventory, cleaned, provided customer service