Project Management: Overseeing customer onboarding and project timelines, ensuring all milestones are met and the Engage platform is deployed efficiently to meet client objectives.Platform Configuration: Collaborating with clients to gather setup data and configure the Engage platform to match their specific needs.Technical Support & Troubleshooting: Providing hands-on support during the implementation process, addressing any technical issues, and coordinating with Product and Engineering teams for escalated concerns.Customer Success: Acting as the primary point of contact for customers post-implementation, driving product adoption, ensuring satisfaction, and identifying opportunities for growth within client accounts.Customer Support: Assisting with customer support both during regular business hours and on a rotational schedule for non-business hours (nights and weekends).In my role, I ensure that customer implementations run smoothly and clients continue to derive long-term value from the Engage platform.

One on One personal training, Small group training, Bootcamp, Olympic Lifting and Functional Fitness Coaching

● Leveraged my extensive industry knowledge to provide valuable insights and strategic guidance across multiple departments.● Lead the end-to-end implementation of software projects, ensuring alignment with client goals and objectives.● Collaborated with internal teams, including operations, development, and support, to deliver high-quality solutions on schedule.● Conducted needs assessments to gather client requirements to tailor software solutions accordingly.● Fostered strong client relationships through effective communication and understanding of client expectations.● Provided guidance and support to clients on technical aspects, addressing inquiries and ensuring a smooth implementation process.● Conduct thorough testing of software implementations to ensure functionality meets client requirements and quality standards.● Identify potential risks and challenges in the implementation process and develop mitigation strategies.● Proactively communicated with clients to manage expectations and address any concerns.

● Managed client implementations using a structured implementation methodology● Managed and supported customer software implementations with end-to-end configuration and account setup.● Conducted training and testing of all new customer accounts to ensure seamless adoption of Engage software.● Responsible for routine customer health checks to monitor and identify adoption, maturity, and customer growth trends to execute business strategies.● Coordinated across internal teams (Customer Success, Sales, Product, Engineering) to complete customer onboarding deliverables and software setup.

I partnered with over 80 third-party companies and vendors to develop a reliable supply chain where strong, nurtured relationships provided opportunities for competitive pricing, faster fulfillment, and more trusted transactions. I created and executed contracts and service agreements for parts, equipment, and services to support a variety of projects, supporting the $15M+ operations departments and associated regional projects

I oversaw a team of up to five operators and field staff responsible for the 24-7 centralized control of oil and gas operations and production while coordinating and managing third-party contracts and associated vendor relationships. I also responded to emergency situations in a high-stakes, tenuous, and fast-paced environment, continuously training and coaching team members in crisis management, personal growth, and leadership.

- Directly responsible for operation of 100 wells on 8 different facilities. - Well inspection and maintenance of facilities to ensure proper functions of piping, valves, vessels, and pneumatic equipment. - Diagnose and repair well malfunctions through data analysis. - Track and report on the productivity and the sale of assets at each facility.

I communicated with customers to diagnose and repair complex software and database issues, collaborating with sales, customer success, and development teams to conduct root cause analysis and implement customized solutions. I was the go-to team member to resolved highly technical issues as the point of escalation for complicated problems beyond the skill of front-line support, using HTML, CSS, JavaScript, and SQL to address database and data-related challenges.