Directed a QA team supporting the Order Management software (NetSuite) used by the XPO LTL team; a SAAS application that processes 60,000 orders daily ($15M daily revenue). This team supported the daily freight transport operations of 400+ operating locations. Workflow included order creation, corrections, disputes and cash applications. Transitioned to leading the Pricing & Rating QA team, supporting internal applications created for the Sales team including Pricing Workbench and Dynamic Pricing.• Supported business users, project managers and development teams; including requirements gathering, testing scope forecasting, documentation, defect triage, user acceptance testing and production validation.• Coordinated daily vendor calls to triage issues and plan for upcoming releases and product enhancements.• Collaborated in definition, implementation and execution of automation coverage, reducing testing cycles by 60% for biweekly vendor software release cycles.• Continued planning for migration of legacy mainframe systems to current technologies (Angular, Oracle, Google Cloud).

Directed 7-member team of Quality Engineers, onsite and remote, to deliver multiple complex projects concurrently for Nike.com (eCommerce site with $1.5B in revenue). Managed site consistency, new functionality, process improvements, cross-team communication, quality control and global expansion.• Led multiple legacy (Agile and Waterfall) and cloud (Continuous Integration) teams implementing hybrid solutions; all with different code deliverables, test environments, and deployment windows.• Ran daily scrum meetings with QA teams, development groups, release management, project managers and 3rd party vendors, ensuring project deliverables stayed on track.• Evaluated project requirements and engineering design reviews involving teams across Nike.com technology stack, creating test plans and forecasting testing timelines to align with business deliverables.• Delivered custom design project on Nike.com focused on delivery of user experience (personalized shoes delivered in less than 7 days), physical test printing of shoes at third-party location, and for all downstream validations (order processing, communication, and finance).• Collaborated with business units to implement new automated order creation system, streamlining order processing, exponentially increasing workflow capabilities, and decreasing delivery time.• Consulted on budgetary resource allocation, $2M annually, for projects delivered by IQE team.• Optimized SDLC processes, troubleshot obstacles and mitigated risk by facilitating backlog grooming, sprint planning, sprint review, and sprint retrospective meetings.

Led QA team responsible for ensuring consistency and reliability of all CNN.com and HLNTV.com (traffic of 100M, along with up to 10M video starts) video-related content for multiple desktop operating systems, cross-browser functionality, social media integration, analytics, and mobile device playback.• Facilitated cross-team coordination with other internal QA teams across Turner brand, ensuring consistency and inter-operability across all sites (TNT, TBS, Cartoon Network, Adult Swim).• Proactively communicated with other groups within CNN (Editorial – domestic and international, CMS, Design, Core product, Home page, Product Management, third- party vendors) for sprint planning, scheduled code deploys, and other projects that required multi-team testing efforts.• Provided flexible validation for dynamic events and initiatives (breaking news, presidential debates, governmental hearings) that required short development lifecycles prior to launch.

Implemented QA processes among multiple clients for Ericsson’s Video OnDemand content management system.• Verified end-to-end workflow processing; including asset ingestion, XML metadata analysis, video transcoding and cntent distribution to set-top boxes and mobile product. Focus on seamless video-on-demand experience.• Directly involved with international multimedia clients, formulating acceptance test strategies and supporting lab updates including current production environments and proof-of-concept projects.

Functioned as Sole QA member of effective Agile development team, supporting B2B e-commerce suite for EDI processing. Ran daily QA environment installation and maintenance of multiple integrated products using Windows Server and RedHat Linux Enterprise machines.• Maintained and monitored ActiveMQ brokers and server logs, ensuring successful document and message processing for 20K active B2B customer bases’ daily operations.• Updated database tables in Oracle 10g and 11g for white box testing.

Senior Quality Assurance Engineer (Marketworks and ChannelAdvisor)• Responsible for the day to day quality assurance oversight and testing for the e-commerce software that optimized multi-channel sellers’ experiences within the following marketplaces – eBay US, Amazon, Buy.com and Overstock.o These tasks also included testing of international marketplace products such as eBay UK/CA/DE, Amazon UK, Pixmania (UK) and Trading Post (Australia).o All international testing included collaboration with the ChannelAdvisor teams within those countries in addition to the continued communication with the corresponding marketplaces’ development teams.• Participated in the creation and implementation of an Agile Software Development Model using Scrum methodologies.• Assisted in a successful implementation of PCI compliance for our eCommerce solution.• Collaborated with Developers and Business Owners on software design and enhancements.Agile ScrumMaster for the Marketplaces team• Responsibilities included leading daily progress meetings, proactive communication with other departments, and constant monitoring of Development and QA’s progress to achieve sprint-specific goals.• As a Team Lead, the ScrumMaster also collaborates with the Product Owner and Lead Architect to ensure each three-week sprint is successful. Criteria include optimized resource allocation, completion of tasks for each team member and production-ready code.• As the team’s ScrumMaster, our sprint success rate was 100% (as deemed by the Product Owner after each sprint).

•Created a comprehensive test plan and detailed scripts in TestDirector for an international bank data management application that was migrating from a terminal-based to a web-based application.o Areas of ownership were: Money Transfer, Operator Administration, Application Administration, Data Reports, Inbound file processing results and Outbound file processing analysis.•Worked closely with the business Subject Matter Expert and development members located in England.•Leveraged the substantial time zone differences to keep efforts moving between test results, requirement clarification, and progress of subsequent code change releases to the application.•Gained comprehensive knowledge of the file processing mechanics in order to translate unexpected results into documented defects for prioritization.o File types included BAI Versions 1 and 2, SWIFT, and an internal proprietary format

•Performed testing, certification and documentation of secure, web-based cash management software designed for large and mid-sized financial corporations.•Solely responsible for all custom enhancements to the following banking products - Book Transfer, Lockbox, Foreign Exchange, Infrastructure, User Interfaces and System Mail. Also assisted with Stop Payments and Positive Pay.•Created customized test plans and scripts for the products listed above. This included international projects for European and Canadian banking institutions.•Performed on-site testing for clients, thus facilitating faster turnaround times for product releases.•Assisted Project Managers with the creation and maintenance of functional specifications.•Utilized SQL scripts to manipulate data for testing system functionality and security.

•Recruited to establish FiWare’s Quality Assurance department.•Developed test strategy and quality assurance process inclusive of required documentation, checkpoints, guidelines and reviews.•Managed testing and release process for a product suite that enables web-based disbursement transactions including payroll, payables, and consumer payments using MS SQL and Oracle databases.•Solely responsible for the reliability, usability, and timeliness of all web-based software releases.•Documentation responsibilities include test cases, test scripts, QA schedule, bug tracking, and assisting in the creation of the release guide and user guide for each new release.•Created fully automated upgrade procedures and verification scripts to ensure upward compatibility of maintenance releases and minimize Customer Service calls.•Evaluated and implemented tools for defect tracking, reporting, test script automation and load testing.

•Responsible for Quality Assurance in an Internet Banking Software environment for multiple projects involving Fortune 100 financial institutions, each ranging from $500K – $4M in revenue. These projects encompassed Java, J2EE, EJB, Servlets, HTML, XSL, Oracle, and Unix languages enabling secure Global Money Transfers and Corporate Cash Management.•Implemented Mercury WinRunner to automate test cases for faster QA turnaround time and reduction in manual errors.•Design and implementation of a Quality Assurance program and test strategy for Cash Management Systems Software, including creating, writing, and executing 1000+ test cases.•Administration and management of Mercury’s Test Director bug tracking database.•Develop and maintain Functional Specifications documents in conjunction with the Project Managers.