James Klausner

James Klausner Email and Phone Number

Contact Center Technology Specialist @ Alvaria, Inc.
James Klausner's Location
Denver Metropolitan Area, United States
James Klausner's Contact Details

James Klausner personal email

n/a

James Klausner phone numbers

About James Klausner

James Klausner is a Contact Center Technology Specialist at Alvaria, Inc.. He possess expertise in servers, telecommunications, microsoft sql server, telephony, linux and 42 more skills. Colleagues describe him as "Working with James Klausner I found him as a person with great skills and deep proficiency of IT solutions. James Klausner is a deadline oriented person, with good sense of humor. James Klausner follows the best IT guidelines." and "James is a very detail oriented Systems Engineer who expertly balanced software capability with client expectations. His technical design knowledge is enhanced by his willingness to wholly engage with clients and think outside of the box to achieve implementation goals. He would be an asset to any company with whom he collaborates."

James Klausner's Current Company Details
Alvaria, Inc.

Alvaria, Inc.

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Contact Center Technology Specialist
James Klausner Work Experience Details
  • Alvaria, Inc.
    Sr. Technical Support Engineer I
    Alvaria, Inc. May 2021 - Present
    United States
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  • Noble Systems
    Customer Support Technician
    Noble Systems Sep 2012 - May 2021
    Denver, Co
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  • Telstar Hosted Services, Inc
    Customer Support Engineer
    Telstar Hosted Services, Inc Sep 2010 - Sep 2012
    Assist new customers in setting up their hosted predictive dialing solutions including campaign configurations, agent set up, IVR routines, scripts, database reporting services and custom development requests.Receive escalated cases from the Tier 1 support team and manage the case until fully resolved using analytical toubleshooting skills.Mentored the Tier 1 team in multiple aspects relating to the Telstar hosted environment including telephony, Microsoft SQL, and web services.Developed Visual Basic 6 DLL files to integrate in the Touchstar software IVR routines.Developed Visual Basic .NET application to meet client's custom requirements.Developed C# application that interfaced to Leads360 that would pull newly added contacts and create dial records in the Touchstar software database.
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  • Touchstar Software
    Senior Systems Engineer
    Touchstar Software Feb 2006 - Jan 2009
    • Work with the Sales team/Account Managers to create custom dialing solutions utilizing TouchStar’s Predictive Dialer and Asterisk-based IPPBX that meet the business needs and goals for potential and existing customers.• Work with Telecommunications and Phone System vendors to assist customers with ordering and provisioning T1/PRI circuits.• Assist Implementations team with configuration and troubleshooting of systems currently being implemented.• Discuss and review custom development requests to gather details and submit those requests to the Development team.• Assist the Support team to resolve complex and unusual technical issues with TouchStar’s Predictive Dialer and IPPBX products.
  • Insurecom
    It Support Services
    Insurecom Nov 2003 - Feb 2006
    • Develope daily automated call list imports from an Oracle database into the TouchStar predictive dialer.• Configure IVR routines to handle inbound call routing and automated outbound messaging for the predictive dialer.• General server maintenance and monitoring.• Develop in-house application utilizing SQL Server, ASP.NET and VisualBasic.NET to update and track new business leads.• Modify existing Microsoft SQL database to handle new data requirements for life insurance quotes.• Reconfigure and set up Windows 2000/XP workstations for new employees.• Upgrade hardware and software on workstations and resolve any workstation issues for users.

James Klausner Skills

Servers Telecommunications Microsoft Sql Server Telephony Linux Troubleshooting Databases Saas Sql Ivr Technical Support Requirements Analysis System Administration Call Centers Management Oracle Cloud Computing Iis Unix Web Services Voip Windows Security Sharepoint C# Mysql Asp.net Vb.net Vendor Management Integration Tcp/ip Cisco Technologies Switches Visual Basic Disaster Recovery Data Center Windows Server Networking Active Directory Network Administration Enterprise Software Vmware Virtualization Itil Operating Systems Sip Hardware

James Klausner Education Details

  • Itt Technical Institute
    Itt Technical Institute
    Software Applications & Programming

Frequently Asked Questions about James Klausner

What company does James Klausner work for?

James Klausner works for Alvaria, Inc.

What is James Klausner's role at the current company?

James Klausner's current role is Contact Center Technology Specialist.

What is James Klausner's email address?

James Klausner's email address is ja****@****ems.com

What is James Klausner's direct phone number?

James Klausner's direct phone number is +140485*****

What schools did James Klausner attend?

James Klausner attended Itt Technical Institute.

What skills is James Klausner known for?

James Klausner has skills like Servers, Telecommunications, Microsoft Sql Server, Telephony, Linux, Troubleshooting, Databases, Saas, Sql, Ivr, Technical Support, Requirements Analysis.

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