James Knopf Email & Phone Number

Phoenix, Az, Us

Newark, California, Us

Newark, California, Us

As the Director of Field Success, I am responsible for shaping the success of our luxury electric vehicle company in the field. I am responsible for crafting and implementing field policies, enhancing field recognition and success programs, and optimizing field performance to ensure exceptional customer experiences.

Full Service Consulting that specializes in: Operational Planning & Execution • Staff Training & Development • Market Research & Analysis • Data-Driven Decision Making Performance Management • Talent Management • Diversity, Equity, & Inclusion • Long-Term Vision & Plan Development Human Resources Management • Retail Operations Management • Program & Project ManagementGlobal CS Management • Pre-Post Sale Tech Presentations • Post Sale Technical & Educational SupportFull Life Cycle HR • Succession Planning • Calibrations / Career Pathing & Development • Leadership RetentionCreate Executive Employee Development Systems • SMB thru Enterprise Sales Cycle Management • Account Management Community Development • B&M Scale and Create Growth Strategies • Continuous Improvement Modeling/Implementation

Cupertino, California, Us

Progressing through number of job positions at Apple Inc., (2001 – 2022)., I worked as Market Leader from 2009 to 2022, where I played an integral role in efficiently managing multiple locations in Chicago and Saint Louis with $500 million book of business and 1000 people, to drive revenues, sales, and support. I spearheaded the management and execution of I&D with a focus on Differentiation and Hiring Initiatives to align with company vision. I contributed efforts towards improving post-sales service by designing and delivering effective training to the creative team and demonstrating knowledge and practices. I provided hands-on leadership and support to 1k employees, assessed performance, identified skills gaps, evaluated training needs, and conducted training sessions to improve productivity and efficiency. I prepared schedules for team members, assigned duties and targets, defined goals, identified underperforming individuals, and promoted teamwork to retain top talent and address critical challenges. I aligned team objectives with organizational vision and purpose to help achieve mutual targets. I drove focus on acquisition of new customers and development of effective teams. I utilized analytical and critical thinking skills to identify customer pain points while sharing feedback with senior leaders to provide detailed insights on a grassroot customer standpoints and facilitate strategic decision-making process. I monitored $500 million P&L, directly influencing resource allocation of the company. I worked with senior leaders in creating leadership leaders in alignment with diversity and company culture.

Us

I single-handedly managed the entire operational responsibilities of 12 stores, including sales, customer service, inventory, staffing, HR, and P&L with total annual revenue of $15 million. I delivered coaching and support to 12 store managers and 50 assistant managers to catapult district-wide productivity and efficiency. I directed 250 employees, shared best practices, allocated workload, and created and maintained a productive working environment to retain top talent. Highlights of accomplishment in this role include:I ensured the delivery of exceptional customer service by identifying and resolving problems, handling complaints, and answering queries in a courteous manner.

New York City, Ny, Us

I standardized corporate and brand strategy by suggesting new store concepts. Leveraged long-term knowledge of brand in developing and launching new product. I collaborated with Corporate Merchandisers in designing, testing, and launching new product. I directed all aspects of Bass Division’s operations, P&L, IT, inventory, product fulfillment, and loss prevention across 32 locations.Highlights of accomplishment in this role include:I hired an external graphic designer to redesign a shoe brand for women. I convinced buying team to plan and execute test run of 500 shoes in three different locations. I successfully positioned the brand as company’s most desirable product and generated $12 million in sales. I earned recognition as one of the top-performing individuals for driving top-line growth and improving employee engagement.I accomplished operational excellence by ensuring proper staffing, implementing floor plans, and efficiently managing $60 million P&L.

San Francisco, California, Us

Manager in Maine and DC Metro Area