James Knorpp Email & Phone Number

Newtown, Pa

Computer repairVirus removalHardware and software supportCloud computingManaged IT servicesSaaS

Newtown, Pennsylvania, United States

Systems administration for a private school managing hardware and software updates and distribution. Duties include website maintenance, and teaching technology at the elementary level

Repair and troubleshoot computers for customers in a timely and efficient manner.• Optimize existing systems• Virus removal• System upgrades• Training for Microsoft products including Windows 7• Custom solutions for Microsoft product needs

Provided expert level remote Technical / Helpdesk support for a number of clients ranging from 50 employees to thousands (e.g.: GE). Handled 15 to 35 calls per day; Took ownership of all calls, through to completion. Designed, built and performed troubleshooting for databases, forms, and reports using Access and SQL Server 2000 – 2008.Designed and built custom VBA macros for Microsoft Office applications.Created web-based database interfaces using HTML & ASP classic and ASP.NET.Performed troubleshooting on MS Office, Adobe Acrobat, Lotus Notes, and several programming languages.Resolved customer problems and questions, over the phone, in a timely manner. Assisted other associates with difficult or advanced issuesTrained fellow associates to support various new technologies and to program in a Microsoft environment.Wrote white papers on problem solutions, application features, and application errors.

In addition to providing remote technical support to Wawa Stores, played an active role in Wawa’s migration to from VAX Hardware to Alpha.Provided technical support in 24X7, on call, in MS Access and VAX/VMS environments.Developed reporting capabilities in a VAX/VMS environment.Tested, identified flaws, and corrected issues during a migration of existing systems from VAX to Alpha hardware.Performed Kronos Timekeeping administration and troubleshooting.Maintained databases in MS Access.Developed reporting functions in MS Access.

Internal IT development for electronic processing.Developed and maintain a custom database application using Visual Basic and SQL Server. Database administration of SQL Server 6.5 and 7.0. New application development with Visual Basic and MS Office.

Aas-Cis, Computer Information Systems

Studied both programming as well as networking. Studied Windows Server, Novell, and Sisco and Windows desktop systems for networking..

Education record