James Knowles Email & Phone Number

Sofia, Bg

Neterra is an independent global communications service provider, winner of the Capacity Global Carrier Awards for “The Best Central & Eastern European Carrier" 2023 & 2024. A leader that introduced Internet services in 1996, now offering global networked cloud with security and managed services. We are focused on delivering service excellence for our customers and partners supporting #DigitalTransformation with #Telecommunications and #CloudComputing , winning industry awards in customer service and new business development.

Singapore, Sg

Implemented change to deliver a differentiated cloud hosted IP based communication service. • Designed and executed a 3 year plan to enable Epsilon to grow related service revenue and margin with a change of focus customer and product development• Hired three new sales focused team members and clarified value proposition to win multiple new customers as well as increase sales with targeted accounts• Led international business development for Korea Telecom’s international A2P messaging business to double related revenue, following KT acquisition of Epsilon in 2021• Delivered project centralizing supplier invoice management giving cross portfolio insight for improved procurement, also freeing time for portfolio subject matter experts to engage market • Drove improved efficiency and effectiveness for services provided across 100+ countries by developing and communicating standardized support levels and securing resource to enable delivery both within Epsilon and using third parties as appropriate • Identified solution opportunities with partners and developed related product capability and supporting sales collateral to offer increased value to our customers

Montreal, Quebec, Ca

Drove growth from successful investment leading as a subject matter expert, leveraging stakeholder management at all levels with product lifecycle optimization expertise to lead transformation with global development teams giving qualitative and quantitative impact. • Provides best practice guidance to Intellectual Property (IP) investment strategy, portfolio management and development planning including areas such as re-platforming for SaaS• Reviews the market by target sector to identify market leading capabilities along with opportunities to invest for a complete end to end customer solution capability• Leading product teams using analytics to inform collateral development to illustrate the comparative value of potential investments for CEO team review with my recommendation, delivering higher margin IP revenue growth globally• Inspires Go To Market success using experience and analytics together with cross-functional influence, and organisational skills, driving direct and indirect channel marketing • Develops tools and processes to support faster, more accurate, consistent and financially rewarding decision making for digital transformation initiatives with agile development• Evangelizes ability to best support clients using repeatable and scalable solutions to rapidly and cost effectively deliver successful digital transformation with IP led outsourcing

London, London, Gb

Responsible for the development of a new team and product portfolio growing to over $100M in annual revenue with annual organic growth over 40% via direct and indirect channels.• Launched new products including Hosted Skype for Business and cloud agnostic SaaS video collaboration solutions together with new mobile application driving digital marketing• Business development, driving the sale of often new and transformative solutions with clients to ensure successful implementation, managing integrations and migrations with varied vendor solutions including Cisco, Polycom and with many planning for Microsoft Teams• Created new sales propositions including mobile worker, contact centre, professional services, and UC as a Service (UcaaS) with integrated WAN options, marketing via channels • Managed partner relationships to improve delivery and support of WebRTC based cloud collaboration tools and increase sales success with cost optimisation for mutual benefit• Merger and acquisition success integrating product capability from Visual Conferencing Group, Quantix, and Easynet into Interoute's global network• Created, presented and maintained a strategic vision with the CEO team to grow IP based communications revenue and margin globally, driving support for ongoing growth by evangelizing internally and externally to customers and analysts• Consulting led product development analysing requirements and working closely with client and development team to agree development roadmap, delivering client demonstrations and managing team to execute on roadmap to deliver for our clients

Sydney, Nsw, Au

Responsible for the development of a new team and product portfolio worth over £30M in annual revenue that adds value with traditional voice and new Internet Protocol (IP) based services to data network and hosting infrastructure.• Won business support to recruit additional product management resource into the team• Global lead for Internet Protocol based services, responsible for driving increased revenues, channel marketing and providing key customer sales support• Developed the EMEA region VoIP capability to triple the call capacity and quadruple the revenue by prioritizing activities with most impact • Managed suppliers to improve delivery with cost reduction for mutual benefit

Responsible for the development of new and existing Voice over Internet Protocol products and supporting propositions for the global market.• Gained business support to develop and market Enterprise VoIP connectivity solutions globally leveraging MPLS network capability• Provided customer facing sales support for key global opportunities spanning AsiaPac, American and EMEA regions• Presented managed IP services as solution expert at customer events• Developed the Carrier Global VoIP Interconnect service to double monthly revenues to over £1M per month• Managed both technical and sales training requirements

London, England, Gb

• Created business plan and market penetration strategy for intelligent network hosted VoIP communication solutions• Developed and managed full product introduction process • Launched four VoIP Products to plan with supporting channel launch campaigns• Managed strategic third party supplier and partner relationships• Delivered customer proposition to market with marketing collateral, supported with internal and external product training

Munich, De

Responsible for the marketing and proposition development of Siemens’ wired and wireless IP convergence device solutions, supporting multi-million pound sales targets as part of an International team• Drove mobile working strategy and proposition development leveraging benefits of hosted network intelligence• Created business plans and managed delivery with cross-functional product management teams• Developed and promoted propostions for Siemens communication solutions leading to a 66% increase in handset sales from 2004 to 2005• Led strategic third party supplier and partner relationships• Represented Siemens at exhibitions and speaking events