James Knowles Email & Phone Number

Sofia, BG

Neterra is an independent global communications service provider, winner of the Capacity Global Carrier Awards for “The Best Central & Eastern European Carrier" 2023 & 2024. A leader that introduced Internet services in 1996, now offering global networked cloud with security and managed services. We are focused on delivering service excellence for our.

Singapore, SG

• Implemented change to deliver a differentiated cloud hosted IP based communication service.
• Designed and executed a 3 year plan to enable Epsilon to grow related service revenue and margin with a change of focus customer and product development
• Hired three new sales focused team members and clarified value proposition to win multiple new customers as well as increase sales with targeted accounts
• Led international business development for Korea Telecom’s international A2P messaging business to double related revenue, following KT acquisition of Epsilon in 2021
• Delivered project centralizing supplier invoice management giving cross portfolio insight for improved procurement, also freeing time for portfolio subject matter experts to engage market
• Drove improved efficiency and effectiveness for services provided across 100+ countries by developing and communicating standardized support levels and securing resource to enable delivery both within Epsilon and using.

Montreal, Quebec, CA

• Drove growth from successful investment leading as a subject matter expert, leveraging stakeholder management at all levels with product lifecycle optimization expertise to lead transformation with global development.
• Provides best practice guidance to Intellectual Property (IP) investment strategy, portfolio management and development planning including areas such as re-platforming for SaaS
• Reviews the market by target sector to identify market leading capabilities along with opportunities to invest for a complete end to end customer solution capability
• Leading product teams using analytics to inform collateral development to illustrate the comparative value of potential investments for CEO team review with my recommendation, delivering higher margin IP revenue growth.
• Inspires Go To Market success using experience and analytics together with cross-functional influence, and organisational skills, driving direct and indirect channel marketing
• Develops tools and processes to support faster, more accurate, consistent and financially rewarding decision making for digital transformation initiatives with agile development

London, London, GB

• Responsible for the development of a new team and product portfolio growing to over $100M in annual revenue with annual organic growth over 40% via direct and indirect channels.
• Launched new products including Hosted Skype for Business and cloud agnostic SaaS video collaboration solutions together with new mobile application driving digital marketing
• Business development, driving the sale of often new and transformative solutions with clients to ensure successful implementation, managing integrations and migrations with varied vendor solutions including Cisco.
• Created new sales propositions including mobile worker, contact centre, professional services, and UC as a Service (UcaaS) with integrated WAN options, marketing via channels
• Managed partner relationships to improve delivery and support of WebRTC based cloud collaboration tools and increase sales success with cost optimisation for mutual benefit
• Merger and acquisition success integrating product capability from Visual Conferencing Group, Quantix, and Easynet into Interoute's global network

Sydney, NSW, AU

• Responsible for the development of a new team and product portfolio worth over £30M in annual revenue that adds value with traditional voice and new Internet Protocol (IP) based services to data network and hosting.
• Won business support to recruit additional product management resource into the team
• Global lead for Internet Protocol based services, responsible for driving increased revenues, channel marketing and providing key customer sales support
• Developed the EMEA region VoIP capability to triple the call capacity and quadruple the revenue by prioritizing activities with most impact
• Managed suppliers to improve delivery with cost reduction for mutual benefit

• Responsible for the development of new and existing Voice over Internet Protocol products and supporting propositions for the global market.
• Gained business support to develop and market Enterprise VoIP connectivity solutions globally leveraging MPLS network capability
• Provided customer facing sales support for key global opportunities spanning AsiaPac, American and EMEA regions
• Presented managed IP services as solution expert at customer events
• Developed the Carrier Global VoIP Interconnect service to double monthly revenues to over £1M per month
• Managed both technical and sales training requirements

London, England, GB

• Created business plan and market penetration strategy for intelligent network hosted VoIP communication solutions
• Developed and managed full product introduction process
• Launched four VoIP Products to plan with supporting channel launch campaigns
• Managed strategic third party supplier and partner relationships
• Delivered customer proposition to market with marketing collateral, supported with internal and external product training

Munich, DE

• Responsible for the marketing and proposition development of Siemens’ wired and wireless IP convergence device solutions, supporting multi-million pound sales targets as part of an International team
• Drove mobile working strategy and proposition development leveraging benefits of hosted network intelligence
• Created business plans and managed delivery with cross-functional product management teams
• Developed and promoted propostions for Siemens communication solutions leading to a 66% increase in handset sales from 2004 to 2005
• Led strategic third party supplier and partner relationships
• Represented Siemens at exhibitions and speaking events