• Managed and optimized 300+ virtual servers and 100 virtual desktops across three data centers using VMware Horizon, VMware Workspace, and ESXi clusters, ensuring high availability and peak performance.• Led projects including SD-WAN deployment, Active Directory and Exchange migration/consolidation, and unifying three phone systems into a single VOIP solution for 1,000+ users, reducing costs and improving communication.• Optimized EMR systems such as Netsmart, Cerner, HL7 Connector, and Hyland OnBase, ensuring seamless integration, enhanced workflows, and efficient data management.• Streamlined deployments with MDT and Intune and improved patch management using WSUS, ensuring secure and efficient system operations.• Enhanced IT service delivery by implementing ITSM tools like ManageEngine, SysAid, and BMC Footprints to improve incident and service management.• Automated repetitive processes with PowerShell scripting and integration of SOAP Web Services, REST APIs, and Microsoft Graph API for Microsoft Exchange and Active Directory tasks.• Monitored and optimized network performance using SolarWinds, proactively identifying and resolving issues to maintain system uptime.• Supported ERP operations with Microsoft Dynamics GP and FRX Reporter, ensuring financial data accuracy and operational efficiency.

• Collaborated with the Infrastructure Team on scrum meetings, projects, deployments, and quarterly server maintenance.• Detected, isolated, diagnosed, repaired, and maintained desktop and mobile hardware.• Maintained network hardware and performance, security, and software management, ensuring proper performance and operation on hundreds of devices across multiple operating platforms.• Personally trained over 1,100 staff members across twelve remote locations about company IT and security policies, equipment, and software usage.• Architected, documented, and developed over 50 PowerShell scripts facilitating task automation in Active Directory and Exchange.• Configured eFax solution and Electronic Medical Records software to communicate across three domains and share secure data across all platforms.• Configured user accounts and VoIP phones using Cisco Unified Communications Manager.• Escalation point to Service Desk Technicians, troubleshooting and resolving hundreds of issues affecting applications, networks, computers, mobile devices, and servers.

• Created applications and batch scripts that automated computer deployments as well as day-to-day tasks of clinical staff, increasing efficiency KPIs by over 35%.• Managed service desk system offering technical support to the staff via remote assistance closing an average of 150+ tickets a month.• Troubleshot and repaired computers, network, and mobile devices throughout seven remote locations, and documented systems information into the organization’s knowledgebase.• Performed restores and created restore images through Symantec Ghost Console which decreased deployment time by 20%.• Administered over 300 staff members using Active Directory and Group Policies.

Freelance Consultant• Advise CEO guiding working groups to design and implement organizational infrastructure in accordance with industry-standard• best practices; auditing environment to ensure efficient running of all IT systems.• Modeled, and built solutions for the company’s virtualization and storage environments reducing costs by up to 50%.• Developed system architecture to meet fluctuating business demands increasing productivity by 30%.• Streamlined user communication and increased network uptime by building out a custom VoIP solution using Comcast• Business, and a Broadband network connection with a guaranteed uptime of over 99.99%.• Setup and configured user workstations on MacOS and Windows platforms. Pushed automatic updates through WSUS to• all Windows computers ensuring secure operations.• Innovated, coded, and maintained company website using HTML, JavaScript, and CSS.• Configured and setup domain and website hosting, partnering with vendors to ensure adherence to best practices and configurations were set for maximum uptime.