James Walker Email & Phone Number

Sugar Land, Tx, Us

London, England, Gb

Boulder, Co, Us

• Supported the D365 ERP system as the only tier 2 analyst that monitored incoming support requests and solved incidents in a timely and efficient manner.• Involved in planning, testing, and implementing configuration changes in D365 through the Change Management process.• Created a new onboarding procedure for new and existing employees that met and exceeded SOX guidelines. Created and assigned user security access for D365 that included HIPAA training evidence.• Created security reports for SOX audit and produced quarterly security access reviews to maintain compliance.• Worked with D365 tier 3 consultants and developers to implement periodic D365 updates.

Austin, Texas, Us

• A core member of a global team created to implement a major software version upgrade to Dynamics AX from Dynamics AX 2009 to AX 2012 R3 to all strategic business units. • Duties included onboarding all new users into the AX 2012 system worldwide and applying security roles to provide and determine specific security access for all users within the organization.• Involved with weekly meetings to update stakeholders and Chief Executive branches as to the progress of specific project milestones. • Created new security role profiles to comply with the company’s Sarbanes Oxley control narratives.• Created AX XPO code change files and assisted in code testing and documentation which met internal and external SEC audit guidelines on a weekly basis.

Austin, Texas, Us

• Manager of 100+ user WAN which consisted of both Houston, TX and Baton Rouge, LA offices.• Responsible for account administration, remote access services, and email systems. Email systems moved to outsourced solution in 2009 for a more global solution.• In charge of researching, proposing, and implementing new technology for the company.• Created and maintained a $350,000 annual budget for Houston and Baton Rouge offices.• Organized and insured proper software licensing.• Responsible for implementation and maintenance of BackupExec data storage system.• Supported and maintained Microsoft Dynamics SL accounting system in year 1999 in both programming and database management (SQL Server), including creation of custom reports (Crystal Reports). 2000 – 2007• Created first Citrix servers to provide remote access to the accounting software via published application for onsite as well as remote offices.• Participated in the project team to migrate the Houston branch from Dynamics SL to Dynamics AX 2009 ERP application. Implemented transfer to external datacenter via Citrix. 2007 – 2009.• Coordinated all IT education training sessions for employees of each department both off-site and on-site.

Us

• Member of a team that was responsible for top level network support services. • Technical Desktop support for 600+ employees in all Microsoft Office applications. • Responsible for testing, implementation and problem solving for all new software under the Windows NT platform.• Projects included change over to a “paperless office” which included direct sending of faxes to individual email accounts.

San Marcos, Texas, Us

• Network support for over 300 employees which consisted of maintaining network servers running both Windows and Novell network systems.• Responsible for daily back up program of accounting and manufacturing software data. • Researched and purchased necessary upgrades to aging computer components.