Jameskutty Shaji Email & Phone Number

Perth, WA, AU

Perth, Western Australia, Australia

• Managing all IT operations single-handedly, providing support for 200 users across multiple locations.
• Implementing Barracuda Networks for email protection and Office 365 backups, reducing phishing and ensuring data integrity.
• Managing switches, security devices, MDM, and wireless access points to enhance network reliability and security through Cisco Meraki.
• Monitor attack surfaces, prevent data breaches, and discover leaked credentials using UpGuard, achieving a 40% reduction in security incidents and enhancing user data protection.
• Responsible for the ICT Strategic Plan and Cyber Security Plan.
• Contributing to the ICT components of business continuity, disaster recovery, and risk management plans.

London Area, United Kingdom

• Addressed escalated L1 and L2 tickets using TOPdesk, maintaining a positive and professional attitude.
• Provided technical support for Microsoft 365 applications to ensure seamless productivity.
• Led a service transition project, digitizing all written documents and integrating them into Cerner IT Infrastructure.
• Managed planning, design, documentation, and resource allocation for the new AMU Department Project.

United Kingdom

• Providing Level 2 Service Desk support, operations and ensuring continuity in all offices
• Troubleshooting, and configuring network routers, switches, and Wireless Access points
• Maintaining, reporting and monitoring of IT network infrastructure
• Troubleshooting and resolving Compass issues
• Monitoring and maintaining network security of students using Fortinet Firewalls
• Set up BYOD (MacBook, iPad, Windows, Android) for using the school network and connect to share drive if needed.

• Migrated the on-premises workloads to Azure cloud based on the requirement.
• Planning and executing O365 migrations for clients, ensuring a seamless and efficient transition to the Azure cloud platform
• Importing PST files into O365, utilizing various tools and techniques to ensure data integrity and security
• Assigned licenses in Azure Active Directory to users, ensuring they had access to necessary services and tools as per the organization's requirements
• Azure network experience, VPN, and Express route, Azure DNS, Traffic Manager, and load balancers
• Developed PowerShell scripts to automate processes and tasks.

• Address user tickets regarding hardware, software and networking using servicenow
• Set up and regularly patched software for maximum security and usability Manage IT support specialist to provide user-level support, including software installation, account management, system configuration, etc
• Provided technical support for PKI to include certificate issuance, certification revocation, PIV activation and other ID management initiatives.
• Protected the security of company information by closely monitoring email, teaching users how to spot phfishing attempts and consistently updating virus protections

• Communicated with end-users to assess technical issues, determine root cause, and provide actionable resolutions
• Install firewalls and anti-virus software and deploy 2-factor authentication to ensure data integrity and cybersecurity for highly sensitive legal documentation Configure and install local servers, execute hardware and.
• Administer and maintain Windows servers/workstations/laptops, printers, fingerprint scanners and other peripherals.
• Coordinated in-person training with site personnel and facilitated trainings

Certificate Iii In Information Technology

Bachelor Of Technology - Btech, Electronics And Communication Engineering

Diploma In Network Engineering, Computer Engineering