Jay Walker Email & Phone Number
Who is Jay Walker? Overview
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Jay Walker is listed as 32nd degree Freemason at Scottish Rite of Freemasonry, NMJ, a company with 3 employees, based in Lynchburg, Virginia, United States. AeroLeads shows a matched LinkedIn profile for Jay Walker.
Jay Walker previously worked as Operations Project Manager at Bms Direct, Inc. and Sr. Trainer/ Facilitator at Concentrix. Jay Walker holds Bachelor'S Degree, Marketing from Ferrum College.
Email format at Scottish Rite of Freemasonry, NMJ
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About Jay Walker
Jay Walker’s career is distinguished by his focus on excellence in customer service. Jay has over 18 years of experience serving customers in financial planning, banking and call center operations. Jay has a degree in Marketing and Advertising and most recently trained call center representatives in best practices in customer service. Jay lives with his wife Christina and enjoys umpiring baseball games and supporting his daughter Madison as she plays softball for University of Lynchburg and his son Zachary who also lives in Lynchburg.
Jay Walker's current company
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Jay Walker work experience
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32Nd Degree Freemason
Current
Operations Project Manager
- Monitored statement and invoice projects for Automated jobs.
- Generated processing instructions for the Printer Operators and other Production departments.
- Verified postal, audit reports, and all counts before statements are printed.
- Communicated with clients regarding Automated projects and resolved all outstanding issues.
- Created Electronic Work Orders (EWO’s) for customer change requests; including the instructions for the IT department.
- Distributed information to Printer Operators and other Production departments from clients regarding month-end processing including additional inserts or special requests.
Sr. Trainer/ Facilitator
- Facilitation of classes for new agents (20+/-) on client programs and processes for a bank and credit card processing company.
- Successfully completed and certified as master trainer
- Trained new hire agents in Principals of Customer Service in preparation for phone service and problem resolution.
- Provided ongoing support during transition to production to agents to ensure success.
- Achieved Ring of Champions honor 6 times during my tenure.
- Completed Sig Sigma Green and Yellow Belt certifications.
Engagement Coach/Trainer
- Analyzed call statistics to ensure performance and quality standards are being met.
- Handled supervisor calls and oversaw escalation queue.
- Monitored live or recorded calls and identified performance gaps.
- Hiring responsibility to ensure uniform talent acquisition
- Trained new agents to ensure professional, performance and quality standards were met.
- Delivered reports on call requirements, forecasting, market research and maintained transaction reports and attendance/time records.
Branch Manager
- Managed a staff of 5 resources within the branch. 1 Personal Banker, 1 Customer Service specialist, Teller Coordinator and 2 part time tellers.
- Completed daily reporting of productivity in terms of revenue and new account activity related to loans, investments, new accounts and attrition of accounts.
- Maintained a pipeline of customers including mortgage leads, high net worth leads and business banking clients.
- Conducted branch training on a regular basis to ensure proper procedures were being met and new products or services were being promoted.
- Met with existing and prospective clients to establish or service accounts.
- Provided 2nd tier customer service to clients to ensure retention.
Sales And Marketing Specialist
- Met with prospective clients and assessed their needs.
- Directed all Marketing efforts to increase visibility and scope of the company.
- Analyzed the effectiveness of marketing efforts.
- Measured the impact of social marketing on prospective leads.
- Maintained contact with commercial clients and broadening the relationship through company offerings.
- Utilized email marketing and web advertising to develop sales and service opportunities.
Account Executive
- Prospected for new businesses in the area to advertise on the Radio and digital media solutions.
- Provided needs analysis and recommendations to businesses. Recommended Sales Solutions to business owners involving radio and digital media to increase awareness and sales to the respective organization.
- Created branding campaigns to create awareness of products or services for respective businesses.
- Worked closely with production department on design of client’s campaigns.
- Maintained a book of business of 150+ clients.
- Achieved annual sales of over $540,000.
Investment Sales Manager
- Managed staff of 3 Investment Salespeople.
- Responsible for all Compliance and Regulatory record keeping.
- Managed assets over $750,000,000.
- Conducted Investment/Economic Seminars for member credit unions.
- Managed assets of over 200 Credit Unions throughout Virginia.
- Increased assets under management during tenure by 37%.
Adjunct Faculty Instructor
Colleagues at Scottish Rite of Freemasonry, NMJ
Other employees you can reach at scottishritenmj.org. View company contacts for 3 employees →
Jeff Kitsmiller, Jr.
Colleague at Scottish Rite Of Freemasonry, NmjSt Peters, Missouri, United States, United States
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Katie Mcelwain
Colleague at Scottish Rite Of Freemasonry, NmjSalem, Massachusetts, United States, United States
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Mae Huffnton
Colleague at Scottish Rite Of Freemasonry, NmjSan Jose, California, United States, United States
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Matt Blaisdell
Colleague at Scottish Rite Of Freemasonry, NmjBillerica, Massachusetts, United States, United States
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Bridget Steele
Colleague at Scottish Rite Of Freemasonry, NmjLexington, Massachusetts, United States, United States
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Pedro Gonzalez
Colleague at Scottish Rite Of Freemasonry, NmjGreater Boston, United States
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JW
Joann Williams-Hoxha
Colleague at Scottish Rite Of Freemasonry, NmjGreater Boston, United States
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Spencer North
Colleague at Scottish Rite Of Freemasonry, NmjArlington, Massachusetts, United States, United States
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Darrell L Watson
Colleague at Scottish Rite Of Freemasonry, NmjChula Vista, California, United States, United States
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JM
Josh Marshbanks
Colleague at Scottish Rite Of Freemasonry, NmjCanton, Michigan, United States, United States
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Jay Walker education
Frequently asked questions about Jay Walker
Quick answers generated from the profile data available on this page.
What company does Jay Walker work for?
Jay Walker works for Scottish Rite of Freemasonry, NMJ.
What is Jay Walker's role at Scottish Rite of Freemasonry, NMJ?
Jay Walker is listed as 32nd degree Freemason at Scottish Rite of Freemasonry, NMJ.
Where is Jay Walker based?
Jay Walker is based in Lynchburg, Virginia, United States while working with Scottish Rite of Freemasonry, NMJ.
What companies has Jay Walker worked for?
Jay Walker has worked for Scottish Rite Of Freemasonry, Nmj, Bms Direct, Inc., Concentrix, Startek, and Suntrust.
Who are Jay Walker's colleagues at Scottish Rite of Freemasonry, NMJ?
Jay Walker's colleagues at Scottish Rite of Freemasonry, NMJ include Jeff Kitsmiller, Jr., Katie Mcelwain, Mae Huffnton, Matt Blaisdell, and Bridget Steele.
How can I contact Jay Walker?
You can use AeroLeads to view verified contact signals for Jay Walker at Scottish Rite of Freemasonry, NMJ, including work email, phone, and LinkedIn data when available.
What schools did Jay Walker attend?
Jay Walker holds Bachelor'S Degree, Marketing from Ferrum College.
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