Responsible for overall management of IT and Ecommerce within the firm including:Technology- Driving the technology roadmap, vision and strategic direction of the firm’s technology environment to achieve optimal performance,- Providing technology leadership to ensure seamless resolution of incidents and problems across IT solutions and service delivery with minimal disruption to business operations,- Developing and maintaining relationships with key business stakeholders,- Managing on-going commercial relationships with key vendors and partners,- Leading the delivery of complex technology initiatives; and- Managing and improve policies and procedures for the Information Technology function ensuring regular review and continuous improvement.Ecommerce- Defining the firm's Ecommerce and Digital strategy and project delivery timeline,- Managing frameworks and platforms,- Liaising with Marketing, Merchandising, Product Development, and Operations, to maximise Ecommerce campaigns to ensure sales targets are realised.- Setting the trading strategy and loyalty strategy for ANZ,- Setting strategies and initiatives to increase traffic and conversion rates across digital platforms,- Collaborating with Marketing and digital agencies for strategy and implementation of SEO, SEM, UX, Online promotions, visitor engagement, analytics, reporting, online merchandising and CRM management.- Defining and leading project road maps for online enhancements,- Analysing on-going success and value of digital marketing platforms via sales results, brand recognition, customer engagement and funnel conversions,- Analysis and detailed reporting for all digital activities including customer interactions, sales, fulfilment, conversion rates, visitation, product performance, revenue, GP, Online contribution, multi rates, average basket, time to purchase etc, and- Establishing and maintaining key relationships across internal teams and external agencies.

Provided Management Consulting to private clients in the FMCG industry to assist in the development of commercial strategies and provide thought leadership on a variety of business opportunities and challenges.Areas of consulting included Operational Change Management, Back Office operations, eCommerce, Technology consulting including POS functionality and integration, and Project Management.

Responsibilities and key achievements included:• Setting the overall direction for the store and retail operations.• Empowering subordinates to be successful whilst driving a performance based culture.• Determining and communicating business plans to shareholders regarding sales performance and profitability.• Implementing and managing effective wage control processes.• Embedding a great service culture within the store.• Driving a continuous improvement approach to identifying, documenting and implementing efficient business processes, policies and procedures.• Driving a safety culture in the business and taking ownership for safety training and processes.• Overseeing and providing strategic direction into the management of the property including landlord relationship and lease negotiation.

Managed business relationships between the Tax Technology practise and various internal practises including R&D and PwC Legal as well as external clients including ANZ, AMP and BHP Billiton. Program Manager responsible for a portfolio of internal and external facing IT projects.

Primary role was to develop and implement a new state-of-the-art warehouse/distribution/invoicing system written in MS Foxpro. Added to that, my responsibilities included:• Implementation and maintenance of IT network infrastructure• Programming of retail store register system.

Strategic Software Solutions was a small IT solutions provider specializing in designing innovative software solutions.Key Points:• Seek and develop business relationships with clients, and then continuing to further develop those relationships.• Design and implementation of client specific IT solutions, including web sites, web based applications and internal information flowprocesses.• Review and audit of business information flows within key clients, and the proposal of alternative, efficient solutions.• Clients included Merchant Bankers, Corporate clients and retail outlets.

Held various roles within various IT organizations from Programmer, Systems Analyst and Project Manager.