Responsible for building and running day to day operations, reporting, analytics, quality systems, and vendor management

Successfully acquired by AbleTo, an Optum Company

• Drive end-to-end business process improvement for profitable growth of the Fortune 14 healthcare service company• Deliver flawless launch of products by using thorough assessment of business process prior to launch• Facilitate the maturity of quality management system and its infrastructure to ensure customer satisfaction and their savings through innovative programs

• Led a team in the development and continual improvement of the EMS/Quality Management System infrastructure including document control system and issues management system• Set team direction, resolve problems and provide guidance to team members in order to achieve team goals and objectives• Evaluated systemic business process issues or opportunities for improvement and participated in the business planning and priorities to address identified challenges or opportunities• Influenced and/or provide inputs to planning activities specifically focus on prioritization and resourcing continuous process improvement opportunities/needs on EMS infrastructure• Developed and maintained the EMS Nexus site and team supporting the EMS framework• Facilitated creation and improvement of OHCS process architecture