Client Executive, Courts & Justice Division
Plano, Texas
Responsible for maintaining customer relationships at the highest level in the Odyssey installed Jails and Law Enforcement Agencies. Foster strong relationships between Tyler and its clients. Provide advice and recommendations, based upon my experience and expertise, for Tyler Jail products, required interfaces and Software as a Service (SaaS).• Coordinate with various stakeholders to ensure both client and Tyler goals and visions are aligned• Facilitate regular executive meetings to define and proactively drive progress towards desired metrics and outcomes• Work at all levels in matters regarding legislative mandates and impacts• Lead initiatives with customers to drive increased utilization of existing product functionality and the adoption of new features and offeringsSOLUTION EXECUTIVE (2010 – 2015)Responsible for developing the Odyssey Jail marketing initiatives that include marketing collateral, white papers, pricing, website content, partner development, video testimonials, identify regional & national trade shows to attend, develop lead generation campaigns, presentations/demos and determine target markets.Conduct business process reviews with prospective customers to understand their specific needs and to tailor a message that addresses their business objectives. Conduct in-depth onsite presentations and demonstrations of Odyssey Jail Manager product and services to prospective customers. Develop new content for proposals, and customize existing content to reflect specific client requirements within required time frames.