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James Leadbeatter Email & Phone Number
Operations and Performance Manager
at
Careium
1 work email found
@practicalpublishing.co.uk
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Operations and Performance Manager
Location
Manchester, England, United Kingdom
Company size
Who is James Leadbeatter? Overview
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Quick answer
James Leadbeatter is listed as Operations and Performance Manager at Careium, a company with 255 employees, based in Manchester, England, United Kingdom. AeroLeads shows a work email signal at practicalpublishing.co.uk and a matched LinkedIn profile for James Leadbeatter.
James Leadbeatter previously worked as Customer Service Manager (Head of CS & Outbound Sales) at Practical Publishing and ARC Team Officer at Ofsted.
Company email context
Email format at Careium
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{first}.{last}@practicalpublishing.co.uk
86% confidence
AeroLeads found 1 current-domain work email signal for James Leadbeatter. Compare company email patterns before reaching out.
Profile bio
About James Leadbeatter
An Experienced and accomplished Team Leader and current Head of Craftstash Customer Service and outbound sales, with a proven track record across multiple industries and departments. Passionate about the continuous development of people, systems and processes, and encourages progression and professionalism through effective mentoring and providing an inclusive working environment.Proficient in effectively delivering various KPI’S across Sales, Service, Retention, Operations and more. Successful in implementing new ideas and approaches into open-minded businesses through fresh thinking and a collaborative approach.Highly competent in designing, following, and implementing processes that deliver where Customer Service, Sales and Employee Engagement are essential.
Listed skills include Leadership, Team Building, Personal Development, People Management, and 18 others.
Current workplace
James Leadbeatter's current company
Company context helps verify the profile and gives searchers a useful next step.
Careium
8 roles
James Leadbeatter work experience
A career timeline built from the work history available for this profile.
Customer Service Manager (Head Of Cs & Outbound Sales)
CurrentAccountable for the Performance, Development, and smooth operation of the Customer Service Division and inbound sales for multiple sister companies associated to Practical Publishing Int, such as; Craftstash.co.uk/Craftstash.us/Moremags.co.uk/Craftworld.com/Papercraft Society/Crochet Society/SimpleSew
Nov 2021 - Present
Arc Team Officer
Responsible for the coaching, training, support and development of a large team of Customer support agents who provide critical support and key information across multiple channels.
Mar 2021 - Oct 2021
Operations And Product Support Team Manager At Booking.Com Transport Unit
- Driving Continuous development of up to 20 diverse executives via 121’s, Performance reviews, Team meetings and Workshop training sessions.
- Taking full ownership of a team delivering high volume Workload.
- Standardised quality checking against Multiple KPI's.
- Cascading Key business changes and implementing new processes to Department level.
- Conducting absence meetings, outcome meetings, Investigations and welfare calls.
- Collaborating and Supporting other peers in exceeding expectations in group projects or Departmental targets.
Feb 2019 - Dec 2020
Customer Service Senior Support
- Delivering Front of house Floor support by delivering key product knowledge for over 150 employees and handling direct customer escalation cases.
- Involved in multiple testing pilots for MITEL V9 – Live Chat function for the business.
- Implemented vital cost-saving changes with CTO (Telecoms) to dramatically reduce Global Business overheads.
- Structured coaching sessions on up to 15 KPI areas for over 60 Support advisors and Managers.
- Resolving and Raising Business Critical technical issues.
- Create/develop new tools and processes to assist in providing customers with a frictionless experience such as Adherence Calculator, Car size Guide and Created the Market Specific Analysis Project
Mar 2018 - Feb 2019
Customer Service Team Manager
- Co-developed new projects around customer journey and process improvement – reducing unnecessary contact and improving customer satisfaction scoring for Chinese and Japanese markets.
- Mentoring, Developing and Coaching Advisors by implementing a Personal Management Framework with the aim of delivering Individual support and setting SMART targets.
- Delivering strategies and building relationships with Internal/External stakeholders via Direct or indirect communication.
- Planning team rotation and daily duties. Regular data analysis for urgent schedule amendments
- Cascading Key business changes and Conducting absence meetings, outcome meetings, Investigations, and welfare calls
- Feedback recognition regularly provided to the team and delivering a positive message for hard work.
Mar 2017 - Mar 2018
Customer Service Senior Support
- Delivering Front of house Floor support by delivering key product knowledge for over 150 employees and handling direct customer escalation cases.
- Involved in multiple testing pilots for MITEL V9 – Live Chat function for the business.
- Implemented vital cost-saving changes with CTO (Telecoms) to dramatically reduce Global Business overheads.
- Structured coaching sessions on up to 15 KPI areas for over 60 Support advisors and Managers.
- Resolving and Raising Business Critical technical issues.
- Create/develop new tools and processes to assist in providing customers with a frictionless experience such as Adherence Calculator, Car size Guide and Created the Market Specific Analysis Project
Jun 2015 - Mar 2017
Inbound Sales Executive
- Listening to customer needs and delivering a recommended product and completing the booking process.
- Monitoring calls of high performers to study and implement new ways or self-improvement on key skills.
- Understanding and adhering to company objectives, Following guidelines and procedures
- Maintaining high levels of expectation on multiple KPI’s daily for Quality, Speed, and consistency
- Building a personal database of person clients who come directly for my service and support
- Working extra overtime to push the bonus structure and to achieve top position every month.
Sep 2013 - Jun 2015
FAQ
Frequently asked questions about James Leadbeatter
Quick answers generated from the profile data available on this page.
What company does James Leadbeatter work for?
James Leadbeatter works for Careium.
What is James Leadbeatter's role at Careium?
James Leadbeatter is listed as Operations and Performance Manager at Careium.
What is James Leadbeatter's email address?
AeroLeads has found 1 work email signal at @practicalpublishing.co.uk for James Leadbeatter at Careium.
Where is James Leadbeatter based?
James Leadbeatter is based in Manchester, England, United Kingdom while working with Careium.
What companies has James Leadbeatter worked for?
James Leadbeatter has worked for Careium, Practical Publishing, Ofsted, Booking.Com, and Rentalcars.Com.
How can I contact James Leadbeatter?
You can use AeroLeads to view verified contact signals for James Leadbeatter at Careium, including work email, phone, and LinkedIn data when available.
What skills is James Leadbeatter known for?
James Leadbeatter is listed with skills including Leadership, Team Building, Personal Development, People Management, Training And Development, Sales, Customer Satisfaction, and Communication.
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