James Ledwith Email and Phone Number
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James Ledwith personal email
James Ledwith phone numbers
Hi,My name is James Ledwith. Thank you for visiting my LinkedIn profile. I am a dedicated and skilled IT professional with a proven track record in application and hardware support, offering extensive experience in managing and resolving software issues, optimizing application performance, and enhancing user satisfaction. I have provided expert “white glove” technical support for VIPs and C-Level Executives, ensuring their daily needs are met with exceptional care. Throughout my career, I have demonstrated a keen aptitude for learning new technologies and adapting to changing environments. I excel in collaborative settings, working effectively with cross-functional teams to diagnose and troubleshoot application challenges. I am eager to bring a blend of technical acumen and client-focused support to a dynamic application support role. I have been fortunate to work in many different industries. My technical support experience includes working at Fiserv (FinTech), L'Oreal (Cosmetics), Vornado Realty Trust (Real Estate Investment Trust - REIT), Chromalloy New York (Aerospace), Mercedes-Benz USA (Automotive), Pfizer Pharmaceuticals (Pharma), and IBM (Conglomerate - Supporting Rhone-Poulenc and Campbell Soup Company). My key skills are listed below. • Experience in writing clear, concise, and effective documentation for line-of-business
Vornado Realty Trust
View- Employees:
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Helpdesk Support Specialist IiVornado Realty Trust Oct 2024 - PresentParamus, New Jersey, United States
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Application Specialist - Professional IiFiserv Jan 2022 - Apr 2024Berkeley Heights, New Jersey, United StatesProvided day-to-day DNA application call center support to 500+ banks and credit unions across Canada and North America. Worked in a dynamic, professional, client service-oriented environment helping to move commerce. Accurately documented inquiries in Inquiry Point for future reference.• Performed work in a dynamic, professional, and client service-oriented environment, helping to move financial transactions electronically and documented inquiries accurately in Inquiry Point for future reference.• Developed close working relationships with clients and Fiserv partners to improve business services while being courteous and polite in stressful situations.• Took initiative by taking client calls during periods of staff shortages to gather additional information or capture steps to recreate the issue for review to help move a problem towards resolution.• Researched, troubleshooted, and fixed client DNA issues in Testing and Production environments to maintain business operations.• Escalated inquiries to technical analysts, software development teams, and outside vendors for additional client support, following escalation procedures and ensuring issue resolution. -
Client Services AnalystL'Oréal Feb 2021 - Oct 2021Berkeley Heights, NjDelivered friendly and reliable support to 600+ users onsite and remote users. Resolved technical hardware and software issues. Documented all service requests into SNOW ticketing system. Provided professional communication, both written and verbal.• Collaborated on long-term resolution process, significantly reducing inherited backlog of 200 unresolved tickets improving Client Services performance.• Focused on proactive maintenance approach to consistently maintain level of less than 20 reported tickets in the queue to reduce service outage durations. -
Desktop Support Analyst IiVornado Realty Trust Sep 2010 - Dec 2020Team player providing support to 300+ users on a variety of software and hardware issues. Identified, researched and fixed technical problems. Responded to tickets, calls, email and personal requests for support. Documented, tracked and monitored problems to ensure timely resolution.• Provided Desktop and Helpdesk support on-site and remote during COVID-19 pandemic decreasing wait time to meet service level agreements between 9:30am and 6pm.• Created “how-to” documents and developed instructions for Desktop Support issues and shared these with team. This reduced stress levels and improved support resolution requests.• Coordinated and executed application, hardware and operating system upgrades around users schedules that avoided service disruptions. Completed 100% of rollouts.• Collaborated with team on weekends and off-hours to configure and setup desktops, laptops and related equipment on schedule to help start Vornado’s first successful retail spin off in 2014, Urban Edge Properties.
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Client Technologies AdministratorChromalloy May 2006 - Jan 2010Orangeburg, New York, United StatesSolution-focused administrator delivering comprehensive client/server/application support, rollouts, and decommissioning for 500+ users at Chromalloy Gas Turbine Corporation’s largest division in Orangeburg, NY. Installed, configured, tested, monitored and troubleshot imaged desktops, laptops, servers, thin clients, printers and related hardware/software.• Exceeded expectations regularly as sole support for users at CNY. Resolved hundreds of helpdesk requests each year resulting in increased customer satisfaction. Implemented solutions that were cost efficient and responsive for all levels of users.• Determined troubleshooter, routinely fixed outdated, obsolete hardware and software applications. • Optimized mixing and matching hardware and software, saved thousands in cost savings and ensured equipment continued to serve critical business needs.• Dedicated achiever, ensuring deadlines were always met by coming in early, staying late and working on weekends. Accepted challenge of working effectively in a dirty, noisy and potentially dangerous production environment. -
Microsystems AnalystBank Of America Feb 2005 - Jan 2006Kingston, New York, United StatesVital technical resource engaged by Bank of America’s largest Processing Center (2000+ users) to support, test and troubleshoot hardware/software enabling the electronic scanning of Personal Income Tax (PIT) returns for the State of NY and NYC.• Received numerous “Celebration Cards” and continual recognition from Operations Managers for quickly resolving production issues. Cards available upon request.• Due to outstanding performance, contract as Bank of America consultant was renewed 10 times.• Lauded for persistence and reliability in critical role supporting the rollout of hardware/software solutions for new PIT 2006 system.
James Ledwith Skills
James Ledwith Education Details
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Masters Of Business Administration -
Associates Of Science, Computer Information Systems -
Bachelor Of Science, Computer Information Systems
Frequently Asked Questions about James Ledwith
What company does James Ledwith work for?
James Ledwith works for Vornado Realty Trust
What is James Ledwith's role at the current company?
James Ledwith's current role is Technical Support | Customer Service | Informative, Clear, and Effective Documentation | Relationship Building | Methodical | Mentoring | Detailed-Oriented | Communication | Team Player | Patience and Understanding.
What is James Ledwith's email address?
James Ledwith's email address is jl****@****vno.com
What is James Ledwith's direct phone number?
James Ledwith's direct phone number is +120158*****
What schools did James Ledwith attend?
James Ledwith attended Mount Saint Mary College, Suny Orange, Suny Polytechnic Institute.
What are some of James Ledwith's interests?
James Ledwith has interest in Exercise, Learning, Trying Different Foods, Meeting People, Training, Travel.
What skills is James Ledwith known for?
James Ledwith has skills like Troubleshooting, Requirements Analysis.
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James Ledwith
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